"Lexus of Edmonton's most important assets are their VERY CUSTOMER ORIENTED employees.
Its always a pleasure meeting with any of the service advisers, other staff and including sales, of course.
They treat each customer as THE most important customer and are eager to ensure a very satisfactory service experience. They excel at this.
"Everything was great until the day I was scheduled to pickup the car. It was confirmed twice in one day that the car would be ready for pick up guaranteed. When I was ok the road an hour into my drive 2 hour drive I was told it wasn't ready. The plates couldn't be obtained because they couldn't find the original owner for an ownership transfer. Thankfully a wait time of a week was not necessary because they were able to obtain the plates the next day in the afternoon. So on a Tuesday at 6pm I got my car. It was shiny and cleaned very well."