Guelph INFINITI

It did not feel as a luxury dealer anymore. There is nothing in particular that would consider equal or better than other high end dealership I have used in the past. I don't have a reason to rec nothing in particular that would consider equal or better than other high end dealership I have used in the past. I don't have a reason to recommend or not recommend this dealer. They perform the work as expected. More

Pleasant associates, great job selling and servicing. Nice clean environment, experience very encouraging to return Nice clean environment, experience very encouraging to return More

Excellent customer service from Michelle Reason. Advised of the cost of service and the length of time it would take to perform the service. Waiting area was spotless. of the cost of service and the length of time it would take to perform the service. Waiting area was spotless. More

Very good customer service, easy to book service appointment online, service advisor kept me informed of progress throughout. appointment online, service advisor kept me informed of progress throughout. More

A pleasant buying experience from the initial meeting, no pressure just lots of great input to assist us in making the right decision. The entire team at Guelph Infiniti had a positive supporting role in o pressure just lots of great input to assist us in making the right decision. The entire team at Guelph Infiniti had a positive supporting role in our buying experience. More

Former Infiniti customer here.Bought my first ever new Former Infiniti customer here. Bought my first ever new Infiniti Q50 in Newmarket in 2014. Problems developed immediately (under 400km of use) afte Former Infiniti customer here. Bought my first ever new Infiniti Q50 in Newmarket in 2014. Problems developed immediately (under 400km of use) after delivery with the fuel system. I was provided with a loaner while they fixed things up. We moved to Guelph a year later and I used the service department there. I traded the Q50 in for a used EX37 as my wife who is disabled preferred the seating comfort in the SUV. I bought the extra warranty with it, full coverage. The locks froze up on both front doors during Christmas shopping while at an out of town mall. The car had not been washed in some weeks due to the cold snap. Standing outside in -25C we couldn’t get in to even start the motor. Eventually I made it in via the rear but that was extremely painful and my wife sat in the rear. Only the front doors were unable to unlock. Mad at this development, by the time we got back to Guelph the doors were frozen again, the only way to thaw them was to take the car through the car wash. After Christmas holidays I took the car to the dealership to have this looked at. I bought the extra warranty. They denied me warranty coverage saying that “because I’m requesting the repair”. Well I’m requesting it because the damned car froze us out. They wouldn’t budge. $800 per door to replace the defective lock mechanism. During my wait a mechanic knew me there and he told me the later cars have this issue solved with longer rubber boots over the cable ends to prevent water infiltration. That was enough. I sold the car with everything fixed and I told the Infiniti dealership in Guelph the reason why I’ll never ever buy or trust another Infiniti. I bought a VW and never looked back. More

Very friendly and knowledgeable staff. Very comfortable wait area; super clean. Always no surprises with time. I always feel , when maintenance work is required, that I am advised on exactly what I need an wait area; super clean. Always no surprises with time. I always feel , when maintenance work is required, that I am advised on exactly what I need and no more, and never feel oversold. Service rep Michelle always does a great job. Mike the service manager checked in with us too. Also had a friendly visit from our sales rep who still remembers us from the purchase in 2009. Great service all round. More

One of the best experiences I’ve had buying a new vehicle.All of their staff were very friendly and helpful with the QX 60 purchase. vehicle.All of their staff were very friendly and helpful with the QX 60 purchase. More

Service department was great. Felt safe while waiting for my vehicle to be serviced. Michelle Reason (service advisor) was excellent! She kept me appraised with regards to the time when my vehicle woul for my vehicle to be serviced. Michelle Reason (service advisor) was excellent! She kept me appraised with regards to the time when my vehicle would be ready after all the maintenance work performed. Would definitely recommend this dealership for service on your Infiniti vehicle. More

This dealership is very well designed, clean and pleasant to visit. All amenities are impeccable and care is taken to facilitate all covid-19 regulations, with sanitizers, masks etc all available. to visit. All amenities are impeccable and care is taken to facilitate all covid-19 regulations, with sanitizers, masks etc all available. More