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Excellent service! - frank kicks
Customer service was outstanding! From our Sales Representative, to the Sales Manager and the Financial Services Manager, many thanks for a very satisfying experience without stress!!
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Excellent customer service all around - Jeremy72
Just bought our second SUV from Lauren and she again set us up with a great car, she new her stuff and everything came together perfectly. The service department also is the best I’ve ever dealt with. I am a customer for life!!!
Excellent service - EYC
The dealership was able to fit me in last minute. Service department always updates on the work that need to be done and how long they estimate it will take. For the last couple visits, the wait time was longer than expected and they were able to offer a car to use while mine was getting serviced. Lukas, in the service department, is always a great person to deal with.
Another great experience - CDB
Infiniti downtown has been fantastic to purchase from again. This is the second new car experience and they have been incredibly helpful. It made my decision quite easy to make.
Agha's Awesome - Ray
This was our first experience with Infinity and we couldn't have been more pleased. We purchased a 2019 QX50, and not only did we love the car, but Agha's light and friendly attitude made the experience so much more enjoyable. He took the time to listen, and then to educate us on the options. It's been a couple of weeks since the purchase, and we have not had any doubts about our decision. The post delivery followup has been stellar also - we can't wait to work with the service team. Thanks, all. Jacqueline and Ray
Bad experience - Konstantin S
I used to be very loyal customer with one G37 and two Q50s mainly because of design, power and warranty coverage. Well, the latter turns out to be fake(. I came to Alta on October 3, 2019 at 5 pm to report missing pin from lower cover plastic box of air filter. I saw it when I changed a filter (I changed air filters on all 3 infinies and consider myself experienced and confident in doing it. Never had a problems with filters issues and all my cars are spotless, scratch less, neat and free of defects ALWAYS) Marcelo, service advisor, has found out that the pin isn’t missing but broken. Whether it’s been broken by other dealership, by me or came broken when I received a car I have no idea neither Marcelo. The only one thing I can say it’s broken because of poor quality of the part (to break this pin you need to apply high pressure and might break the whole box). Never mind I was treated by Marcelo like liar who try to hide dirty stuff, I was pissed off by his attitude probably approved by management as well. ALWAYS provide very loyal customers like myself with benefit of the doubt, especially if they have clean history of warranty claims. Never come back to infiniti!
Excellent customer service from Ali. - carsbide, alepong#604
I bought my Infiniti qx56 from Infiniti Markham just about a month ago. The sales guy name was ALI. He truly welcomed and took good care of me. He actually displayed a good sense of professionalism and excellent customer service that was outstanding!. I will rate ALI as a 5 star sales guy and recommend him to prospective buyers who plan to buy car from Infiniti Markham. Bravo Ali for your outstanding service. 🤗🤗🤗🤗🤗
AWFUL rude childish bullish Service Manager! - Sara
I have been a loyal customer here for 7 years, bringing my two Nissan cars for services and - lately - repairs.
CBC Afternoon Drive recently had a guest on complaining about rodent damage - from all those bioplastics that modern cars now use for wire sheathing or other components in the engine area. Do your homework if you are buying a new car - these are expensive repairs and i am $1000 poorer just for fixing a blower.....Their service guy Lucas told me to put sticky mice traps around the wheels and on the tire tops. Really.
My first call was to fix a broken fan and change the tires. When I picked the car up, the fan was replaced but no dashboard illuminations worked and there were no warning alarms (e.g. leaving lights on, or door ajar). Assuming the issues were of their making I called next day to complain and was offered a free return the next day to get it sorted. I returned the car. Half way through the day I was called with a message that the Service Manager had decided I would have to pay 50% on account of mouse damage being reported. These things were working fine when I dropped it off, but I needed my car for the weekend so what could I do but pay and see if insurance would cover it (they don't).
Eight days later the fan became faulty - screaming constantly like a cheap hairdryer. I called immediately on a Saturday to report the broken replacement blower by voicemail. On Monday this was answered with a Service Manager voicemail back. I called him back and got his voicemail. He didn't call again. Two days later I called and he wasn't there so I left a voicemail for the Service guy Chris saying I would bring the car in two days later for a fix, and then sell it as I had just learned about the bioplastics and can't afford a future like this.
Early morning two days later I pull in, Chris says I am not booked in, and did Stuart the Service Manager call me? No. Chris said, "hmm, I went to talk to Stuart and he said he would call. We can't see you today, I'll get Stuart to call you next week when he is back from vacation. No idea why he didn't call you."
No call comes. So I call the General Manager now, and get his voicemail. Seeing a pattern of ignorance I do not leave a message. Two days later I call again and resign myself to leaving another detailed voicemail. No call back.
The following week on Thursday I call and ask to speak to the most senior person there and get Adam in Sales. He promises to talk to Stuart and that someone will call me next day. Nope.
Tuesday the next week I call Adam again, he gets Chris, Chris says come in before 6pm as Stuart will be here.
