Infiniti South Edmonton

Recently picked up a QX60 for my wife , and from the moment I sent my first inquiry, to the day we took possession of the car , we were treated to a class A experience . Dealing with Rodney was not only moment I sent my first inquiry, to the day we took possession of the car , we were treated to a class A experience . Dealing with Rodney was not only informative, but an absolute pleasure.Hands down they have earned our future business, as well as our commitment to spreading our experience to anyone looking for luxury SUV. Ron and Jennifer Interman More

Quick and easy experience. Would by from them again. Sales associate was great and informative. Would by from them again. Sales associate was great and informative. More

Always great service. Had a number of different small issues. All were completed in the same day Had a number of different small issues. All were completed in the same day More

It is truly all about the people when it comes to a customer service experience. Henry in service has provided me with one of the best customer service that I have ever experienced at any dealership. I customer service experience. Henry in service has provided me with one of the best customer service that I have ever experienced at any dealership. Infiniti South Edmonton is extremely fortunate to have him on their team. More

Solid start, but not the full experience. Friendly salespeople and finance department. Questions were answered quickly and the purchase transaction went without hiccups. They listened when Friendly salespeople and finance department. Questions were answered quickly and the purchase transaction went without hiccups. They listened when I told them what I wanted, and when I said “no” they didn’t push. That earned a star. Unfortunately, they do not appear to stand behind the vehicles they sell and failed to disclose a fairly notable mechanical failure on the vehicle I bought (that should have been noted during their ownership and inspection of the vehicle). I noticed the fault and informed them of the issue within 3 days. To their credit, they did book me in for a diagnosis. This earns their second star. They initially refused to help, then (after I complained) offered a discount on a partial fix at a highly inflated, predatory price. I refused, and here we are. More

I stopped by Infiniti South Edmonton to check out the QX80 and take it for a drive. Rodney was easy to talk to and walked me through the main features of the SUV. He answered my questions and made the ex QX80 and take it for a drive. Rodney was easy to talk to and walked me through the main features of the SUV. He answered my questions and made the experience comfortable without any pressure. More

First time checking out INFINITI South Edmonton, and the experience was pretty great! I was greeted right away by Dan, the GM, which was a nice touch. I was then paired with one of their salespeople who was experience was pretty great! I was greeted right away by Dan, the GM, which was a nice touch. I was then paired with one of their salespeople who was also really cool to deal with. I was just there for a test drive and am still weighing my options, but everyone made me feel welcome. No big decisions made yet, just checking things out and seeing what’s out there! Appreciate the hospitality from the team! 🙌 More

I had truly negative experience at Infiniti South Edmonton on Tuesday, September 15th. I dropped my car off at approximately 10:30am. I requested an oil change and a diagnostic to determine the c Edmonton on Tuesday, September 15th. I dropped my car off at approximately 10:30am. I requested an oil change and a diagnostic to determine the cause of a minor shuttering that happened at very low speeds. I was informed that the diagnostics usually takes an hour or so. By about 3:30pm, I had heard nothing. I texted my service advisor, Henry. He responded within about 30 minutes asking to keep the car overnight. I was fine with this, however was not amused that I had to reach out myself for an update. I told him that I had stuff in the trunk that I needed for that night. So, I drove myself (at this point I was not offered a shuttle, Uber, etc) to the dealership to collect my belongings. After arriving, I was made to wait about 25 minutes for access to my items. At this point, I was frustrated. I decided to take my car and not let it stay overnight. Upon trying to pay for the oil change that was performed, there were issues accessing any records of work done. At this point, service had closed, and there were others including myself at reception to pay for service and pick up their vehicles. Anny with reception told me the cost for an oil change was 109.95 +GST. While arranging a tow for the vehicle that I drove to the dealership, I was told (about 15 minutes later) that the price is actually 120.84. Albeit a minor price difference, this is another example of poor organization. I am very disappointed with the communication throughout my service experience. This dealership seems to have gone sharply downhill regarding how they value the time and trust of clients. Organization is now seemingly non-existent, and the enjoyable experience that I once appreciated has dwindled. If there was difficultly replicating the issue that needed diagnosing, I should have been promptly informed. Instead, I had to reach out myself about 5 hours after drop off. I wasn't in any rush, but this abhorrent quality of customer service is not what I expect from a premium brand. More

We had an excellent experience working with Sam and Lina Morina at Infiniti South Edmonton. Having dealt with many salespeople and purchased several vehicles over the years, I can confidently say that Sam i Morina at Infiniti South Edmonton. Having dealt with many salespeople and purchased several vehicles over the years, I can confidently say that Sam is one of the most honest and knowledgeable professionals I have met. His expertise and genuine approach made the entire process smooth and enjoyable. This is our second Infiniti vehicle, and we absolutely love it. Sam's recommendations were spot on, and we truly appreciate his guidance throughout the purchase. Lina was equally wonderful to work with. She was friendly, accommodating, and went above and beyond to make everything possible. What I appreciated most was how comfortable she made us feel. It felt like we were dealing with a friend rather than just a finance representative. She was kind, approachable, and always willing to answer our questions and address our concerns. Together, Sam and Lina supported us every step of the way and made the entire experience stress free. I cannot express enough gratitude to Sam for being an exceptional salesperson and to Lina for making the financing process such a positive experience. Our family would like to sincerely thank Sam, Lina, and the entire team at Infiniti South Edmonton for their outstanding service. We highly recommend them to anyone looking for a vehicle and a truly exceptional customer experience. More

We recently bought a used vehicle from this dealership. We chose to go the dealership route to ensure the vehicle had been inspected and minor issues dealt with. Once we brought the vehicle home we found t We chose to go the dealership route to ensure the vehicle had been inspected and minor issues dealt with. Once we brought the vehicle home we found that we were unable to put gas into the vehicle due to a ruined part, oil had not been changed, air filters not changed and the hitch receiver was unusable. We texted and called our salesman, but we were ignored throughout the week and we were given the runaround. Once we got a hold of the manager he was not very helpful and offered to cover a small portion of the labour for the gas tank part. He offered to have service call us and book an appointment, again nothing. We had to follow up with the dealership again, where we were routed to a third party service booking agent that was unable to book us in for service as they were unaware of the situation. We still have not heard back and have a vehicle that still needs service. More