Christopher Ouellette

From the moment you enter, you feel welcome at the dealership; from the concierges to the sales staff. Everyone was friendly. The only glitch was with the finance department: there was poor communica dealership; from the concierges to the sales staff. Everyone was friendly. The only glitch was with the finance department: there was poor communication. I was told that the VIN would be supplied well before the vehicle arrived, but that wasn't the case. It left me scrambling to get all of the paperwork in place at the last moment, and in a compressed time frame. At the same time, I felt pressure from said department to come in immediately to take delivery, possibly because they wanted to make month end quotas. More

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I recently had a wonderful experience purchasing my new vehicle. Thank you to Lisa for your exceptional service from start to finish. Thank you to Adam as well for his time and patience walking me throug vehicle. Thank you to Lisa for your exceptional service from start to finish. Thank you to Adam as well for his time and patience walking me through the operation of my new vehicle. I would recommend using the Lexus of London Team to anyone looking to purchase a new Lexus. More

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Lisa at Lexus of London was absolutely amazing to work with. From start to finish, she was excellent with communication, very transparent, and always made sure I knew exactly what was happening throughout with. From start to finish, she was excellent with communication, very transparent, and always made sure I knew exactly what was happening throughout the process. She was friendly, professional, and incredibly easy to work with. Chris from Financial Services was also fantastic. He made the financing process simple, clear, and stress-free, and was a pleasure to deal with. Adam, the Delivery Specialist, was amazing as well. He took the time to walk us through everything and made the delivery experience smooth and enjoyable. The entire team made the experience a breeze from beginning to end. I would highly recommend Lisa, Chris, Adam, and the team at Lexus of London. Thank you for such a great experience! More

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Buying a new car is a BIG deal for me as I grew up in the car business and have always bought new from my parents. Four minivans … top of the line as dad always said it is only pennies a day to have those co car business and have always bought new from my parents. Four minivans … top of the line as dad always said it is only pennies a day to have those cool options! Since they are gone along with their Chrysler dealership in a small Bruce County town I was left with the awesome task of sourcing ‘new wheels’ with the help of my grown kids. Their research and recommendations took me to Lexus London which proved to be just the place I needed to land. I was thrilled to work with Lisa Ali ! A female selling cars! YES! I could totally identify with her and was so impressed with her knowledge, her friendly professionalism and excellent advice. We found my dream car with the features I wanted, the colour and the interior and landed on the price tag! All with some fun chatter about my prior experiences as a woman trying to buy a car! Lisa confidently lead me through the payment options which shifted my thinking from a cash deal to leasing. What was most impressive was the fact that we could talk cars, talk finance, talk options and my opinion mattered and my knowledge of the car business was acknowledged and celebrated! Lisa was just the person I needed! Lisa was on hand to present my keys after my time with Chris Ouellette, another stellar person who made me feel like a valued customer just like Lisa did. I am loving my LEXI…so far she has impressed me, just like the staff who encouraged anxious me to get in and drive her. Lisa said, ‘Deb, your new car has four wheels and a steering wheel like your old one. Just get in and drive her’! “ I did and I haven’t looked back! Well done Lexus London, Lisa, Chris and Brenden who patiently explained the many awesome operating features. I am still playing and learning… and treating Lexi like gold! More

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Rick Watson provided us with excellent, prompt, and cordial service! Christopher Ouellette was professional, kind, and efficient. We were extremely pleased from our intital correspondence to finalizing cordial service! Christopher Ouellette was professional, kind, and efficient. We were extremely pleased from our intital correspondence to finalizing our purchase, and pick-up of our vehicle. All aspects of the deal went smoothly. We couldn't have been more satisfied with the dealership and highly recommend Lexus of London. Adam Frankel, our delivery specialist, greeted us warmly with great enthusiasm and professionalism. He kindly and thoroughly explained technical aspects of the car - no question was too big or small. His energy and genuine excitement for us matched how we felt. He was fantastic and couldn't have done a better job. We have never experienced such a patient run through of a vehicle. The dealership was very clean. Everything was perfect. More

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Lets just start with the fact this is my 2nd Lexus with Rick, and the 7th purchased/leased by my family from Lexus of London. Everyone is always very professional, attentive, and fair. The level of pro Rick, and the 7th purchased/leased by my family from Lexus of London. Everyone is always very professional, attentive, and fair. The level of professionalism at the dealership is a rarity for any industry these days - that is prime reason for our continued loyalty to Rick, Romeo and the team at Lexus of London. The other reason is that the RX is built right here in Ontario, and are the most reliable automobiles my family has ever owned. We have had many competing German makes and models, and non hold a candle to Lexus build quality. This isn't a small purchase, this is a purchase where you are relying on a machine to take your family safely, and consistently, from point A to point B, and not have to worry about lights shorting out, windows or doors not locking, or a engine light randomly turning out. Have your Lexus serviced at it's regular intervals, at the Dealership, and it will last you a very long time. More

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Meeting with Rick we outlined what we wanted in a new hybrid vehicle. He patiently and thoroughly detailed the options and how their purpose in the different trim levels for the NX350H. This helped us to hybrid vehicle. He patiently and thoroughly detailed the options and how their purpose in the different trim levels for the NX350H. This helped us to make an well informed purchase. Further we with his assistance we reviewed a number of financing options and were able to get one which best worked for us. More

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Friendly staff who are willing to help you select a right product for your need. product for your need. More

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Lexus of London is a a very top notch dealership. All employees are very helpful and friendly. My sales representative Lisa Ali was amazing very helpful and willing to answer any questions I had. De All employees are very helpful and friendly. My sales representative Lisa Ali was amazing very helpful and willing to answer any questions I had. Definitely a 10/10 More

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Lisa Ali was our sales advisor, she was very helpful. Had several dealership visits to review models and test drives. Lisa was professional, always available including email queries. Lisa was patient, Had several dealership visits to review models and test drives. Lisa was professional, always available including email queries. Lisa was patient, ensured I had access to several demos to review. Was accommodating and assisted with final purchase processing. First time Lexus experience and Lisa made it easy. Appreciate the assistance from Lisa. More

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