It was evident immediately that when Myers bought out Tony Graham, customer service took a back seat to revenue. Most of the good staff were let go, or quit, and out of my first 3 service appointments with them, I had nothing but problems.. 1. no Infiniti tech to service my vehicle, 2. no loaner as promised, and then the service department forgot to notify the shuttle of my pick-up (wasted an extra 4 hours of my day). 3. wanted to charge me an extra $40 above the quoted cost to swap my tires, because they claimed that the OEM run-flats did not come on car!?!?
I can't comment on the sales department, however, service has been a nightmare for me.. My Infiniti has recently been traded for another vehicle, and I'm very happy that I will never have to deal with them again!