Chris Pinelli

This is the second Lexus we've bought from Lexus of London. I've had 4 BMW's a Volvo and Mazda and the Lexus is by far the very best - for quality, dependability and especially the after sale service - second to none. This last car RX 350 saved our lives - without gong into details the car came to a dead stop automatically preventing me from rear-ending anther car doing 80KM /hour. Again 'Simply the "BEST" Evan Collins - London Ontario

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I am very happy with the service I received from everyone at this dealership. The staff are friendly and responsive, and go the extra mile to ensure customers are happy.

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I recently bought a used 2015 Lexus NX 200t at this dealership and had a great experience with sale, part and service departments. They made my Lexus looks and runs like new. I had a chance to deal with quite a few people before and after I picked up my Lexus. Chris Pinelli, Kevin Gittens, Allan Calvert (Best Brand Ambassador), Adam Mann (Best Service Master), Romeo Nissan (Best Service Advisor), Lauren Rossini (Best Financial Manager), Andy Ziegler and Carly Vandermolen are great people to work with and very helpful to me before, during and after the deal. Thank you Lexus of London!

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Just a short note to say that my experience purchasing an automobile from London Lexus was excellent. Very knowledgeable and helpful staff. Great experience. Thanks Lance

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I have been purchasing Lexus since 1998. From day one I was impressed as to the relationship with the service people. I purchased a 2000 GM van and in about two years took it in for oil change. They asked if they should check the tires and catalytic converter . I assumed warranty coverage. Oil change almost $600. My family have only purchased Lexus since. (8). There are lots of good cars out there. THE ONLY REASON THAT I BUY LEXUS IS THE SERVICE DEPARTMENT !! MANAGEMENT OF COURSE IS GREAT AS WELL !!

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I have been a client at Lexus’s of London for over 15 years and continue coming back because of the competitive pricing and the exceptional customer service. Kevin Gittens was my sales representative and he was very, courteous, personable, professional, knowledgeable, excellent at his job and just an absolute pleasure to deal with. Kevin always took the time to explain everything and went out of his way to simplify the stressful process of obtaining my new vehicle. The general manager Chris Pinelli and the brand ambassador Allan Calvert took time out of their busy and hectic schedule to personally come by Kevin’s office to insure that I am satisfied and to accommodate any requests I may have. I am always impressed with the attention to detail, extremely reasonable price, and the exceptional level of customer service provided by Lexus of London every time I attend. I would most certainly without a doubt recommend Lexus of London to family, friends and anyone that is in the market for a competitively priced and reliable vehicle.

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Very satisfying and great experience at Lexus of London so far. Sue Vincent has been a great salesperson, very helpful and understanding with a personal touch. Lauren Rossini was great to work with, few other people I met with were very cordial and helpful. A believed-to-be-minor vehicle ongoing issue is being very aptly handled very well by Chris Pinelli, who has been wonderful to deal with offering prompt help. Looking forward to a long relation and thankful for the experience.

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Absolutely awesome dealership. Allen zhang is one of the best salesmen we have ever met. Knowledgeable and low pressure. If you are looking for a Lexus this is the place to go and don’t forget to ask for Allen zhang. You won’t regret it!

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I always feel welcome at Lexus of London, nice clean dealership, friendly staff right from Management to Sales to Service and Concierge. I feel comfortable there.

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The team at Lexus of London has always demonstrated outstanding customer care and service since my first vehicle purchase/lease with them several years ago. I just received my latest vehicle on December 4th. Chris and Lauren assisted me every step of the way, handling all of the details and delivering a first class product. I had a brief chat with Stephanie who demonstrates so much enthusiasm and passion for the brand and the people with whom she works. But the highlight of my experience was Nathan Butcher. Nathan greeted me when I entered the showroom with a big smile and warm welcome. He did a comprehensive review of the car's features. His knowledge of the product, his professionalism and his humour were refreshing. You couldn't have a better "first point of contact" than Nathan. Keep up the good work, team!

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