INFINITI Dealer Reviews

"Made an appointment for my wife’s 2017 QX60 with 401 Dixie Infiniti for a/ c compressor noise, bang while accelerating, wiper blades and a recall. The appointment says rental vehicle, which I took as they will rent me a vehicle because of the recall and noisy compressor. After the service advisor took my wife’s vehicle in I asked about the rental vehicle and I was told that I can rent a vehicle. When I pointed out about the rental vehicle that is on the appointment, I was told by the service manager that they don’t supply loaner or rental vehicles, I asked then why is it on the appointment. She apologized the the confusion and asked if I wanted a shuttle service to and from my home. I have a few appointments for my wife’s specialists today and need a vehicle. It would be pointed out that even though the vehicle is still under warranty and there is a recall, that they do not supply a vehicle. When I originally called and asked about the vehicle situation, I was told they have rental vehicles. I assumed that was a courtesy. I was wrong. That’s the second time I’ve had poor service. Not again"

"Janet was amazing to work with. She was very helpful and worked on sealing the deal for my infiniti qx60. I would definitely recommend her to any one I know."