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Very friendly atmosphere and helpful, make you feel... - kpavlicic
Very friendly atmosphere and helpful, make you feel comfortable with making a purchase through their dealership
Best dealership in Mississauga.Very efficient service... - rajni_rk_patel
Best dealership in Mississauga.
Very efficient service and care by Workshop Manager and sales team
Top Reviewed Specialists At This Dealership
Corporate Account Manager
Sales and Leasing Consultant
Alex was very friendly and helpful. Provided full info... - Helen
Alex was very friendly and helpful. Provided full info about the car. Amazing sense of humour.
The service was on time and completed on schedule. The... - marilyncfehr
The service was on time and completed on schedule. The staff was polite and completed the file promptly.. Service on the vehicle was excellent. That’s why we go to Tony Graham Lexus.
Just picked up 2021 Lexus 300 IS F Sport and am... - Happy Camper
Just picked up 2021 Lexus 300 IS F Sport and am overwhelming happy. First Lexus after many years of owning luxury vehicles most of which have been Infinity. This vehicle is totally amazing in all it offers and a reasonable price point for luxury of this class. The whole experience well exceeded my expectations. Chen was a total pleasure to deal with. Very professional, patient, knowledgeable, no high pressure tactics, completely authentic & wanting a win win outcome. I would highly recommend Chen for a rewarding experience. . All staff including Michael, Business Mgr. and others associated with the purchase were friendly & efficient. A seamless transaction in 3 business days. In particular Gordon gave am impressive orientation to the vehicle which I very much appreciated given the feature rich vehicle that it is. I am passionate about quality & customer service and will be a repeat customer for certain. Thanks to everyone to ensure my total satisfaction.
Very friendly atmosphere helpful staff and very... - TCorreia2
Very friendly atmosphere helpful staff and very knowledgable of the vehicle that they’re selling and letting the client know what you’re getting and showing how the vehicle works properly that’s very important
Excellent customer service!Friendly staff, will... - Balasuntharam
Excellent customer service!
Friendly staff, will definitely recommend to other people, Thank you for helping
Very good and professional service, I dealt with James... - ducharme.stephane
Very good and professional service, I dealt with James Haddad and he went above and beyond to make sure I was satisfied hassle free and great experience. I definitely recommend.
Got my brand new NH300H from Lexus Downtown. Tony’s... - shyamshrestha777
Got my brand new NH300H from Lexus Downtown. Tony’s customer’s service was really amazing. His way of dealing clients, nice behaviour and politeness really impressed us. We expect the same in future too. Enjoying by brand new Lexus .
Thank you again to Tony and his team for splendid days ahead
I was very satisfied with Northwest Lexus. I worked with... - Mandeep
I was very satisfied with Northwest Lexus. I worked with Amjad and to be honest he was very helpful and did everything to close the deal. Muska in Finance department was also very helpful and actually offered me even better interest rate as my other vehicles is financed with Toyota. They both were not pushy about selling me extra add ons and protection plans although I got one recommended by Muska.
Amjad is an honest and knowledgeable sales person who knows his job well and I recommend him and dealership to anyone who's planning to get a Lexus.
This is my 3rd experience in the past 24 months working... - JD
This is my 3rd experience in the past 24 months working with Imtiaz Cheval in helping both myself and my wife in getting us both into our own Lexus vehicle . Imtiaz is not only very knowledgeable but his follow ups and attention to detail is impeccable 👌.
I would highly recommend you contact Imtiaz at the RH Lexus dealership to anyone who is considering buying or leasing a Lexus. 👍👍
Always an excellent experience when either calling or... - Gloria B
Always an excellent experience when either calling or going in for my regular service. Efficient, polite and awesome service.
My girlfriend, and partner at work, had a stroke in Jan... - Red Faubert
My girlfriend, and partner at work, had a stroke in Jan 2020. For 16 months she has worked tirelessly through pain and rehabilitation to get back to as close to normal as possible. I’m so proud of her progress. She had a 43rd birthday in June and I wanted to find a good used Toyota Rav 4, one she’s always wanted. Well I found one at Lexus of Lakeridge. We bought it sight unseen, except for photos, but we felt confident that our salesman Kevin G. would be 100%. We had the vehicle shipped from Ontario to Quebec via Livingston Transport who matched a competitors price. They were exceptional. It arrived June 17th and not a scratch on it. Needless to say Michelle is “beside herself” with joy but no one is more deserving. I can say from seeing her hooked on machines in the ICU to seeing her expression when I drove it up her driveway, that she gave me a happiness and a pleasure I have never felt.
