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Worst experience I have ever had - mmeagher
I leased a Nissan Micra from this dealership for 4 years. I will never go back.
The dealership sets you up with a "service" schedule that they imply is mandatory and costs a fortune. I paid 4x more in service charges than I did for the lease until I actually realized they were just cheating and lying to me.
They were terrible to deal with, and they literally tried to squeeze every penny they could from me.
They did not make it clear what I was responsible for as my lease was ending, they gave me the wrong number for the independent company to come assess my vehicle, they sent me letters saying "come in we want to offer you money for your lease" and when I came in they decided "my vehicle was not one selected to be bought out".
It was extremely difficult to speak to anyone after I signed the lease papers, I was literally dead to them. No one wanted to answer any questions. I had to call Nissan Canada and have them contact the dealership to force them to explain how I should bring my car back at the end of the lease. Because I left a million voicemails, in the end I was left with one week to buy another car. It was very stressful.
I initially spoke to them about financing another vehicle, and after 2 hours of discussion it was so clear that they were trying to take advantage of me that I just left.
I see that this dealership gets a pretty solid 1 star rating from everyone. I completely agree. Don't go to this dealership, believe me, you will have to fight and question every single thing they tell you.
I have dealt with Dodge, Hyundai, and Mazda but I have never experienced anything like O'regan's Nissan on Kempt Rd.