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INFINITI of Windsor

Windsor, ON

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5 Reviews

9760 Tecumseh Rd E

Windsor, ON

N8R 1A2

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5 Reviews of INFINITI of Windsor

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April 29, 2021

"Bob Merlo is an excellent salesman, he was very thorough..."

- royal.church

Bob Merlo is an excellent salesman, he was very thorough and knowledgeable about the QX55 I bought. The rest of the staff were friendly and helpful, it was truly an outstanding experience!

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Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bob Merlo, Annie, Shabazz, Renee, Dot, Chris
April 12, 2021

"Very pricey, not trustworthy no transparency. They..."

- Abdusalam

Very pricey, not trustworthy no transparency. They did not fix the problem the first time, charge me for work that was not needed, and the claim they fix the problem. I drove my car for less that 200 meter to find out the problem is not fixed. Car was returned and they charge me with another diagnostic fee and another 1300$ to fix the correct problem.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Do not know the name.
March 17, 2021

"Brought my vehicle in for oil change and was very happy..."

- soniaann

Brought my vehicle in for oil change and was very happy with the service. Everyone at the dealer was very friendly. Service was done very efficiently with all the proper safety protocols. Would highly recommend this dealership!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dave
November 03, 2020

"very clean and modern with lots of models to choose from...."

- jmoos

very clean and modern with lots of models to choose from. this is my second car and also one truck that I have purchased since 2014 from this dealer. happy with this dealer.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bob Melo
June 26, 2018

"Terrible service"

- 1st durango

Bought an infinity Jx35...have had nothing but problems since day 1.... even with a $3500 extended warranty that I purchased, half of the problems were not covered....always told that part is not covered...wheel bearing went at 74 000 km, ac went at 79 000 Km, and always told warranty doesn’t cover....$1550 to fix ac....took it to a private garage, $150 later, problem solved...service, horrible...service manager Ann, terrible....will I ever do business there again....NOPE. would I recommend an infinity, absolutely not...after 2 and a half years of problems, traded it in...never infinity again...

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Ann (service manager)
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