2 days ago
"very good dealer with patience and passions
very thoughtful, thinking of my situation which is not very comfortable on traffic communication, he helped me a lot. I really appreciate that.
2 days ago
"I would rate my experience(s) with Lexus of London at 10 stars if I could, but only five stars are available. I can't say enough about the quality of service I recieve every time I visit!
I own a GS430 which is, of course, well past its warrantee. Like many people, I once believed that dealership service and factory parts were overpriced. I learned the hard way that original parts installed by skilled, technicians with the proper tools are well worth the price. In fact they save money in the long run.
I am a former "shade tree" mechanic who is no longer able or willing to work on my car. It is simply beyond my knowledge or experience. In fact I know just enough to be dangeous. Yet Henry, most often my service advisor, listens patiently as I describe my cars symptoms and never tells me I'm wrong with my conclusions. Instead, working with Andy (who I have come to think of as my personal parts guy) and mechanics they mange to figure out what the problem is and how to make it right. Each time I visit I think "These guys know what they're talking about".
The entire experience is a warm and pleasant one, from the Concierge and the most sophiticated coffee maker I've ever seen to staff that have nothing to with servicing my car is outstanding.
The most important thing I've learned though is that it's better and cheaper to have the work done right the first time.