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Lexus of London
London, ON
3,579 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,579 reviews
April 25, 2024
I was well looked after yesterday. I was greeted coming into the garage and then inside by Heather Broderick. She addressed all my concerns and arranged transportation for me as a lo I was greeted coming into the garage and then inside by Heather Broderick. She addressed all my concerns and arranged transportation for me as a loaner was not available. Even when a loaner did become available she called me and asked if I would like to have it. I was happy with the shuttle taking me to the mall to do some shopping and picked me up fairly quickly when I called for a ride to come back. All of the work was completed in her estimated time line and I was back on the road again. I knew it would be a long appointment but Heather made it so it didn't seem like such a long day. Great job!! More
by rstewart
Employees Worked With
Helpful April 25, 2024
Excellent service provided by Heather Broderick, she went above and beyond my expectations to resolve my concerns above and beyond my expectations to resolve my concerns More
by ken.locklin
Employees Worked With
April 23, 2024
It was a pleasure dealing with Lisa Ali purchasing a vehicle from out of town. Lisa was very responsive over email and kept the process short and pleasant once at the dealer. Thanks Lisa! vehicle from out of town. Lisa was very responsive over email and kept the process short and pleasant once at the dealer. Thanks Lisa! More
by Kris
Employees Worked With
April 23, 2024
Heather, thank you so much for your service. Great job. You are very patient and explain very clearly. Great job. You are very patient and explain very clearly. More
by Billsun
Employees Worked With
April 23, 2024
We had a really great experience at Lexus of London. It was worth the drive from Wasaga Beach. It was worth the drive from Wasaga Beach. More
by fitza42
Employees Worked With
April 22, 2024
Appreciated Rick’s help when it came to purchasing my Lexus. He kept me up to date throughout the process making it stress free. Very welcoming , kind and knowledgeable. Thank you! Lexus. He kept me up to date throughout the process making it stress free. Very welcoming , kind and knowledgeable. Thank you! More
by zeher.omar
Employees Worked With
April 19, 2024
Very pleasant and professional. A very positive experience with a purchase made quickly. Highly recommend both Jillian and Lexus of London. A very positive experience with a purchase made quickly. Highly recommend both Jillian and Lexus of London. More
by Red M
Employees Worked With
April 19, 2024
Wonderful experience with Larry Liang. He helped me a lot for picking a new car. I got my favorite car colour and get perfect deal. He helped me a lot for picking a new car. I got my favorite car colour and get perfect deal. More
by boyu.z
April 18, 2024
Really fast, friendly, and easy help when we needed it. Peter was great to work with and was friendly and knowledgeable. I will definitely be coming back to work with him again. Peter was great to work with and was friendly and knowledgeable. I will definitely be coming back to work with him again. More
by Alycia
Employees Worked With
