Lexus of Richmond Hill

Warning: Avoid Adam Fang at Lexus of Richmond Hill. I visited this dealership on June 6, 2025, excited to lease a 2025 NX350h in Black with Red interior I was ready to sign that day. Instead, I enc I visited this dealership on June 6, 2025, excited to lease a 2025 NX350h in Black with Red interior I was ready to sign that day. Instead, I encountered one of the most dishonest sales experiences I’ve ever had. Sales rep Adam Fang lied and claimed the configuration I wanted didn’t exist anywhere in Canada not in Calgary, not Edmonton, not even available to order. He never checked inventory, never called anyone just pushed me into a different car (Cloudburst Grey) claiming it was the “only one left” and that I’d eventually “grow into it.” Under pressure, I signed. But once I got home and did a quick search, I found the exact configuration available at two other local Lexus dealerships. What Adam told me wasn’t just wrong, it was deliberate misrepresentation to push a sale. I immediately cancelled the lease, and ended up getting the Black/Red NX350h from another dealer who found it in minutes. This wasn’t a misunderstanding. This was a manipulative and unethical sales tactic. OMVIC’s Code of Ethics says a salesperson must avoid misrepresentation, Adam did the exact opposite. Lexus is a premium brand. This dealership and Adam in particular fell far below that standard. If you value honesty and professionalism, take your money and spend it elsewhere. More

Very bad buying experience. Salesperson had minimal knowledge about the car.upsell lot of things. Will never buy another car from them. Salesperson had minimal knowledge about the car.upsell lot of things. Will never buy another car from them. More

🚨 Lexus failed me — this car is a lemon. 🚨 While driving 70 km/h during rush hour, my Lexus stopped in traffic with no warning. Police had to escort me off the road. Lexus refused to sen 🚨 While driving 70 km/h during rush hour, my Lexus stopped in traffic with no warning. Police had to escort me off the road. Lexus refused to send a loaner or even an Uber — because I was “too close to home” (under 80km). This car already had major wiring issues (caused by rodents due to soy insulation), and now it’s putting my safety at risk again. More

We recently purchased a 2021 Lexus Rx Sport ,and we couldn't be more happier with both the car and the incredible service we received !!A HUGE THANK YOU TO LUISA FON GOLDRING ,she was absolutely amazin couldn't be more happier with both the car and the incredible service we received !!A HUGE THANK YOU TO LUISA FON GOLDRING ,she was absolutely amazing .From the moment we met her ,we knew we were in great hands.She is extremely knowledgeable and professional, and she made the entire buying process smooth and enjoyable .She knew everything about the car ,answered all our questions with confidence and guided us through every step effortlessly .It was truly a pleasure working with her .If we could give her 10 stars ,we absolutely would !!!!!But since 5 stars is the max ,she definitely deserves every single one .Best seller ever !!!!!! Thank you Luisa !!!! we are so grateful for your help and love our new Lexus!! More

Recently had a service in RH Lexus. Service advisor gave misleading information and forced to replace a part, which otherwise would have gone for another year. Service advisor gave misleading information and forced to replace a part, which otherwise would have gone for another year. More

I recently had an outstanding experience at Lexus of Richmond Hill, where I purchased my Lexus. My salesman, Amar, was amazing, knowledgeable and supportive. I was not sure if UX is better for my nee Richmond Hill, where I purchased my Lexus. My salesman, Amar, was amazing, knowledgeable and supportive. I was not sure if UX is better for my needs on NX. He let me to test drive them both and patiently explained the differences. He wasn’t pushy, which made the experience even more enjoyable! From test driving to finalizing the purchase, Amar professionally and patiently supported me. I truly appreciated Amar’s attention to details and his willingness to help customers and provide the best customer Service. If you're in the market for a good Lexus, I highly recommend visiting Lexus of Richmond Hill and asking for Amar. His professionalism and knowledge make all the difference! More

Luisa Goldring was my sales agent. She was amazing. Very pleasant and knowledgeable. She worked very hard getting the vehicle I wanted. She went the extra mile. I highly recommend Lui She was amazing. Very pleasant and knowledgeable. She worked very hard getting the vehicle I wanted. She went the extra mile. I highly recommend Luisa. She will certainly make buying a vehicle less stressful More

This is our second purchase here. Fariha is amazing. By far the best sales associate that we've dealt with. The rest of the staff was remarkable as well. Very polite, accommodating a Fariha is amazing. By far the best sales associate that we've dealt with. The rest of the staff was remarkable as well. Very polite, accommodating and pleasant. Not a single bad thought comes to mind when I think, hear or see Lesus of Richmond Hill. More