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Lexus of London - Service Centre

4.9

552 Lifetime Service Reviews

1065 Wharncliffe Rd S, London, Ontario N6L 1J9

552 Reviews of Lexus of London - Service Centre

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May 08, 2020

"Great service as always"

- Angelo T

I was in recently to have my winter tires changed over to my summer tires, when I mentioned an issue with my drivers side window. After an inspection by the technician, it was discovered that I would need to have a motor assembly replaced. This was covered under warranty, so I was quite pleased to not have to cover this unexpected charge. Mike and Karen were both very helpful with the ordering of parts, booking the service appointment, and arranging a loaner vehicle. Thanks again for making me feel like a valued client.

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Yes
Employees Worked With
Other Employees : Mike Minarsky
April 30, 2020

"Always Great Service"

- Lovemylexus2

Karen Campbell always greets you with a smile! She is bright, enthusiastic and organized. I highly recommend the service at Lexus of London. Thanks, Karen! Andrea Baird

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Yes
Employees Worked With
April 09, 2020

"Excellent Service"

- Jamal Rahim

Always a pleasure visiting Lexus of London. Recently had RX serviced along with tires changed, Karen was very professional and service was completed sooner then expected. Looking forward to my next visit.

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Yes
Employees Worked With
March 25, 2020

" Service for air-bag replacement"

- Methuse

Many thanks to Ms. Campbell for her outstanding service to me personally. I would certainly recommend anyone to this dealership for sales, warranty and service. Rob Mathieson St. Marys, Ontario. (March 2020)

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Yes
Employees Worked With
March 23, 2020

"Simply the 'BEST'"

- elcollins

This is the second Lexus we've bought from Lexus of London. I've had 4 BMW's a Volvo and Mazda and the Lexus is by far the very best - for quality, dependability and especially the after sale service - second to none. This last car RX 350 saved our lives - without gong into details the car came to a dead stop automatically preventing me from rear-ending anther car doing 80KM /hour. Again 'Simply the "BEST" Evan Collins - London Ontario

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Yes
Employees Worked With
March 20, 2020

"Completely satisfied"

- juliapigache

Very comfortable to await car with coffee etc available. They did what they had to do quickly. When appropriate a loaner is available and offered. Staff friendly, responsive and informative.

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Yes
Employees Worked With
March 20, 2020

"Great Service Every Time"

- jpheindl

Looked after my service needs quickly and completely. Outstanding focus on doing the job right. Always ensure my vehicle is in top running order. My first choice for service.

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Yes
Employees Worked With
March 19, 2020

"Great service. Service to be done was described to me..."

- Peter

Great service. Service to be done was described to me before and results were reviewed with me after the service. Car came back clean and on time

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Yes
Employees Worked With
Mar 19, 2020 -

Lexus of London responded

Hi Peter! Thank you for sharing your feedback about your service experience with Romeo. Looking forward to welcoming you back at Lexus of London soon.

March 18, 2020

"Tire Service"

- Rick Knox

I worked with Romeo and as always received terrific service. My tires were not in so Romeo arranged for a loaner car for me. I appreciate the great service and customer experience.

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Yes
Employees Worked With
Mar 19, 2020 -

Lexus of London responded

Hello Rick! We are pleased to hear a loaner vehicle was arranged for you and your service appointment and Romeo was able to get you looked after and on your way! Thank you for your business, we look forward to welcoming you back to Lexus of London soon!

March 17, 2020

"Fantastic Service!"

- Glenn

Since purchasing our two new Lexus vehicles in 2017, we have gone nowhere but Lexus of London for servicing...because there is nowhere that offers such excellence! Great value for dollar, prompt completion of scheduled maintenance, lovely amenities in the waiting area (or a loaner if you need one)...this service team is the best! Thanks, everyone!

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Yes
Mar 19, 2020 -

Lexus of London responded

Hi Glen, Congratulations on the purchase of your 2017 Lexus! We are pleased to hear about your positive experience during your service visits and want to hank you for your business! We look forward to welcoming you back to Lexus of London soon!

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