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Lexus of London - Service Centre

4.9

532 Lifetime Service Reviews

1065 Wharncliffe Rd S, London, Ontario N6L 1J9

532 Reviews of Lexus of London - Service Centre

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February 14, 2020

"Excellent Care"

- carolorken

We have been dealing with the Lexus Family of London for nearly 20 years during which time I have owned 2 Lexus Sedans. My husband took the car for an oil change this time so I am not certain with whom he dealt during his visit, but he remarked that they we're all very courteous and eager to please. Another reason we have kept our current Lexus is because it hasn't given us an ounce of trouble and we really didn't care for the design change in Grille after 2012. I love my black Special Edition 350 Sedan with black and tan interior. Carol Setterington

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Yes
Employees Worked With
Other Employees : Karen and Carly stand out in my mind but absolutely everyone who has touched our car is tops with us.
February 11, 2020

"Battery replacement "

- Bob

Once again, my service experience was excellent. I was treated courteously and in an efficient manner. Not only was my battery replaced, but my electronic connections checked and my car washed and cleaned.

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Yes
Employees Worked With
February 01, 2020

"Had a great service experience at Lexus of London. Shelby..."

- sonnycheng92

Had a great service experience at Lexus of London. Shelby is an excellent service advisor who goes above and beyond. It is easy to recommend Lexus of London to family and friends.

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Yes
Employees Worked With
January 22, 2020

"tire repair"

- cmacrow

London Lexus is always great and Romeo, our service rep has always gone above & beyond. He took my call after closing and was able to get the car fixed quickly the next day. We appreciate his friendly manner and wonderful service.

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Yes
Employees Worked With
January 17, 2020

"They are very professional and accommodating in every..."

- tonymazzotta29

They are very professional and accommodating in every area. Service adviser Shelby provided me with exceptional service, with updates on the work being done on my vehicle. Work done on time per estimate.

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Yes
Employees Worked With
January 11, 2020

"Lexus of London is simply outstanding in all areas. My..."

- Ed582

Lexus of London is simply outstanding in all areas. My extended family and friends have purchased or service over 10 vehicles here. You will not find a better dealership anywhere. Service is professionally completed with attention to my needs. Thank you Lexus.

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Yes
January 08, 2020

"Arrived without an appointment."

- sbouskill

Amanda was excellent in addressing our needs. I would recommend her to anyone. We needed a new battery. Lexus of London is an outstanding dealership.

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Yes
Employees Worked With
Other Employees : Amanda
December 19, 2019

"Looking for an rfid blocking device"

- westelakenart

We had heard on the news that Lexus dealers were offering their clients these rfid blocking devices. When I called the reception put me through to sales. Kevin in sales asked if he could assist me and I explained what we had heard. He had not heard this and said he would see if service could help me. A minute or two later he came back on and indicated this dealership was not aware of this and did not have these to give out. He indicated that some clients had ordered them on line and had them mailed to their homes. I thanked him for looking into it for me.

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Yes
December 18, 2019

"Exceptional Level of Service"

- Wshum

I recently brought my newly purchased Certified Pre-Owned Lexus in for servicing and repairs. Romeo, the service advisor, went well beyond to ensure my car was properly serviced and met all of my expectations. I will definitely be entrusting my vehicle to Romeo and his team of technicians for many years to come.

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Yes
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December 16, 2019

"excellent sevice from Romeo- as always"

- lpetrlich

My Lexus had to have some work done at the White Oaks Collision shop, but was due for snow tires and service at the same time. Romeo arranged for the shop to bring it over to the dealership once they had completed their work, and had the service completed. Was able to pick up and pay at the dealership. As always, Romeo provides top knotch service.

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Yes
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