"Dealt with Paul Rivest [n the pre owned department. He was very easy going and payed attention to any concerns i had. I felt that Paul wanted me to be happy with my purchase and was just not there to pressure sell a car.Paul has earned Vandusen a repeat customer."
"2015 Genesis under warranty.
Took it in for being placed in limp mode after idle for 10 minutes or more. After a full day at the service department. I Was told a part would need to be changed and they would call me when it came in. Months went by, I finally called to follow up and they had forgotten to order the part.
After another few months, the part came in and I tried to schedule an apt while I was away on business, but they wouldn't let me leave it for a few days, "It's not free parking!"
I just called back to book the apt. but its been about 60 days since they called me with the part, and now apparently it was sent back to the depot. They return it after 30 days, which no one told me either.
The person on the phone was extremely rude, and even though he answers the phone in the service department, stated "We're not here for your service!" Absolutely worst phone conversation I've ever had. Call was on Nov. 7, 2019 at 1:29 pm
Once this repair is complete, I won't be going to this dealer anymore.
*** Not sure if it was Like that I was dealing with, but it forces me to select an employee so I picked the first name. Sorry Luke if this wasnt you!"