South London INFINITI Nissan

Bought vehicle at dealership June, 2018 Vehicle has had all servicing at dealership That says it all all servicing at dealership That says it all More

BEWARE OF SLINFINITI BUSINESS PRACTICES Recently I negotiated a deal on a 2022 Used Vehicle for cash. I was told the advertised price of $51,000 was for a Financing Price (at 9.9%) while the cash pric negotiated a deal on a 2022 Used Vehicle for cash. I was told the advertised price of $51,000 was for a Financing Price (at 9.9%) while the cash price was actually much higher at $55,000 as they receive a kickback from Infiniti finance. Secondly they offered me $10,000 for my trade-in which was approx. the Blue Book value, subject to a quick mechanical look-see. After a half hour wait the review disclosed several problems including the need for a new transmission, repainted bumpers, mirrors etc. adding up to over $11,000 but were willing to give me $3,500 as a scrap value on my trade-in. When I got up to leave the salesguy insisted I give him my final offer for him to try and put a deal together. I offered him and we agreed and shook on $46,500 all in including taxes, subject to 8 month financing of $20,000 at 9.9% which cost me an additional $1500. He prepared the paperwork, had me sign and provide a credit card payment. When I met with the financial guy after a further 20 min. wait, I was offered paperwork at $52,500 plus financing for 8 months. When I balked he had to talk to the manager and the sales guy who were busy and gone. I then asked for my refund and ownership and left. The next day I took my car to two different car dealerships and was offered the full trade-in value of $11,000 for my car, with no issues as to the deficiencies set out at Infiniti. In speaking to others about my experience they also confirmed that this was the usual tactic at this dealership......BE VERY CAREFUL. More

They lost my winter tires I JUST purchased for this season 2022-2023. They’re trying to build me some for my Nissan with Infiniti rims and used tires! Not a chance! I will never deal with this dealersh season 2022-2023. They’re trying to build me some for my Nissan with Infiniti rims and used tires! Not a chance! I will never deal with this dealership again! After being a loyal customer for 10 years, I’m gone. Byron Tire & Auto by Springbank Park is the best! I will be getting them to do my tires next year. More

I HAVE ALREADY DONE THIS SURVEY, BUT GREAT PLACE TO PURCHACE A VEHICLE AND HAVE IT SERVICED PURCHACE A VEHICLE AND HAVE IT SERVICED More

DO NOT GO THERE, THEY ARE BUNCH OF BANDITS , THEY JUST WANNA RIP YOU OFF. THEY WILL PAY CHEAP WHEN YOU TRY TO TRADE IN YOUR VEHICLE , IN THE OTHER HAND , THEY INCREASE THE VALUE OF THEIR CARS. AND HERE IS WANNA RIP YOU OFF. THEY WILL PAY CHEAP WHEN YOU TRY TO TRADE IN YOUR VEHICLE , IN THE OTHER HAND , THEY INCREASE THE VALUE OF THEIR CARS. AND HERE IS HOW THEY CALCULATE: THEIR VEHICLE PRICE * TAX - YOUR VEHICLE CHEAP PRICE= GOOD MONEY FOR THEM. THEY WILL LEAVE YOU BEHIND PAYING AT LEAST $500 A MONTH EVEN IF YOU PAY DOWNPAYMENT + YOUR CAR'S PRICE. WHILE OTHER DEALERSHIPS CALCULATE AS FOLLOWS: THEIR CAR'S PRICE - YOURS * TAX WHICH IS MORE REASONABLE. i WILL GIVE THEM ONLY 1 STAR AS THEY ARE NOT HONEST, I DON'T MENTION NAMES HERE RESPECTING THE PRIVACY OF EVERYBODY. More

They install a invisitrak aftermarket tracking device with a subscription on there vehicles where they can remotely shut down your vehicle and track you. When asked to remove they refuse. Now I stuck wit with a subscription on there vehicles where they can remotely shut down your vehicle and track you. When asked to remove they refuse. Now I stuck with a 55k lemon 🍋 that's been tracked More

have leased and bought many vehicles from mark at this dealership and have been thrilled with the sales, service and friendship. dealership and have been thrilled with the sales, service and friendship. More

55k CERTIFIED PRE OWNED 13 fault codes Day 1 car wobbled all the way home,smelled of fuel & carbon monoxide to the point of vomit. Had to change vent valve control and cannister valve before DEATH. wobbled all the way home,smelled of fuel & carbon monoxide to the point of vomit. Had to change vent valve control and cannister valve before DEATH.Then th e battery died.Had it replaced at another infiniti under warranty.Currently 55k vehicle is sitting on my driveway dead and will not start. Here a list of issues Car wobbles high speeds(???) 13+ fault codes Oil was black (needed change day 1) Air filter also black Vent control valve (deadly) Canister control valve(deadly) Rusted underbottom Dead battery (another dealer replaced)1 week. Chips and snacks all over the floor. Basically CERTIFIED PRE OWNED to them means change the tires wipe the dash sell. They market as certified pre owned and give you AS IS not to mention many have had near death experience with them. More

London Infiniti lacks customer service to the point it is almost laughable. So many issues with the sales department. No response from the General Manager at all about all the issues. They will say any almost laughable. So many issues with the sales department. No response from the General Manager at all about all the issues. They will say anything to sell a car, check options yourself. If you call them on there lies then they don't speak to you at all if your in for service, totally ignore you..lol The cars are great but this dealership is horrible. Buy elsewhere.. More

This place lacks the basic rules of customer service. They charged me $90 to change my key fob battery! This is a no brainer complimentary service. You want to charge for it, fine, may be $20..but $90, t They charged me $90 to change my key fob battery! This is a no brainer complimentary service. You want to charge for it, fine, may be $20..but $90, this is simply stealing. They dont honor their warranties, they brush you off your complaint till warranty is over. Make sure you get your complaint DOCUMENTED, that's the only way you can prove your complaint was during warranty time. I can go on and on..I reached out to their head office about how I as a customer expect to treated at least in comparison to the neighboring dealers., nothing changes. just run! My next car is definitely going back to Lexus. Lexus of London can teach customer service in a school course, they are THAT good. Regretful i switched to this horrible make. More