Thank you Kevin for your honesty, your assistance every step of the way and for delivering on all of your promises. I will gladly refer business in your direction.
Service is higher than other dealers - G Daoud
I don't recommend this dealer Lexus of Windsor), especially for the service. They overcharged me twice first time back to 2008 (oil change was CAD$216.00), thereafter I had to deal with Mead Lexus for 1/2 of the price with the exchange rate and for any service I need.
Mistakenly; a few weeks ago I went to change the windshield and they have charged me taxes for the whole job on top of my deductible which I have got a promise from my insurance company to waive it for I never claim anything with them for a long time; I had hard time explaining to them that I have to pay only my deductible but nothing happened and I had to escalate to GM who promised me twice to get the money back but nothing happen after 3 weeks now..
My advice is to check prices with other dealers before you go to this dealer because they offer discounts for persons who like them and give them five stars.
I had an excellent experience working with Bilal Ahmad on... - D Cormier
I had an excellent experience working with Bilal Ahmad on my purchase of a 2020 Lexus RX 450h executive package. The process was seamless from start to finish and I appreciated Bilal's work to get me a great deal on my trade-in. I expected and received top-notch customer service from the purchase to delivery and set-up of my new vehicle. Shout-out to Ursula Corlis in the service department also. This is an awesome and knowledgeable team at Performance Lexus and I couldn't be happier with my new vehicle and this dealership.
Lease date mixup leads to loss of $688.88 - Michael Ferris
Here's yet another experience I've had with Lexus of Kingston
1) I signed a Lease Agreement for a 2017 Lexus ES350 on June 17, 2017. I took delivery of the vehicle June 30, 2017.
2) On July 18, 2017 I was billed $688.88 for the first payment. As this was early I questioned Lexus of Kingston as to why I was billed so early. It turns out the original Lease Agreement was dated the signing date rather than the delivery date. Lexus of Kingston told me they would fix this.
3) I was asked to come into Lexus of Kingston a few days later to sign a new Lease Agreement with the delivery date on it of June 30, 2017. I did this, and the old contract was terminated. I was told that the payment made on July 18, 2017 would be used to cover the now August 1, 2017 payment. I shed doubt on this as I thought the computer would take the payment on August 1, 2017 anyway, but was assured “no we’ve taken care of it”. As it turned out they hadn’t.
4) On August 3, 2017 $688.88 was removed from my bank account.
5) Since this happened The Sales Manager at Lexus of Kingston has worked to fix this and on Friday August 4, 2017 he sent me an Email telling me it was taken care of and to contact Lexus Financial and tell them if I would like my payment either returned to my bank account or carried over to the September payment. I cast doubt on carrying over the payment, as August didn’t work so I decided to go for returning the payment to my bank account.
6) When I called Lexus Financial and offered the reference number I was met with disbelief, no way would the gal who answered the call refund my payment no matter what I had been told. After a heated exchange I hung up. I called back to get another person but was confronted with the same negative response by another gal.
7) In addition to all this on the same day I was told to call Lexus Financial I received an invoice for $688.88 to make yet another payment. (I imagine I will receive more invoices now with added interest and then a call from collections and finally a Bailiff to tow the car.)
Since this happened I complained loudly to Lexus of Kingston but because I had the audacity to complain they now ignore me completely leaving me to deal with Toyota Financial on my own.
As of this writing I am out $688.88 and Toyota Financial refuses to do anything about it. Lexus of Kingston won't talk to me so this leaves me on my own.
My wife and I each have a Lexus Lease but when they conclude Toyota will have lost two customers.
Lexus of Barrie flatly refuses to guarantee that they... - dfb172
Lexus of Barrie flatly refuses to guarantee that they will not sell your personal information. Since I insisted, they refused to perform my recall or service. I am not welcome at lexus of Barrie because I want my personal information safe.
Lexus of London
Financial Services Manager
Financial Service Manager