"Larry is a pretty nice dealer. Strongly recommend Larry. Even though I did not buy a car, Larry still told me details and earned more discount from manager."

Lexus of London - London, ON

Bate and switch sales tactics, rushed buying process

syl18

Yesterday

"This was my first Lexus vehicle and will probably be my last. During our test drive, we drove a lower trim test vehicle (IS300 Premium Package), We spoke about the necessary features we wanted in a car, AWD, Apple Carplay/Android Auto, Seat Memory, Navigation being some of the top features. He explained that the higher trim- the Luxury edition we were looking to lease would include the features we wanted. After recieving the car approx a month ago, we had trouble finding the feature and learned today at the auto show that the option is not available at all. I contacted the salesperson and he denied ever saying that the Apple Car Play feature was available and advised to return to Lexus and lease a newer model that would have this feature in 2 years time. I was absolutely appalled at the thought of returning to Lexus considering the conflict that's in front of us. We felt like we were rushed into purchasing a car that would otherwise not have been considered as it did not fulfill all of our requirements. I could have gone to Acura, Audi and Mercedes Benz and got all of those features for less money and given us all of the features we wanted and more. "

Don Valley North Lexus - Markham, ON