Lexus of Kingston

Worst experience when lease transfer was done. No paperwork provides to insure the vehicle. After repeated asking and visiting the dealership was asked to contact the Lexus Canada or Toyota credit No paperwork provides to insure the vehicle. After repeated asking and visiting the dealership was asked to contact the Lexus Canada or Toyota credit to get the lease documents to provide insurance company. Go figure. There is a hefty charge for lease transfer with no help when asked for. More

Lease date mixup leads to loss of $688.88 Here's yet another experience I've had with Lexus of Kingston 1) I signed a Lease Agreement for a 2017 Lexus ES350 on June 17, 2017. I took deliver Here's yet another experience I've had with Lexus of Kingston 1) I signed a Lease Agreement for a 2017 Lexus ES350 on June 17, 2017. I took delivery of the vehicle June 30, 2017. 2) On July 18, 2017 I was billed $688.88 for the first payment. As this was early I questioned Lexus of Kingston as to why I was billed so early. It turns out the original Lease Agreement was dated the signing date rather than the delivery date. Lexus of Kingston told me they would fix this. 3) I was asked to come into Lexus of Kingston a few days later to sign a new Lease Agreement with the delivery date on it of June 30, 2017. I did this, and the old contract was terminated. I was told that the payment made on July 18, 2017 would be used to cover the now August 1, 2017 payment. I shed doubt on this as I thought the computer would take the payment on August 1, 2017 anyway, but was assured “no we’ve taken care of it”. As it turned out they hadn’t. 4) On August 3, 2017 $688.88 was removed from my bank account. 5) Since this happened The Sales Manager at Lexus of Kingston has worked to fix this and on Friday August 4, 2017 he sent me an Email telling me it was taken care of and to contact Lexus Financial and tell them if I would like my payment either returned to my bank account or carried over to the September payment. I cast doubt on carrying over the payment, as August didn’t work so I decided to go for returning the payment to my bank account. 6) When I called Lexus Financial and offered the reference number I was met with disbelief, no way would the gal who answered the call refund my payment no matter what I had been told. After a heated exchange I hung up. I called back to get another person but was confronted with the same negative response by another gal. 7) In addition to all this on the same day I was told to call Lexus Financial I received an invoice for $688.88 to make yet another payment. (I imagine I will receive more invoices now with added interest and then a call from collections and finally a Bailiff to tow the car.) Since this happened I complained loudly to Lexus of Kingston but because I had the audacity to complain they now ignore me completely leaving me to deal with Toyota Financial on my own. As of this writing I am out $688.88 and Toyota Financial refuses to do anything about it. Lexus of Kingston won't talk to me so this leaves me on my own. My wife and I each have a Lexus Lease but when they conclude Toyota will have lost two customers. More

A Real Car Experience There is more to buying a car than the bottom line price. Pay them a visit, sit in a car, embrace the engineering, and enjoy the experience. You wil There is more to buying a car than the bottom line price. Pay them a visit, sit in a car, embrace the engineering, and enjoy the experience. You will not be dissapointed. More