South London INFINITI Nissan

This place lacks the basic rules of customer service. They charged me $90 to change my key fob battery! This is a no brainer complimentary service. You want to charge for it, fine, may be $20..but $90, t They charged me $90 to change my key fob battery! This is a no brainer complimentary service. You want to charge for it, fine, may be $20..but $90, this is simply stealing. They dont honor their warranties, they brush you off your complaint till warranty is over. Make sure you get your complaint DOCUMENTED, that's the only way you can prove your complaint was during warranty time. I can go on and on..I reached out to their head office about how I as a customer expect to treated at least in comparison to the neighboring dealers., nothing changes. just run! My next car is definitely going back to Lexus. Lexus of London can teach customer service in a school course, they are THAT good. Regretful i switched to this horrible make. More

Great service and knowledgeable service technicians that repaired my vehicle in fast efficient and fixed it first time repair . repaired my vehicle in fast efficient and fixed it first time repair . More

I towed my nissan in and was sold a used cvt transmission for 6250$ it failed 4months later less than 2000km driven , i was never offered extended warrenty that you can purchase from the used parts supplier for 6250$ it failed 4months later less than 2000km driven , i was never offered extended warrenty that you can purchase from the used parts supplier ! The dealership knows the terrible issues with there transmissions and when my brother asked the service manager why he would allow his service advisors to sell a used one to a customer his response was yes your right we shouldnt have but sorry your out of luck and the car is in rough shape anyway !! Ok that being said its my only form of transportation rough or not i spend 6250$ , they offered to replace the cvt again with a new nissan one for 7000$ . So the original quote was 9000+$ for a new or 6250$ used now all of a sudden they can do a new for 7000-10% for 6250$ !! Terrible dealership More

Had an email from SL Nissan saying oil change for my car was 48.88 till end of December. Got an oil change and tire change over. Last year 150 this year 220. When i asked why the difference, I was told part was 48.88 till end of December. Got an oil change and tire change over. Last year 150 this year 220. When i asked why the difference, I was told parts like brakes have increased. I didn't buy any parts. I was charged 80 for the oil change and 100 for tire changed over . They said they balanced the tires but I never asked for it . I called to complain , talked to service manager and he said he wouldn't do anything for me when I asked for a partial refund. Never do business with them again . . Attitude was horrific . He didn't seem to give a crap. More

People should avoid this place like a plague. I bought a new Rogue and for several oil changes that I had, tire rotation was recommended and got charged until one day I caught them red-handed. Th I bought a new Rogue and for several oil changes that I had, tire rotation was recommended and got charged until one day I caught them red-handed. They never rotated the tires. I was told the break fluid should be changed frequently until finally I refused after a few changes. The service manager is out of this planet, and I cannot believe he is still working and robbing people at will. Each time I took my car for an oil change, they would recommend anything: break, fluids, ball join, tie rods, and you name it. And before I left the parking lot the car would show some serious issue. It s a dreadful experience. I took my car for light bulbs change, paid $60 dollars and only half the job was done. Only one bulb got replaced. There are no words to describe these people. I love Nissan car, but because of the worst service that I had gone through, I don’t think I would ever think to even touch any car that has a nissan tug on it. I feel so sorry for the people who still go there for a service and get robbed big time. Avoid this dealer as if it is COVID-19. More

I viewed a used car on their site advertised at $30,948. The salesman and I exchanged a few emails and I asked if there was any wiggle room on the price. He wrote back:” We provide our best price up front The salesman and I exchanged a few emails and I asked if there was any wiggle room on the price. He wrote back:” We provide our best price up front and save customers’ time on negotiation.” Okay, you’d conclude that $30,948 was the actual best upfront price. Right?. We’ll, the actual price was $36,157, almost 20% above the advertised price. Among the added charges were Vehicle Prep & Admin charge, an Invisitrak fee and they even added the $41.50 they paid for the Carfax report! Most of these are clearly cost-of-doing business charges that should either be included in the original advertised price or not be passed on to the buyer. Unfortunately these classic “bait and switch tactics” have become all too common in an industry rife with dishonesty and bottom of the swamp sleaze. Sadly, it’s time to call on government to introduce regulations to police the industry. More

I took my 2018 Leaf in for a recall. At the time, Chris Purdy asked for the ownership, saying it was necessary for the technician. My ownership and insurance slips were both in the binde At the time, Chris Purdy asked for the ownership, saying it was necessary for the technician. My ownership and insurance slips were both in the binder with my owners manual. I expressed concern at the time that I was handing over all of my valuable documents, but Mr Purdy assured me that he would take personal responsibility to make sure they all ended up back in my car. When the car was returned to me, I stupidly did not look in the glove compartment to ensure that everything was back. It was not. And Mr Purdy took absolutely no responsibility in the matter. I was told that I'd be reimbursed for the cost of the ownership, but they claimed that they never had the owners manual. Absolute lies, and exceptionally poor service. Having read some of these other reviews, I guess I should count myself lucky that all I lost was an owner's manual (although they are not easy to come by). If you can avoid this dealership, DO SO at all costs. They're all smiles and friendly until you need them to actually live up to their word. More

Hoda Mahdi is amazing! I just bought a brand new car, and Hoda made it happen. She helped me with my trade in and vehicle upgrade. Hoda went above and beyond to ensure my n I just bought a brand new car, and Hoda made it happen. She helped me with my trade in and vehicle upgrade. Hoda went above and beyond to ensure my new vehicle was everything I wanted on delivery day. I couldn't be happier. More

Chris Purdy is amazing! Both times I had issues with my Rogue, I brought it in to South London Nissan and Chris was great to work with. The Rogue was fixed, and the customer Both times I had issues with my Rogue, I brought it in to South London Nissan and Chris was great to work with. The Rogue was fixed, and the customer service was sincere. I highly recommend this dealership for service needs. More

Never ever trust the service advisor (Jeff Symons was on my case), especially when you report or claim something. They don't record the issue for future reference, then you have to pay from your pocket inst my case), especially when you report or claim something. They don't record the issue for future reference, then you have to pay from your pocket instead of a warranty. This is a lack of the service manager Stuard Lackey and his team and General Manager Mark MacCarvill who never answer the phone or email, as well. They don't care about you, just pretend. More