PROTECT YOUR INVESTMENT (you need to read this) - Generally speaking, this dealership has been good to me. The staff is kind and courteous and I will likely continue to go there. However, I would advise current and future customers to protect their investment...these cars are not cheap and nobody wants to see them damaged. On my last visit, there seems to be a new "show" put on where your service advisor walks around your vehicle snapping multiple pictures likely to document any existing damage to the car. Excellent idea, until there is an issue and you'd like to see the pictures to compare the "before and after" for a potential issue. All of a sudden it's "this is a new system" or "they are saved to the cloud, I can't access or send them to you". Couple that with the fact that when you pick up your car (I picked up at around 4:30), nobody is there to discuss any concerns...all but maybe one person has gone home. So who do you speak to? The receptionist who settles the invoice? I don't think so. True, you have probably spoken to them on the phone and resolved the issue that brought you in that day. But if there is something new when you arrive to pick up your car, you're hooped. My advice to you is this....keep going to Hyatt Infiniti....I have no complaints about the service. I'm sure they make every effort to protect your property, but let's face it, accidents happen. TAKE YOUR OWN PICTURES. IF POSSIBLE MAKE SURE YOUR CAR IS CLEAN WHEN YOU DROP IT OFF SO DIRT CANNOT OBSCURE ANY EXISTING DAMAGE OR BE USED AS A REASON YOU CAN'T SEE WHERE DAMAGE MIGHT HAVE BEEN. FOLLOW THEM AROUND THE CAR AND TAKE PHOTES OF EVERYTHING THEY DO (AND MORE). This may seem weird or be awkward, but if something does happen, you'll be glad you did.