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Lexus of London - Service Centre

4.9

480 Lifetime Service Reviews

1065 Wharncliffe Rd S, London, Ontario N6L 1J9

481 Reviews of Lexus of London - Service Centre

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October 18, 2019

"Best service anywhere"

- Garyrut

Returned to have 1600kms service on my Lexus RX350. Arrived 15 minutes early and was able to drive directly into service bay and servicing began immediately. Romeo was my service advisor and was fantastic. He looked after all my requests and was very knowledgeable and respectful.

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Yes
Employees Worked With
October 15, 2019

"Servicing my vehicle"

- Ed

Service and customer care is truly second to none. Customer always comes first and no concern is to small. The level of service I receive is one of the main reasons I will buy another Lexus.

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Yes
Employees Worked With
October 15, 2019

"Service "

- Margaret

As always, we are promptly greeted and given the details and cost of service work that is to be done, and offered a loaner vehicle for our convenience

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Yes
Employees Worked With
October 12, 2019

"Best Lexus dealership in Canada"

- Elie

I used to live in London. I bought my dream car from this dealership in 2014 when they offered me a great deal. Even in my hometown of Ottawa, the two Lexus dealerships could not match the deal I was getting. When it came time to purchase, I got the protection package for the car. I moved back to Ottawa 3 years ago. 5 years later, there was a small spot of rust growing on the car. The dealerships in Ottawa would not stand by the protection package I purchased in London, so I called the dealership in London, and they made it all happen. My car was repaired in 2 days, like new, and had a loaner car. They were even accommodating to provide a slightly larger car for my 7 month old in the baby car seat in the back. The long drive there and back was worth it and it was all seamless. I have always dealt with Romeo Nissan and have always been treated with respect, and felt like I was given special attention, when in reality, it’s the service he gives everyone. Chris Pinelli runs an amazing operation, thorough and to the point. The dealership has really good Google reviews and is rated the best dealership in Canada. I am not surprised. If I am to buy another Lexus, I would buy from them without hesitation, and not even bother shopping around. If I were a little closer, I would make the trek for regular service with Lexus of London. Chris and Romeo, keep up te great work!

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Yes
Employees Worked With
October 12, 2019

"Always great to see Romeo"

- fali

Always great to have Romeo service you. Not only does he brighten up your day, he goes above and beyond with your vehicle as if it were his own.

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Yes
Employees Worked With
October 10, 2019

"Reliable excellent Service"

- Nancy

Many thanks to Lexus you do it again and again .... brought my ES Hybrid in for service and snows..always feel so good getting back in my clean car after knowing what was done and any potential questions I had are all answered... Great team work... at the Service Department. Shelby Romeo Adam and Alan amazing so grateful to be looked after so well. Nancy Weber Bates

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Yes
October 08, 2019

"Excellent Service"

- Olejnik

Every time we deal there the service is excellent. As I always say, the salesman sells me the first car, the service sells me the next ones. Since our first Lexus purchased we have continued to purchase Lexus vehicles only.

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Yes
Employees Worked With
October 02, 2019

"Superlatively attentive"

- Gord

If you want to feel that YOU MATTER & that you alone are important, then Lexus of London is a MUST business to visit. Their standards of performance are indeed superlative.

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Yes
Employees Worked With
September 26, 2019

"Amazing Customer Service "

- Andrea Callahan

I had my Vehicle detailed at Lexus of London. My car was in perfect condition when I picked it up; by far the best detail I have ever had. World class Customer Service from Romeo and the Service Department.

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Yes
Employees Worked With
September 24, 2019

"Tire "Emergency""

- Marxrevue

Tire Pressure warning light appeared Mon AM. Arrived at Service Mon afternoon no appointment. Romeo diagnosed problem, took car right away. Fixed by 4 PM

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Yes
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