"Best service anywhere"
Returned to have 1600kms service on my Lexus RX350. Arrived 15 minutes early and was able to drive directly into service bay and servicing began immediately. Romeo was my service advisor and was fantastic. He looked after all my requests and was very knowledgeable and respectful.
"Best Lexus dealership in Canada"
I used to live in London. I bought my dream car from this dealership in 2014 when they offered me a great deal. Even in my hometown of Ottawa, the two Lexus dealerships could not match the deal I was getting. When it came time to purchase, I got the protection package for the car. I moved back to Ottawa 3 years ago. 5 years later, there was a small spot of rust growing on the car. The dealerships in Ottawa would not stand by the protection package I purchased in London, so I called the dealership in London, and they made it all happen. My car was repaired in 2 days, like new, and had a loaner car. They were even accommodating to provide a slightly larger car for my 7 month old in the baby car seat in the back. The long drive there and back was worth it and it was all seamless. I have always dealt with Romeo Nissan and have always been treated with respect, and felt like I was given special attention, when in reality, it’s the service he gives everyone. Chris Pinelli runs an amazing operation, thorough and to the point. The dealership has really good Google reviews and is rated the best dealership in Canada. I am not surprised. If I am to buy another Lexus, I would buy from them without hesitation, and not even bother shopping around. If I were a little closer, I would make the trek for regular service with Lexus of London. Chris and Romeo, keep up te great work!
"Always great to see Romeo"
Always great to have Romeo service you. Not only does he brighten up your day, he goes above and beyond with your vehicle as if it were his own.
"Reliable excellent Service"
Many thanks to Lexus you do it again and again .... brought my ES Hybrid in for service and snows..always feel so good getting back in my clean car after knowing what was done and any potential questions I had are all answered... Great team work... at the Service Department.
Adam and Alan amazing so grateful to be looked after so well.
Nancy Weber Bates
Very friendly service staff who looks after the details. Provides detailed outlines of costs prior to work. Alan Calvert is always very professional and helpful
Every time we deal there the service is excellent. As I always say, the salesman sells me the first car, the service sells me the next ones. Since our first Lexus purchased we have continued to purchase Lexus vehicles only.
If you want to feel that YOU MATTER & that you alone are important, then Lexus of London is a MUST business to visit. Their standards of performance are indeed superlative.
"Great Lexus experience"
We had a very pleasant experience. This is the first Lexus for us. We are very happy with all aspects of the dealership that we have dealt with so far. The staff were very knowledgeable and answered all our questions to our satisfaction.
"Outstanding service by service dept. and Tom Hiscott"
There were three important features which were and are important to our decision to buy the new 2020 RX350 from Lexus of London.
- Importantly I have a 2009 Lexus 450 hybrid which I purchased from them before I moved out west. When I returned in 2011 I have received extra-ordinary service from them. Their service staff are 10 out of 10. Romeo Nissan who heads up this area is quite frankly STELLAR.
- Tom Hiscott who sold this 2020 RX350 is superb and helped us in our decision. He is excellent in every way. He accommodated us even we had some difficult scheduling to work out. Tom is extremely personable and simply outstanding.
- We were also assisted by Jordon who oriented us to the technology and superb features of the vehicle even though we were short on time. And she is both very competent with very strong, personable and caring way of assisting us. She too is very very good at what she does.
Lexus of London should be very proud on how well their customer’s are treated. I have called the General Manager and extolled praise on his staff.
"Amazing Customer Service "
- Andrea Callahan
I had my Vehicle detailed at Lexus of London. My car was in perfect condition when I picked it up; by far the best detail I have ever had. World class Customer Service from Romeo and the Service Department.