Alta INFINITI

I think the customer should be asked if they want the inside of their vehicle wiped down just like they ask if the outside would like to be washed.

Dear Infiniti Canada, I would like to voice concern over how my family and I were treated at the Alta Inifinti location in Woodbridge, ON. We were very interested in purchasing an Infiniti Qx50, however after never driven an infinite car in the past nor knew much about the car itself, we were hoping to find help at the dealership. We test drove the vehicle and were impressed with the drive. Unfortunately, we were introduced to Julie Gulati a sales representative there who was very rude to myself and my family. I came to the dealership with my husband and my 6 year old kids and I was taken aback and extremely offended by the way I was treated by her and her choice of language. We spent 10mins at her desk and she started to take a very abrasive tone with us. For instance, her comments were, "I don't want to waste my time with you and this xxxx, this is the price of the car you can take it or leave it." She then stood up and walked away to pretend to care for another matter of hers. She then returned to us and said, "I have many appointments today, I don't need this xxxx." As an adult, I can handle how people react, however when it comes to having children exposed to that kind of treatment, something needs to be done. I was floored by this interaction and wonder if this was just a one off or how the Infiniti company deals with customers as a common sales tactic - pretending not to have time for customers then going so far as to use foul language in front of children. I hope this gets addressed. Thank you for taking the time to read this letter. Regarding Infinite location: 5585 Highway #7 Woodbridge, ON L4L1T5 (6.9 km) Phone: (905) 856-8800

I used to be very loyal customer with one G37 and two Q50s mainly because of design, power and warranty coverage. Well, the latter turns out to be fake(. I came to Alta on October 3, 2019 at 5 pm to report missing pin from lower cover plastic box of air filter. I saw it when I changed a filter (I changed air filters on all 3 infinies and consider myself experienced and confident in doing it. Never had a problems with filters issues and all my cars are spotless, scratch less, neat and free of defects ALWAYS) Marcelo, service advisor, has found out that the pin isn’t missing but broken. Whether it’s been broken by other dealership, by me or came broken when I received a car I have no idea neither Marcelo. The only one thing I can say it’s broken because of poor quality of the part (to break this pin you need to apply high pressure and might break the whole box). Never mind I was treated by Marcelo like liar who try to hide dirty stuff, I was pissed off by his attitude probably approved by management as well. ALWAYS provide very loyal customers like myself with benefit of the doubt, especially if they have clean history of warranty claims. Never come back to infiniti!

I have been dealing with Alta Infinity since 2014 and Barry Snyder helped me with my first lease. I recently picked up my QX60 and Q50S a couple weeks ago from Barry. Barry is an excellent sales associate who attended to us with professionalism, his knowledge, as well as his friendly nature and always looked for our best interests in terms of giving us the best deals. Ben was also very helpful in terms of technology for both vehicles and made sure he went through each and every feature with me about the vehicles in a very friendly and professional manner. I will definitely recommend Alta Infinity to my family and friends but particularly Barry and Ben for being especially down to earth and providing such a great experience.

I just picked up my second Q50S from Barry Snyder at Alta Infiniti. Barry is the ultimate professional, very knowledgeable yet down to earth and personal. Can't do enough for you. Ben assisted me with the tech. package and explained everything. Great dealership, very trustworthy and excellent people including the service group. I'll be dealing with them for years to come. Thanks Barry, Neil McNalley

I went in to test drive a new QX60 in August. The friendly service I got from the sales rep. and the good deals and pricing he presented to me convinced me to buy the SUV. In all the vehicle has been performing well and my family loves it. Thanks. G. Yeboah.

Alta INFINITI and their staff are a very professional and knowledgeable dealership who put their clients at ease in purchasing vehicles. They made my buying experience easy and stress free Dealing with Mr Snyder was a very pleasurable experience that told me the next time I am in the market to get a vehicle I will call him.

Wanted to let consumers know that I recently was purchasing a used q50s awd hybrid car from a private dealer. The deal was that I get an inspection done. Check over the car thoroughly. They failed to advise about maintenance reminder on the car. They said the car was free from damage. Car has overspray all over the car except for one part of the bumper. Also visible orange peel on paint. I had the car checked from a professional detailing shop. I also mentioned to the selling dealer they said it would be taken car off. They did nothing. Alta Infiniti should have caught this. The inspection they did was super fast and not thorough.

We purchased our first Infiniti at Alta Infiniti Woodbridge. From the moment we walked in, we were greeted by reception and quickly taken care of by Julie G. Julie was very pleasant and professional, she listened and understood the type of vehicle that was suitable for us. Within half an hour we knew we were purchasing our Infiniti Q50S. Julie made the process seemless and smooth. Customer service was excellent and the delivery of our vehicle was speedy. We will definitely return to Alta Infiniti in the future. Thank you for your care and service.

I bought a 2017 infiniti QX60 and got a great deal. Barry was my salesman and he never pressured me into anything very easy going guy Would recomend any one looking for a vehicle to go see Barry at Alta.