Tony Graham Lexus
Ottawa, ON
59 Reviews of Tony Graham Lexus
During the worst part of our covid-19 pandemic, my wife and I went shopping hoping to buy a new Lexus. We had barely entered the dealership (Tony Graham Lexus: 299 W Hunt Club Road) when a salesman walked and I went shopping hoping to buy a new Lexus. We had barely entered the dealership (Tony Graham Lexus: 299 W Hunt Club Road) when a salesman walked over to us. There was no friendly greeting or welcome from this salesman, he went straight to business sizing us up like we were walking wallets. This salesman wouldn't help us right away. After a moment of his silly small talk (gibberish), he asked me where I had parked my car and its exact location. I actually started to think this salesman was seriously mentally ill, because at first, he was totally incoherent. Initially, I didn’t say where my car was parked, but it readily became apparent he wasn’t going to discuss selling a new vehicle until I did. This salesman said to me, “I need to know where your car is parked. Some people park in spots where they shouldn’t.” Upon telling him where my car is located the salesman ran outside, found my car and recorded the license plate number on a piece of paper. When this salesman came back into the dealership, he didn’t believe it was my (expensive) car parked in front of the building. Standing about thirty feet away, the salesman demanded to know my license plate number. After looking at his pad he very quietly said, “I know you have money. I can help you.” Next much louder the salesman instantly said, “I can help you.” I’m sure the salesman didn’t realize that I have good hearing and can lip read very well. I totally heard what he was thinking, but possibly didn’t intend to say out loud. Next, the salesman demands that I show him my drivers license or he won’t help me out. The salesman said, “I have to know who I’m talking to.” While I did state my full name, that apparently wasn’t good enough for this evil salesman. First, he checks my car to see if I “have money”. Now he wants my name and address to ‘Google Street View’ my house to get an idea of how much money I may have. Next, the salesman asks, “Is this your current address? Do you rent or own the house?” Also, once the salesman has my name, he can make detailed notes for future sales tactics and pitches if I come back later to buy a vehicle. Trying to move forward I told the salesman, “I’m interested in buying a (new) Lexus.” The salesman started asking me all kinds of crazy questions, such as: “How are you going to pay for the vehicle? We can finance the car. Who is the car for? Why didn’t I buy my previous car at his dealership?” I told the salesman, “I’m looking for a second vehicle.” He said, “You have to trade-in your car.” I said, “I’m keeping my car.” The salesman replied, “I can’t sell you a car unless you trade-in your car. I don’t know what you’re going to do with the Lexus.” (Some people may not know, but during our covid-19 pandemic many dealers refused to sell vehicles to customers unless they were financed and/or had a trade-in vehicle. This is because, during the pandemic due to supply chain shortages of new vehicles, some people were buying new cars and selling them on-line for thousands of dollars over their retail prices.) At this point the conversation was going nowhere fast, so my wife and I hurriedly left the dealership. Maybe this salesman thought that I wasn't swift enough to pick-up on his disgusting conversation (lies, manipulation, rudeness) and behaviour. My wife and I left the dealership without buying anything or even looking at any vehicles, due to what happened to us. Since this is how they treated potential customers, we won't be going back there again, ever. I would have given 0 stars, but the lowest rating possible is 1 star when leaving a review. More
The service was on time and completed on schedule. The staff was polite and completed the file promptly.. Service on the vehicle was excellent. That’s why we go to Tony Graham Lexus. staff was polite and completed the file promptly.. Service on the vehicle was excellent. That’s why we go to Tony Graham Lexus. More
Great Service. Organized friendly but business like. It all went off without a hitch. Staff was focused with a high level of attention to detail. Great work in running through all the changes in this new v all went off without a hitch. Staff was focused with a high level of attention to detail. Great work in running through all the changes in this new vehicle. More
We have been a client of Tony Graham Lexus for more than 10 years and have always received excellent service from all, our great salesman Thanh Trinh, the persons responsible for the paperwork, the service 10 years and have always received excellent service from all, our great salesman Thanh Trinh, the persons responsible for the paperwork, the service department, etc. We love our 2020 Lexus RX 350. Nice improvements in regard to some features. For example, it is so easy and fast now to program destinations in the GPS. Love the touch screen. More
Sale service was very professional and patient.The Sale service was very professional and patient. The service was planed very well, customers didn't feel being pushed. Eventually,the prices are comp Sale service was very professional and patient. The service was planed very well, customers didn't feel being pushed. Eventually,the prices are competitive for luxury vehicle. More
Polite, courteous, patient staff throughout the dealership. Prompt replies to calls & emails. Relaxed & very professional! Our purchase decision was based on dealership & after sales service. Thank dealership. Prompt replies to calls & emails. Relaxed & very professional! Our purchase decision was based on dealership & after sales service. Thank you Tan & James! More
2020 Lexus NX300 This is my second lease with Tony Graham Lexus. Past years, I have leased quite a few vehicles with Tony Graham Toyota but decided to upgrade to Lexus This is my second lease with Tony Graham Lexus. Past years, I have leased quite a few vehicles with Tony Graham Toyota but decided to upgrade to Lexus. My experience with my 2016 Lexus was exceptional. Nothing went wrong for the four years. I did do the required maintence and on every occasion the staff was very courteous and pleasant!!! A courteous car was always offered while having maintence. The vehicle was always washed before picking it up. I enjoyed my vehicle so much, I'm leasing a new NX vehicle, same coulour etc. except there are more features available now. They just keep making it easier to drive. I was 100% satisfied with my 2016 and now enjoying my 2020. More
A great experience over a ten year period! During the ten years that we have driven a Lexus car we have truly appreciated the staff and service at Tony Graham.You always get a prompt answer by During the ten years that we have driven a Lexus car we have truly appreciated the staff and service at Tony Graham.You always get a prompt answer by a person when you phone but they also will text you when required service is pending.It a great pleasure to deal with sch a friendly,efficient and competent staff.That is rarely the case at a garage or car dealership!The staff have given us good advice on several occasions over the years.We recently purchased a new SE 350 Lexus and greatly appreciated the patience and understanding of our needs while offering advice without pressure. The Lexus car served us well for ten years ,it was quiet,comfortable and only required the regular service in the manual.We frequently had positive comments about their ride from passengers and we truly hated to part with it.We would readily recommend Tony Graham Luxury Automobiles Ltd. for both purchase and service. More