Came in for a a/c diagnosis, quoted 1/2hr labour. Came in, gave the Venza to valet got a number and went inside Shane manes the service advisor was calling out next, next not the numbers provided, 45 min later after throwing away my ticket since people arriving 1/2 hr after me got called up I stood at TH.e counter and waited. Shane manes confirmed 1/2 hr labour and asked me to sit down, 20min later after the Venza was on the hoist he tells me it's an hour labour and if I don't get the car fixed at bel air Toyota they will drain my a/c gas before I leave.
After that the tech told me the suction hose was leaking, he said he had to fill the system and its small but he FOUND IT!!!! I asked if he's sure he said 100 percent.
Told Shane manes and the tech how disappointing this all was, how I was lied to about the labour and how I did not appreciate being told to get it fixed here or the gas will be discharged.
I was sent a survey from Toyota Canada and I filled it out and described what had happened. A month later I get an e mail from josianne parent apologizing and offering a 1/2 credit back to me. I decided to try again with bel air Toyota. And contacted josianne to ask about how to proceed, she assured the dealer will take care of it. She got Luke Sylvester, service manager to call, I said I would allow the repair with some conditions. I wanted him to re diagnose the problem and confirm the diagnosis and let the vehicle run before doing a uv dye inspection, that I would have access to the tech afterwards. He agreed. I brought in the vehicle at the end of August 2019 and I got a call in the afternoon to let me know it was done, no comment on if my conditions were met. I asked to speak to the tech I was told sure come on in. I arrived asked for the tech luc Sylvester told me he was gone. Luke simply explained what the general process was that was followed to diagnose and repair an a/c leak but was not the one who performed the repair, hence the need to talk to the tech. I had no way of confirming what was done to the vehicle and this was my condition that I was assured would be followed.
I paid 800 dollars and left, at the end of October I noticed the a/c was low again. The same symptom as When I initially brought it in for. I called josianne parent and left a msg. I e mailed her and explained what was happening with the vehicle, no reply, I waited almost a month and e mailed josianne again, no reply. the a/c system before it was tampered with would hold a charge for over 10 months, now the system won't hold a charge for a couple of months, that means that for 800 dollars bel air Toyota has escalated and damaged the system even more without fixing the initial problem I came in for,. Ijosianne and I would e mail back and forth almost every week before the repairs were made, I have not heard from her or Luke or anyone from bel air since October 2019.
This is the worst experience I have ever had dealing with a Toyota dealer, we have been loyal customers of Toyota and always insist on Toyota service. This was not what we were expecting from a Toyota dealer and are now considering another auto maker for our next purchase. Very disappointing and sad.
If you want more inf on this situation e mail me at Jason.firstname.lastname@example.org