Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
3,577 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,577 reviews
April 15, 2024
My husband and I have dealt with many car dealerships over the years and our experience with Lexus of London was exceptional. The quality of their product was evident from the moment you sat in the drive over the years and our experience with Lexus of London was exceptional. The quality of their product was evident from the moment you sat in the drivers seat. But the icing on the cake was our Product Advisor, Lisa Ali. Lisa was exceptional every step of the way during our experience. She was patient, kind, listened to what we were looking for and had a warm personality, never making us feel pressured. We highly recommend if you are looking for a new vehicle to reach out to Lisa. She went above & beyond. More
by Nancy G
Helpful April 15, 2024
Rick is as they say “good people” I liked his excellent customer service and professionalism. Car shopping should be so easy, thank you Rick! customer service and professionalism. Car shopping should be so easy, thank you Rick! More
by Kathleen
Employees Worked With
April 12, 2024
Lexus of London has a very professional sales and service team. This dealership go above and beyond to give you a great experience! team. This dealership go above and beyond to give you a great experience! More
by Teresa
April 12, 2024
Heather was excellent and very enthusiastic. Service was prompt and efficient. Night and day improvement from my initial visit. Service was prompt and efficient. Night and day improvement from my initial visit. More
by robert.teasell
Employees Worked With
April 11, 2024
Our Sale Specialist (Sue Vincent) was very helpful with our decision making and stressed that we take our time and be sure to choose the appropriate vehicle for our needs Sue is a true professional and a p our decision making and stressed that we take our time and be sure to choose the appropriate vehicle for our needs Sue is a true professional and a pleasure to do business with. More
by k.a.gardiner56
Employees Worked With
April 10, 2024
Rick was knowledgeable and helpful in buying our first Lexus. His business accumen while ensuring that we found the best deal was epic. I’d highly recommend you go see him Lexus. His business accumen while ensuring that we found the best deal was epic. I’d highly recommend you go see him More
by Usman
Employees Worked With
April 09, 2024
Larry is professional sales man. He gave me a lot of good advice and I have bought a car that I expected. He gave me a lot of good advice and I have bought a car that I expected. More
by Ben
Employees Worked With
