"Easiest and most pleasant vehicle purchase ever"
- John W
We had done our research prior to going to dealership so we knew what we wanted. None the less, there is anxiety with such a large purchase.
Immediately upon entering the Lexus dealership (first time there), we felt comfortable due to the atmosphere and greeting received. We sat with Sue Vincent from Sales and were further put at ease by her pleasant manner and straight forward and clear communication on the vehicle itself, warranty, and answers to the many questions any purchaser has.
Test drive, a few follow up questions, a bit of think and compare time and we bought that day to take advantage of winter tire promotion while still in effect.
Two weeks post sale there was an issue with one of the existing tires on the vehicle to which Lexus addressed the issue - over the phone and within minutes - to our complete satisfaction.
Best vehicle purchase experience ever and we would definitely go to Lexus of London again - not to mention the vehicle is wonderful.
"Only facts no bull!"
Very nice presentation. Everyone is friendly. Everyone is down to earth. will definitely be back. Not able to chance the list price at all. Generally a good experience.
"This is my family’s second time purchasing from Lexus of..."
This is my family’s second time purchasing from Lexus of London and Rick Watson. They are very professional and courteous and can tailor a deal to anyone’s budget/preferences. We were able to get a good deal on a RX 350 and IS 300 and it’s all Rick’s good work that got it done. 100% recommend Lexus if London and we’ll be back this summer to purchase another car.
"Excellent all around"
Rick was professional, friendly and patient. Would definitely recommend to anyone. All the team at Lexus of London were pleasant to deal with and very helpful. I'll be back for sure....
"Exceptional Service, Very Gracious Managers and Staff"
Lauren was very helpful and accommodating--and very responsive. Thoroughly explained to us the details of our purchase (vehicle, warranty, financing, add-ons)--and was very warm and gracious all throughout. She was kind enough to promptly accommodate our inquiries, big and small (in person and by email)--and did all she could to help. Even gave us a personalised thank you note on behalf of the dealership, when we got our car.
Jack, Allen, and Rick were also very kind, as we came to the dealership quite late on a late snowy Saturday afternoon; they accommodated us even beyond the dealership hours. I was also able to get a great referral from Jack for our car insurance.
Nathan briefed on us on our vehicle the day we picked it up--and was also very friendly all throughout. Same with Stefanie, one of the managers, who came by to greet and thank us for our business.
Lastly, Romeo from Parts was likewise very helpful in assisting us with our vehicle.
All in all, their service and assistance went above and beyond! Would highly recommend this dealership.
- Reinhard and Charmaine Uy
"Excellent service for over 35 years "
Working with Kevin and Sylvia was excellent. We have been leasing from Toyota-town for over 35 years. The service, the vehicles have always been the best for us. They have been professional, kind, working for us to have the best vehicle we would require at the time, the service department has also been excellent. We will continue to only lease/purchase our vehicles from Toyota-town/Lexus. We recommend to all our family how we get the best service from Toyota-town/Lexus. Keep us the great work Kevin and Sylvia.
"I always feel welcome at Lexus of London, nice clean..."
I always feel welcome at Lexus of London, nice clean dealership, friendly staff right from Management to Sales to Service and Concierge. I feel comfortable there.
"Outstanding Service and Customer care"
The team at Lexus of London has always demonstrated outstanding customer care and service since my first vehicle purchase/lease with them several years ago. I just received my latest vehicle on December 4th.
Chris and Lauren assisted me every step of the way, handling all of the details and delivering a first class product. I had a brief chat with Stephanie who demonstrates so much enthusiasm and passion for the brand and the people with whom she works.
But the highlight of my experience was Nathan Butcher. Nathan greeted me when I entered the showroom with a big smile and warm welcome. He did a comprehensive review of the car's features. His knowledge of the product, his professionalism and his humour were refreshing. You couldn't have a better "first point of contact" than Nathan.
Keep up the good work, team!
"Pickup of my 2020 Lexus NX300"
The care and service that I received at this dealership was amazing. I was greeted with a warm smile and handshake as I walked in. Lauren quickly looked after the paperwork and only took a few minutes. The service team was great in installing my winter tires. Nathan walked me through the new features and ensured that I was ready to go before I left the dealership. Overall I had a great experience! This is my second Lexus purchased from this dealership and the overall experience was a good one! I would definitely recommend Lexus of London to all my family and friends!
"Lexus of London Team"
The folks we met at Lexus of London were all very personable and friendly. They made our transaction very smooth and we couldn't be more happy with our new car.