Let me start by saying that had the appointment I eventually was able to make with Endras been honoured, I may have been as much as one hour late arriving for it. I accept full responsibility for this.
Not wanting to be discourteous, I called Endras while enroute to remind them that I was coming in from out of town and to let them know that I could be late. As it turned out, I arrived at Endras’ front door 34 minutes after my scheduled appointment, but by that time my appointment had been unilaterally cancelled.
My first request for an appointment made through a receptionist went unconfirmed until I called back and spoke with Dwayne (sp?) three days later. At that time I advised I would be coming in from out of town, that I had been advised I required a new catalytic converter (as told to me by my Nissan dealer) and that I would require a courtesy vehicle.
The service advisor I spoke with indicated that they could not “take my word for it” and order in a replacement catalytic converter beforehand, until such time as they had my car in their shop and confirmed for themselves that the catalytic converter was in fact the problem and that the error code I referenced was in fact correct.
That didn’t sound unreasonable to me but in light of the fact that this warranted part would take at least one business day to obtain after a confirmed diagnosis and that I was residing some 125 km’s from their dealership, a courtesy vehicle was an imperative.
Before my confirmed appointment had been unceremoniously cancelled because of my inability to arrive on time, the service advisor would have had me believe he knows precisely the time at which each vehicle will be seen by a technician, the precise time at which repairs to each vehicle would be completed and the precise amount of time a needed part would take to arrive on site. This is truly remarkable as I have had several cars and had them serviced in a multitude of places, yet no other repair facility shares in his ability to predict such things without any margin of error.
Not only were these pronouncements entirely implausible, but the same service advisor went on to say he had in fact ordered the part, in advance; contrary to his earlier assertion to me wherein he stated he was categorically unable to do so without having seen the vehicle first. He went on to say he had left me a telephone message to this effect. This is where the truth became a complete stranger to this particular advisor, as having done so would have been a virtual impossibility because my voice mail had been intentionally deactivated several weeks earlier.
Incidentally, I have never known a service department to call and tell you they will or won’t have any particular part on hand at the time when service to your vehicle is rendered; thereby narrowing down the time it might reasonably take to effect a repair.
To quote the illustrious Judge Judy, “If it doesn’t make sense, chances are it isn’t true”. I did not ultimately have my car serviced at Endras as I was not agreeable to a postponement, nor will I ever.
Even if the technician had been waiting 34 minutes for my vehicle to arrive I find it incomprehensible that I am the only customer who was ever late arriving for a service appointment or that there would be absolutely nothing else for that technician to do. By my service advisors own admission, when there is free time, technicians attend to mechanical issues with internal demonstrator and trade-in vehicles.
In closing, I could not recommend Endras to anyone in good conscience, but will credit them for having obtained reviews that at least ‘seem’ authentic compared to other local area counterparts; or perhaps being as theirs is such a new dealership, they simply haven’t had time to commission any fabricated reviews?