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Diana Coote
Diana Coote at Ken Shaw Lexus
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Diana Coote

Collision Centre Office Manager

Ken Shaw Lexus

2336 St Clair Ave W
Toronto, ON M6N 1K8

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3 Reviews
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3 Reviews of Diana Coote

July 18, 2020

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"Mr Raymond Kan is by far the best sales person I have..."

- Josh Williams

Mr Raymond Kan is by far the best sales person I have ever dealt with. He made my first experience of buying a new car as comfortable, informative and convenient as I could imagine. He made sure I was satisfied in every way possible and he gave me the deal of a lifetime. I can honestly say I am happy with my purchase experience and up until this day he still continues to ask for my feedback and to see if all is well. Thank you Mr Kan and the Lexus family. The services are outstanding, I went to get my car serviced and I was offered breakfast, drinks and snacks while I waited. I think this will be a lifetime relationship.

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Yes
Aug 31, 2020

Ken Shaw Lexus responded

Thank you for the review and support. We really appreciate the kind comments about Raymond Kan. - Paul Shaw

February 03, 2019

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"Collision Centre at its best. "

- r w

Brought my Lexus in to the Ken Shaw Lexus Collision Centre for body shop repairs after being damaged by a hit-and-run driver. My insurance company wanted me to bring it to a local body shop near my house but I insisted that I bring it to Ken Shaw Lexus even though it was a 40 minute drive away. I had bought my car there as a pre-owned vehicle about a year ago. John was the first to greet me and immediately took a look at the damage. He assured me that he will take good care of the repairs and would bring it back to OEM-like condition. During the process while my car was in the body shop, we had to deal with issues with the insurance company and I don’t have enough words in this review to show my appreciation and gratitude for John and his team. During the whole process, John was very patient and made sure he kept me updated on the status of the repairs even though I knew the body shop was very busy and that I was not the only customer. Just picked up my ‘new’ Lexus back from the body shop and I am extremely happy with the workmanship and that John did exactly what he promised me he would do on day one. Even on the final pick-up day, their body shop team members stepped up and took care of some last minute fixes that I noticed only because I am a very detailed oriented person. Nothing big but they still fixed it with no questions asked. What I got was a repaired car that I now love even more, but Ken Shaw Lexus gained a customer and ambassador for life. Happy Lexus car owner.

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Yes
Feb 11, 2019

Ken Shaw Lexus responded

Thank you for your review!

November 10, 2018

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"Outstanding Customer Service & Experience"

- Kutseng1961

I was involved in an auto collision on Sep 29 (not at fault). Although my insurance company recommended that I take our Lexus RX 350 to their preferred auto body shop, I insisted on taking to Ken Shaw for repair for full peace of mind and I trusted Ken Shaw will restore my vehicle to pre-accident condition. That was absolutely the right decision made! Paul and Diane from the collision team was very helpful though the process from dealing with insurance to the repair/replace bumper and lights. I was very pleased with the paint/body work done. I noticed a warning light and hood lift issue after picking up the vehicle. I brought my concerns to the Danny Jamal (GM) attention and Danny responded very swiftly and introduced John Bennett to address my concerns. I brought the car back in the dealership the next day and received a complementary rental car. Warning light and hood Issues were fixed on the same day at no costs. That was a true testament of professionalism and excellent customer service. I highly recommend anyone looking for a car, service or body repairs to go to Ken Shaw!

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Yes

Other Employees Tagged: Danny Jamal, John Bennett, Paul Downer

Nov 13, 2018

Ken Shaw Lexus responded

Thank you for your review!

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