So I show up in good time at 5:10pm and wait a good half hour to see Stuart. He comes out all bluster. "Sara!" he yells across the waiting room. I look up to acknowledge who yelled my name and Stuart immediately turns and strides off. GFeeling I am being treated already like a scolded child I gather my belongings to go after him. Stuart is stood midway between Sales and Service, says let's go to look at the car. So we do, the fan is on, and I tell him how difficult he has been to get hold of. His response was "Shut off the engine before you gas my staff. I'm going to look at some things. Leave the keys, we have to move your car. "
So I wait some more. Stuart returns, sheaf of papers in hand, brandishes them over his head to follow him. He barks out "What do you want us to do?" Well, I start by saying I want the blower replaced so I can sell the car. He says it's mouse damage (so, not their problem to fix). Alright, give me 110% of fair market value for the car as it is not fit for purpose as it is basically mouse bait. He laughs at the idea and says he doesn't buy cars because he doesn't sell them he just services them. He says if this was an issue globally, Nissan would know about it. I say they do! Multiple actions across the States, class action or otherwise. Stuart tells me I will have to talk to who sold the car for that. I said I am, it was right here. He says no, it is Nissan Canada. Okay, so give me their address. Stuart says "Look it up yourself! (he repeats this again). Incredulous, I said I have been trying to get hold of you for a month and you never reply. He says if I want to get hold of him, I should call him directly. I said I did. He says he has no knowledge of my complaint before tonight. Or if he did, he "thought it was done or I forgot about it, whatever". Then he says if I want to talk to him now, to go to his office. No way was I going anywhere away from the public eye with this level of unhelpful hostility and aggression! For what purpose could it be except to stop those people buying cars from hearing our conversation?
So he is already striding off brandishing those papers over his head again as if to follow him as he strides off to the service reception. He says again I must go to his office. I tell him his customer service attitude sucks, I will talk to you right here. Nope, he says, "I can't allow you to start making a scene. You can leave the premises right now". He strides off with my keys. I see him grinning at his staff (a female). I call out after him, don't you smile about this, you are being ridiculous. He pops his head back around the corner and grins at me, then disappears behind the wall. Then he comes back out to tell me to leave, and thrusts my keys at me.
I ask the staffer for the information about who to contact who sold me my car. She plays dumb, says I don't know who sold you your car. I said "THIS place, and he (meaning Stuart) won't give me the information". Stuart is standing behind me and says he will go and get the information for me. The staff looks embarrassed and shakes her head, but she and no-one else there makes any eye contact with me. Heads down, carry on. They must have to deal with this childish behavior a lot to be so accustomed to it! So Stuart gives me the information. As he turns and strides back behind the counter I see him stick his tongue out at his staffer. I call him out on it and he grins at her too.
So I have no idea where my car is. I stand there waiting for help. Multiple drivers are finishing their day, but no-one offers a word. These are people I have chatted to amicably for years. Scared or bullied, you think?
After a few minutes Stuart comes out again. Are you waiting for your car? Yes, I say. Stuart says, it's out here - he opens the rear door and points saying it's one of the cars out here. Thank you, I say (not meaning a word of it). .
I am a female customer with a 2016 Nissan Versa purchased from this place. I have been using their service department routinely since 2012, for 7 years. The contempt and aggression here described is how YOU will be treated, sooner or later.
Don't believe me? Read all the other 1-star reviews here, on Google, Better Business Bureau or elsewhere. There is a pattern, or form - a record of treating intelligent people that complain with utter disdain and bullishness, just like this.
great services - rahaf
we liked all the team at Dixie infinity, Sylvia was great help , highly recommend dealership, all the team are welcoming, professional ,the advices we got regard our new lease are all realistic and helpful,
A professional experience - Claude R
I recently purchased a preowned Q50 from Sonia at Endras Infiniti. She did an excellent job from initial contact to fact finding to follow up which culminated in my purchasing the vehicle.
Sonia was pleasant and professional in all my dealings. I appreciated the support I received from Spencer in my follow up.
Overall the sales experience at Endras was quite positive.
Great service and deal! - Vlad Bartkov
Mobin, Reza and Monica helped me with all my needs. They dedicated sufficient time to provide me with information regarding vehicle and explained all details and tips of how to use all car features. There was not particular colour of car my wife preferred, but they got it within two business days. Excellent service, highly recommended for those who buy new car in Toronto or GTA.
Disgrace to the Infiniti Brand - Unhappy Customer
Bought a used car from them in Jan/Feb 2017. Almost 2 years later I'm still resentful of their disgraceful, unethical and unprofessional service.
My mistake was not getting their promises in writing when I agreed to buy the car. The biggest jerk, second only to the General Mgr, was the Used Car Sales Mgr Richard Vernon. After writing him a very detailed email outlining all the issues that they never fixed on the car, his thoughtful response was basically "too bad for you".
The car is great but the used car staff were as snake- oily as they come. A total disgrace to the brand. I have never returned for service and will never buy a car from them again.
This is for Myers INFINITI in Bells Corners - Scott
I'm writing this about Myers Bells Corners Infiniti so people don't think they will get a better experience across town.
After finding out my father passed one week prior, they tried to get my aging mother to spend $8000 dollars to fix his car which was there for winter tire change.
Spread the word! Watch out for Myers
Terrible service - 1st durango
Bought an infinity Jx35...have had nothing but problems since day 1.... even with a $3500 extended warranty that I purchased, half of the problems were not covered....always told that part is not covered...wheel bearing went at 74 000 km, ac went at 79 000 Km, and always told warranty doesn’t cover....$1550 to fix ac....took it to a private garage, $150 later, problem solved...service, horrible...service manager Ann, terrible....will I ever do business there again....NOPE. would I recommend an infinity, absolutely not...after 2 and a half years of problems, traded it in...never infinity again...
417 INFINITI Nissan