Raymond Kan

Great advice from Raymond Kan and Yolano Whittier at every point of discussion recently -- and every time we have been to Ken Shaw Lexus. They are the best! every point of discussion recently -- and every time we have been to Ken Shaw Lexus. They are the best! More

Helpful 0

Report | Print

Just had the worst experience, at any dealership, while dealing with Christopher Aloisi, Sales Manager at Ken Shaw Lexus. Who is just a recent addition to this dealership. Contacted him to ask when we can dealing with Christopher Aloisi, Sales Manager at Ken Shaw Lexus. Who is just a recent addition to this dealership. Contacted him to ask when we can expect to receive our second smart key for our NX350h which we took delivery of back on November 22, 2022. He was rude, arrogant and didn’t in the least care about our concern. I told him the Lexus Corporate office told me to contact the Sales Manager at the dealership where we purchased the vehicle and express this concern. Mr. Aloisi informed me the person who told me to contact him didn’t know their job. And he didn’t hold back to inform me how good he was at his job. In the end he was absolutely NO help at all. Totally useless, When I pressed the issue about the smart key he hung up on me. REALLY!!! A so called Sales Manager hangs up on a customer?????? How rude and ignorant for someone in that position. If Ken Shaw Lexus allows this kind of behaviour and treatment to customers, to exist in their dealership, they may soon lose customers. And justifiably so. I would not recommend this dealership as long as Mr. Aloisi is employed. If he couldn’t be bothered with our concern what will he care about others. More

Helpful 2

Report | Print

Mr Raymond Kan is by far the best sales person I have ever dealt with. He made my first experience of buying a new car as comfortable, informative and convenient as I could imagine. He made sure I was sa ever dealt with. He made my first experience of buying a new car as comfortable, informative and convenient as I could imagine. He made sure I was satisfied in every way possible and he gave me the deal of a lifetime. I can honestly say I am happy with my purchase experience and up until this day he still continues to ask for my feedback and to see if all is well. Thank you Mr Kan and the Lexus family. The services are outstanding, I went to get my car serviced and I was offered breakfast, drinks and snacks while I waited. I think this will be a lifetime relationship. More

Helpful 0

Report | Print

Superb experience! Mr. Raymond Kan is a wonderful man and a great professional, he went extra miles to make us totally happy with our purchase. Ken Shaw dealership is to Mr. Raymond Kan is a wonderful man and a great professional, he went extra miles to make us totally happy with our purchase. Ken Shaw dealership is top notch, very welcoming service and high tech environment. Quite outstanding, compared to other Lexus dealerships. We will definitely be back here for our next car! More

Helpful 0

Report | Print

Best dealership experience! Thanks very much to Raymond Kan for pre-ordering and having my new car delivered in the timeframe I wanted. I am very grateful for the time he spent o Thanks very much to Raymond Kan for pre-ordering and having my new car delivered in the timeframe I wanted. I am very grateful for the time he spent on ordering the vehicle, helping me select the options, working on the financial aspects and ensuring that it's ready in a timely manner for pickup. The entire process was extremely smooth and easy. I really appreciate how efficiently he and the Service dept have looked after all my vehicle service and sale queries over the past 7+ years including my latest purchase. And for being their best professional self and patient with me. I really love my new vehicle. Thank you again Raymond and the Ken Shaw Lexus Service/Sales/Finance teams. More

Helpful 1

Report | Print

We are first timers with Lexus and leasing programs. Raymond Kan was very professional and patient with us! He explained us all the options. Highly recommend! Thank you very much! Raymond Kan was very professional and patient with us! He explained us all the options. Highly recommend! Thank you very much! More

Helpful 0

Report | Print

It has been a pleasant experience working with Raymond Kan I am a real estate broker for over 30 years, and I know what a real professional is like! Every 39 months, I called Ray and told him my requirements, I am a real estate broker for over 30 years, and I know what a real professional is like! Every 39 months, I called Ray and told him my requirements, he would respond within 24 hours with email answering all my queries with his professional suggestions. I trust his judgement and recommendations that I don't even need to test drive and/or hassle with pricing. I just dropped by his office, have a cup of coffee, finalizing the payment schedules and my options, then I can walk away with my new Lexus. My associates always said I got very fair and decent deal from Raymond. I told them I got better than that because I don't need to spend hours "kicking" tires and arguing with other car salesman, My time will be better used serving my clients and earning more commissions. Thanks Ray. See you in another 39 months Bill Tse Real Estate Broker More

Helpful 1

Report | Print

Great experience from start to finish!!!! I’ve been a customer of Ken Shaw Lexus for 5 years and just bought my second car. My experience with my dedicated product advisor "Raymond Kan" has I’ve been a customer of Ken Shaw Lexus for 5 years and just bought my second car. My experience with my dedicated product advisor "Raymond Kan" has been nothing but the best. More

Helpful 0

Report | Print

The Ken Shaw Lexus Experience. I’ve been a customer of Ken Shaw Lexus for the last 20 years and am on my fourth car. My experience with my dedicated sales rep Raymond Kan to everyon I’ve been a customer of Ken Shaw Lexus for the last 20 years and am on my fourth car. My experience with my dedicated sales rep Raymond Kan to everyone in the service dept and the first rate valet service has always been extremely positive . The professionalism here is unmatched. Keep up the good work everyone! Many thanks, Stuart Sibulash More

Helpful 0

Report | Print

Thank you for the experience Raymond is very honest and happy person. He was a pleasure to deal with. We purchased a used Lexus Rx and he gave us a good deal with excellent custo Raymond is very honest and happy person. He was a pleasure to deal with. We purchased a used Lexus Rx and he gave us a good deal with excellent customer service. More

Helpful 1

Report | Print