Michele Cormier was recommended to me as the sales specialist and we enjoyed every bit of the experience of buying a new car with her. Accommodating, considerate, reasonable, and truly caring, Michele stepped over and beyond while negotiating the price and facilitating the transfer. Once the sale was completed, Michele continued with the care for us, spent time with us examining all the advanced electronics, helped us configure some of the most important vehicle customizations, such as bluetooth connectivity and navigation system config, and gave us numerous pointers on how to use and maintain this vehicle. A follow up call on 'how the vehicle is doing' week after the sale was really great and encouraging too. We felt in good hands with Michele at Lexus and will definitely highly recommend her, as well as Ken Shaw Lexus sales department.