Alta INFINITI

Review: First Service Experience – Infiniti Q60 2025 The dealership sales department welcomed us ( my son-in-law and I leased two QX60) and their offer and manner were pretty good. This review is for servic dealership sales department welcomed us ( my son-in-law and I leased two QX60) and their offer and manner were pretty good. This review is for service center. I brought in my car for its first service. The team was on time and completed the service within a reasonable timeframe—I had booked the first appointment slot of the day, which likely helped. However, after driving for a while, the “ENGINE OIL CHANGE DUE” message repeatedly appeared on the driver’s screen. I waited and then called to ask why it hadn’t been reset after the oil change. I was told to bring the car back so they could reset it. With my busy schedule, making another trip is frustrating and inconvenient. This should have been addressed during the initial service. In addition, I noticed a new, annoying noise coming from the driver's sliding seat. When I called to report it, I was told it was probably due to dirt and that the seat should be cleaned. While they reassured me that the issue could be fixed anytime under warranty, I felt this response was dismissive. This is not the level of care I expect from an Infiniti service center. Rather than properly addressing customer concerns, it felt like they were simply trying to pacify me. Based on my experience, I’ve become cautious about trusting this location and do not recommend it. I'm already looking for an alternative service center, and if possible, I will take my car elsewhere in the future. the dealership sales department welcomed us ( my son-in-law and I leased two QX60) and their offer and manner were pretty good. More

DISORGANIZED & INEXPERIENCE Purchase a used QX50 on the 2nd Feb this year and still driving around with check engine light, taken the car in for service over 10 times. 1.Purchase the car Friday 2nd Februa 2nd Feb this year and still driving around with check engine light, taken the car in for service over 10 times. 1.Purchase the car Friday 2nd February and return Saturday 3rd for missing driver side mat, the sales guy gave me a dirty one lol 2.Woke up 6th Feb to pool of oil on my driveway, took in for repair 3. 8th February leaking oil again, see included photos. At this point i realize they sold me a lemon. I requested to use the 15 days exchange policy and Khush the sales manager denied it and made up dumb excuses. I even pleaded to trade it in. I called head office and they were not helpful, they said i have full warranty so keep the car($4500 warranty for a lemon with ongoing problems) 4. Constant loose fuel cap light & engine light on, took it back numerous times. Still have engine light, guess it's permanent. Poor gas consumption. 5. Got back the vehicle with no engine noise cover lol 6.Car died twice in March, they replaced battery to fix this. I drove Infiniti for 15 years but the QX50 is faulty(random collision light-front collision sensor, poor gas consumption, engine light-evap leaks, poor braking). Just don't buy Infiniti. IF YOU VALUE YOUR TIME & MONEY STAY AWAY FROM ALTA INFINITI. 😡 More

THANK YOU AGAIN! ! This is my second purchase from Alta Infiniti. Doron, Pauline, Kush and Benny!! You truly made my new car purchase so seamless and met all the crite ! This is my second purchase from Alta Infiniti. Doron, Pauline, Kush and Benny!! You truly made my new car purchase so seamless and met all the criteria that I look for when making such an important decision. You are all true professionals and super friendly. I will definitely refer anyone looking to purchase an Infiniti. Warmest regards, James Ari Benchetrit:) More

I been in this dealership for my service and winter tire installation.so far they are good they update me for my vehicle.and they provide me a loaner if I needed. installation.so far they are good they update me for my vehicle.and they provide me a loaner if I needed. More

Great service very friendly people nothing to complain about them always keeping you up to date with the latest information. about them always keeping you up to date with the latest information. More

I recently brought my car To Alta Infiniti for repair. The steering column was making a loud crunching sound. I had originally taken it to Markham Infiniti but unfortunately they were unable to diagnose The steering column was making a loud crunching sound. I had originally taken it to Markham Infiniti but unfortunately they were unable to diagnose the problem. The mechanic Paul at Alta Infiniti was able to diagnose and repair the problem immediately. Paul is a very experienced mechanic. He is diligent and takes his job seriously. I would highly recommend Paul at Alta Infiniti if you have a problem with your Infiniti and want it repaired. More

What a mess . .. your used car sales manager and his team tried to woefully low ball me on a trade in offer and your sales manager left it to a junior to deliver th .. your used car sales manager and his team tried to woefully low ball me on a trade in offer and your sales manager left it to a junior to deliver the news .. I will make sure never to deal with this dealership and will spread the word to my associates that this dealership acts in its own interests and treats its prospective customers without respect. Andrew Proctor More

This is the third time I’m dealing with the same dealership, they are hard work and amazing and knowledgeable dealership, they are hard work and amazing and knowledgeable More

I would recommend my friends and family to this dealership my experience was flawless great job dealership my experience was flawless great job More

Management not good bad service not going back to buy or tell other people to go there tell other people to go there More