INFINITI Downtown

The Infiniti brand is no longer the same. They over promise and under deliver. We had and wonderful salesperson at 401 Dixie and when he left, we were intro’d to someone who made very quick sale and ta promise and under deliver. We had and wonderful salesperson at 401 Dixie and when he left, we were intro’d to someone who made very quick sale and talked us into doing a service even before the process was completed. Now servicing at downtown Infiniti has become so horrible. Leia was always so pleasant and honest. This is why we always went for servicing there. We will never get another Infiniti again. The car we got had problems from day 1 and our salesperson lied to us and said everything was covered under warranty. They also blamed us for damages to our previous vehicle that was done by one of the service or salespeople. Our salesperson even admit to us it was their fault… the dispute is still going. It’s been a year More

Great experience every time I'm in to visit the dealership. Our Qx60 has been great for our family. dealership. Our Qx60 has been great for our family. More

Great Experience. The service advisors and the mechanics are professional and attentive. I would recommend this dealership to anyone. The waiting area is very comfortable also are professional and attentive. I would recommend this dealership to anyone. The waiting area is very comfortable also More

Jason, Rada, and Hani were terrific to deal with. I had been getting my 2015 Q50 serviced there for 5 years before recently making my first purchase of the 2022 QX55. Looking forward to seeing the new deal been getting my 2015 Q50 serviced there for 5 years before recently making my first purchase of the 2022 QX55. Looking forward to seeing the new dealership soon. More

Rada, Jason and Zaid were all outstanding. they made me feel at home. They not only understood my need correctly but also recommended the right vehicles for my selection. They took care of the financial pr feel at home. They not only understood my need correctly but also recommended the right vehicles for my selection. They took care of the financial process, provided me loaner, took care of the paperwork in a professional and convenient manner. The vehicle was handed over clean/detailed, Thoroughly went through features, followed up a few times even after delivering the vehicle. Very cooperative, professional and pleasant behavior. Truly made me feel at home. I especially want to thank RADA, ZIAD and JASON for handling matters to my complete satisfactions and happiness. The rest of the staff was courteous as well :) I have already recommended few people to this dealership :) More

Jason, hani and Rada were very helpful. Was very enjoyable process. Paperwork was ready and explained very well. The Vehicle was clean and in perfect condition. enjoyable process. Paperwork was ready and explained very well. The Vehicle was clean and in perfect condition. More

Everything was perfect. Antonio and the team did a very good job. I will definitely be back and do my services at the dealership. Thank good job. I will definitely be back and do my services at the dealership. Thank More

This is my fourth Infiniti from this dealership. As usual, the service I received was excellent. I especially appreciated the valet pick up and drop off service during the stay-at-home order of this pa usual, the service I received was excellent. I especially appreciated the valet pick up and drop off service during the stay-at-home order of this pandemic. More

Was a very comfortable experience all the way through. Very friendly and helpful staff would highly recommended visiting infiniti downtown for any of your vehicle needs Very friendly and helpful staff would highly recommended visiting infiniti downtown for any of your vehicle needs More

Ziad Shams, Hani Chouman, Rada Vasic were exceptional. I brought my 2018 QX60 in for service that morning and first met Ziad (sales executive). A well-mannered young man who was smartly dressed and answered brought my 2018 QX60 in for service that morning and first met Ziad (sales executive). A well-mannered young man who was smartly dressed and answered all my questions. I explained to him that I've been happy with my 2018 model but would be interested in seeing what the payments would look like on a 2020 model if I were to turn in the 2018. After further discussions, I then met Hani (General Sales Mgr) who was a 'no nonsense' kind of guy and we then engaged in various scenario discussions on a deeper level about getting a 2020 model. Hani was patient and polite throughout and said he would do his best for me. His level of knowledge and experience showed and it made things far easier from a decision making perspective. He examined my 2018 model and saw potential from a resale perspective given the condition it was in which was helpful in the move to the 2020 model. Rada who is one of Infiniti downtown's most dangerous weapons then brought the 'Next Level Lease' plan to my attention which I had never heard of before but it provided assurance for me from a maintenance cost perspective in the years ahead. Infiniti needs to promote this plan better as it provides significant value into a deal from a customer's perspective. I asked Rada countless follow up questions and she was very helpful along the way during each one. The 2020 QX60 deal came together over the period of 2-3 days thereafter and the above 3 individuals made it happen bringing each of their expertise forward through the process. They made it right and made the customer happy!! Thank you again Ziad, Hani and Rada for all that you did and all that do every day!! Best, Mark Atkinson More