Lexus of London - Service Centre

Rattling for a month. Called Lexus and they told me that it was probably a heat shield. They fit me in that day and the best part - it only cost me $40 for the repair. Cheaper than my oil changes.

Consistently excellent service from all the team at Lexus of London especially the direct contact “The Service Teaam” Romeo our service advisor goes all the way to ensure we receive the the very best service,

I've been a long time customer with Lexus Services department and I've always had excellent experiences having my vehicle serviced. Every time the service is quick, efficient and welcoming, looking forward to see you guys again.

London Lexus is pleasantly cost competitive, I purchased 4 summer tires for the same sale price at COSTCO. The headlight on my wife’s car was replaced over a year go by a body shop. It stared to get humidity inside the light. It’s not cheap to replace it and it wasn’t under any warranty. I called the manager and after a review of what happened he agreed to replace it for just the cost of the labour. I felt this was above and beyond the top customer care.

The reminder for the required lube & filter maintenance for my 2014 GS - F-Sport appeared on my in-car nav display and on the windshield sticker. My Service Advisor, ROMEO NISSAN quickly booked me in and I mentioned that the rear bumper cover had acquired a large black scuff mark (from parking lot damage), that I had been unable to remove. My GS was returned to me an hour later, serviced, washed & wiped and the scuff mark had been 99% removed...and without charge. Romeo Nissan is great representative for this dealership and is a true car guy who loves exceptional cars and understands car guys and has been a great help to me in adjusting my GS to my particular preferences (e.g. disarming/reprogramming Lexus factory-default settings, etc.).

On Friday I discovered a screw in my tire , Because I would need new tires soon I called the service desk and inquired about price and availability of 4 new tires , Your service dept. informed me that I also needed an alignment and they could do it Sat. afternoon. I appreciated the quick service as I expected that I would have to wait till after the week end.

This was a Scheduled Service Maintenance 2. It was booked 1 week in advance for the date anf time I preferred. Work was performed in the estimated time and at the price quoted.

Service Dept has always treated me well and gone above and beyond. I would buy another lexus vexhile in a heartbeat. Thank you always for being so kind.

Booked appointment for service, oil change and alignment check. The work was done and Karen also pointed out that my front tires were approaching minimum and showed me the measurements, so, as I was there and they had stock they were replaced as well. I knew the rear tires were alright as I had replaced when sidewalls blew out a couple of months ago.

One year after purchasing my 3rd Lexus RX (used 2015 RX350), the multi-function display failed at 92K KM and exactly on the last day of the 4 year warranty period. This is a very, very expensive repair. Meeting with the service manager Adam McCallum, he agreed to look into what he could do to address the issue and cost. A week later, Romeo Nissan, my service advisor contacted me to inform me they had arranged to have this unit replacement at a much reduced cost. I have been a client of Lexus of London for 16 years and have always felt as if I was a special client. I am also delighted at the professionalism of their staff. My experience with this latest issue is confirmation of that impression.