4 Alberta INFINITI Dealers

We recently bought a used vehicle from this dealership. - A.sonno

We recently bought a used vehicle from this dealership. We chose to go the dealership route to ensure the vehicle had been inspected and minor issues dealt with. Once we brought the vehicle home we found that we were unable to put gas into the vehicle due to a ruined part, oil had not been changed, air filters not changed and the hitch receiver was unusable. We texted and called our salesman, but we were ignored throughout the week and we were given the runaround. Once we got a hold of the manager he was not very helpful and offered to cover a small portion of the labour for the gas tank part. He offered to have service call us and book an appointment, again nothing. We had to follow up with the dealership again, where we were routed to a third party service booking agent that was unable to book us in for service as they were unaware of the situation. We still have not heard back and have a vehicle that still needs service.

I bought an Infiniti qx 70 last august I dealt with a... - edm_boys

I bought an Infiniti qx 70 last august I dealt with a business manager named Courtney. When she couldn’t up sell on me on useless extras for the car that’s when she turned ignorant because she didn’t make her commission. She never answered my calls or responded to my multiple messages I left on her voicemail these people cared less about me because I payed cash so there weren’t making any extra money on top of the vehicle sale. I was very disappointed with how they treated me especially for a so called high end dealership and will never shop go auto again I don’t know if these people were racist against me but it sure showed by how they treated me.

If it is possible to leave a zero that would be rated to - Thultom

If it is possible to leave a zero that would be rated to high for this dealership. We purchased a QX 30 through them and have had nothing but problems with the dealership. The latest just shows the core values that they adhere to which seems to be non-existent. Because of all the issues (too many to write about) they told the wife and sent an email saying that they would cover oil changes on her vehicle, why put something in writing that there is a trial for and then renege on the agreement. Yesterday the wife took the car in and Chen, the service manager, says nope we don't have to do that anymore because the last manager left. He took it to Sean the General manager and he said nope, not going to do it we don't care that this dealership agreed to it I'm the boss now and I don't. How incredibly noble and outstanding of him to do this. Don't ever purchase from these guys.