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Lexus of London
London, ON
4,479 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,034 service reviews
October 21, 2026
My service visit was great. Andy answered all my questions and went over the service report in detail. He asked Romeo Nissan to go over some technical issues as other staff were Andy answered all my questions and went over the service report in detail. He asked Romeo Nissan to go over some technical issues as other staff were tied up with new car deliveries. Romeo spent time with me in my car explaining some of the intricacies of the system and offered solutions. I learned something new. Top notch service overall, I can’t say enough about this dealership. More
by Susan G
October 01, 2026
Bought a new is 300 from this dealership, not the most proactive bunch when it comes to the service department. proactive bunch when it comes to the service department. More
by Ahlberg.brian
Employees Worked With
September 27, 2026
Our 2026 Lexus RX450h+ was in for its first major review and it passed with no issues found. Nothing to report going in and their service showed nothing that needed adjusting. We have always found the Lex and it passed with no issues found. Nothing to report going in and their service showed nothing that needed adjusting. We have always found the Lexus of London service department to be thorough, efficient and pleasant to interact with. More
by PVJ
September 25, 2026
Romeo was terrific. Helpful, knowledgeable, and a really great attitude. Went out of his way to make my car servicing a good experience. Helpful, knowledgeable, and a really great attitude. Went out of his way to make my car servicing a good experience. More
by Deanna
Employees Worked With
September 14, 2026
Have had an ongoing problem with sensors. Romeo was very helpful trying to get this fixed. Appreciate his willingness to address this difficult to diagnose issue. Romeo was very helpful trying to get this fixed. Appreciate his willingness to address this difficult to diagnose issue. More
by roderick.e.white
Employees Worked With
August 26, 2026
Overwhelmed with all the technology and options in our new NX350H, I dropped in to ask Brenden if he could assist me. Though engaged with new deliveries Brenden carved out time to help me set up a second new NX350H, I dropped in to ask Brenden if he could assist me. Though engaged with new deliveries Brenden carved out time to help me set up a second account for our car then suggested we should arrange a more formal meeting to make sure we were knowledgeable about the numerous options on the vehicle. Thank Brenden More
by Rlicastro
June 10, 2026
My service experience was A+. They sent me a detailed video of all the areas that needed attention with a detailed explanation. Paid for an UBER to take me home and bring me bac They sent me a detailed video of all the areas that needed attention with a detailed explanation. Paid for an UBER to take me home and bring me back. Their texting service to keep me informed was fantastic. More
by thickey428
Employees Worked With
Royston
May 24, 2026
I had an excellent first time experience at London Ontario Lexus service of my new Lexus. Ontario Lexus service of my new Lexus. More
by waykimh
Employees Worked With
May 14, 2026
Royston Peter is a top notch service advisor. Along with being super smiley, he is extremely helpful, knowledgeable & goes above to ensure all needs are met before you leave. Thanks Royston for Along with being super smiley, he is extremely helpful, knowledgeable & goes above to ensure all needs are met before you leave. Thanks Royston for all your help More
by dambrosi
Employees Worked With
Royston Peter
March 27, 2026
All staff go out of their way to accommodate you and ensure you’re looked after. Starting with the friendly greeters when you pull in garage for service, then I was helped by Royston, a customer servic ensure you’re looked after. Starting with the friendly greeters when you pull in garage for service, then I was helped by Royston, a customer service rep-who is always friendly and constantly smiley ….& then the coffee and treats are in abundance while you wait. Great customer service by all. More
by dambrosi
Employees Worked With
Royston
