Please Read If you don’t want to lose 2500$, an excellent credit history and earn just mental stress. It may take less than 5 minutes to read, it must take weeks to earn 2500$, and years to earn excellent credit score.
Burhanuddin/Burhan Hussaini (Sales Man)–Super Shady, Dishonest, sweet talker
Jason/Jay Merhi ( Sunridge Nissan Used-Manager)-Rude, Impolite, Angry, Disrespectful, Unprofessional and anger management issue.
6th Feb (1st trip to dealer)– I inquire about a 2017 Nissan pathfinder Stock#OGE1868B (VIN-5N1DR2MMXHC655787). I went for a test drive with sales man (Burhan). Driver window came down fine, but it never went up. They said its because of Winter. Full Test never happened. We just came back from couple of blocks. They Signed few documents for test drive and so Called “Soft credit check”.
8th Feb (2nd trip) – negotiated the deal first, they took 2500$ Deposit on that to block this particular vehicle to be delivered on or before 13th of February. They gave me only a debit receipt, nothing else. Went on Test drive on Highway and there was a huge noise was coming out from the Engine. Also, it was hard to keep car in lane on 100 – 110 KmPh speed, as it was shaky. They said they are going to fix that. Also, their finance guy accidentally told us there was a hard credit check has been done already and my credit was excellent. I was never been informed or no consent for hard credit check. It will clearly effect my credit history.
Condition Of sale on written: $2?,???$ All Inclusive, Remote starter, 6-month Short term 0% Finance (They asked me to do this otherwise I was buying it in Cash), Engine noise & Windshield to be fixed.
9,10,11,12 Feb- Nothing fixed
13Th Feb (The Big day-6th trip) - Nothing Fixed
So, simply I asked Burhan to refund me my deposit as this car needs to be fixed and I do not have anymore time to come back and forth to your location and keep taking a test drive.
He spoke with his manager ( Jay/Jason Merhi ) . His manger refused to give me my money back and keep pushing me to take this car. I said Its not ready, It has some safety issues, You replaced the bearing that was actually checked on mechanical safety check report still needed to be replaced, fan and Engine is still making noise.
So I made 6 trips in the coldest week of winter to Their location and every time there is something new issue so just refund me my deposit so I can buy another car from somewhere else.
Mr. Merhi said in a very aggressive tone said we are not giving you your money back ( 2500$ ) . He literally started fighting with me.
I asked him again are you legally bound to keep my deposit? He clearly said that NO They can’t hold my money. All they want to give me stress and want to sell this vehicle.
This manager (Merhi) is very aggressive, rude, angry, impolite, disrespectful and very unprofessional. I almost spent my whole Saturday to fight to get my money back. Still, they haven’t given me back. He personally doesn’t want to refund. He has been acting weirdly, super angrily, may have some anger management issue. Please stay away from him, at one point I was scared that He may going to be physical. And He clearly challenged me to go legal way, but no matter what happen He won't refund. That’s why I simply got out of the location, and I would have to go legal way.
15th Feb (7th trip) - I called to spoke with GM and He agreed to Refund, then why did he fight ? I could have picked another car, But your inappropriate behavior Mr. Merhi blew this sale.And again, very rudely, angrily and disrespectfully told me not to come back to their dealership ever. I was buying a 22 – 25K car in cash, and you blew it. You should have understand, I am a serious buyer.
Moreover, the reason I went to Sunridge Nissan because It’s part of Kaizen. I already bought a car from CMP, and I was your returning customer. Not just online shopper. The reason I came, its trust and customer service. Mr. Merhi; you blew it.
Mr.Merhi's review is disaster everywhere.
Looking forward to receive call from higher management.