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Lawrence Dimitriev
Lawrence Dimitriev at Ken Shaw Lexus
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Lawrence Dimitriev

Collision Centre Appraiser

Ken Shaw Lexus

2336 St Clair Ave W
Toronto, ON M6N 1K8

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1 Review of Lawrence Dimitriev

February 03, 2019

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Employee Rating

"Collision Centre at its best. "

- r w

Brought my Lexus in to the Ken Shaw Lexus Collision Centre for body shop repairs after being damaged by a hit-and-run driver. My insurance company wanted me to bring it to a local body shop near my house but I insisted that I bring it to Ken Shaw Lexus even though it was a 40 minute drive away. I had bought my car there as a pre-owned vehicle about a year ago. John was the first to greet me and immediately took a look at the damage. He assured me that he will take good care of the repairs and would bring it back to OEM-like condition. During the process while my car was in the body shop, we had to deal with issues with the insurance company and I don’t have enough words in this review to show my appreciation and gratitude for John and his team. During the whole process, John was very patient and made sure he kept me updated on the status of the repairs even though I knew the body shop was very busy and that I was not the only customer. Just picked up my ‘new’ Lexus back from the body shop and I am extremely happy with the workmanship and that John did exactly what he promised me he would do on day one. Even on the final pick-up day, their body shop team members stepped up and took care of some last minute fixes that I noticed only because I am a very detailed oriented person. Nothing big but they still fixed it with no questions asked. What I got was a repaired car that I now love even more, but Ken Shaw Lexus gained a customer and ambassador for life. Happy Lexus car owner.

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Yes

Other Employees Tagged: John Bennett, Diana Coote

Feb 11, 2019

Ken Shaw Lexus responded

Thank you for your review!

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