Sandy Humphrys

Fix your cars before selling new ones! Here your lemon 🍋 Before you consider buying from Ken Shaw Lexus, my NX300 F Sport most of the warning lights lit up including check engine f Here your lemon 🍋 Before you consider buying from Ken Shaw Lexus, my NX300 F Sport most of the warning lights lit up including check engine for no reason, the car still under 100,000km. They claim two pistons and other parts need replacing despite regular service and premium gas I have. Luckily it will be fix under warranty. Their customer service beyond ridiculous and it seems nobody in charge. I can’t even get a loaner car. More

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Just had the worst experience, at any dealership, while dealing with Christopher Aloisi, Sales Manager at Ken Shaw Lexus. Who is just a recent addition to this dealership. Contacted him to ask when we can dealing with Christopher Aloisi, Sales Manager at Ken Shaw Lexus. Who is just a recent addition to this dealership. Contacted him to ask when we can expect to receive our second smart key for our NX350h which we took delivery of back on November 22, 2022. He was rude, arrogant and didn’t in the least care about our concern. I told him the Lexus Corporate office told me to contact the Sales Manager at the dealership where we purchased the vehicle and express this concern. Mr. Aloisi informed me the person who told me to contact him didn’t know their job. And he didn’t hold back to inform me how good he was at his job. In the end he was absolutely NO help at all. Totally useless, When I pressed the issue about the smart key he hung up on me. REALLY!!! A so called Sales Manager hangs up on a customer?????? How rude and ignorant for someone in that position. If Ken Shaw Lexus allows this kind of behaviour and treatment to customers, to exist in their dealership, they may soon lose customers. And justifiably so. I would not recommend this dealership as long as Mr. Aloisi is employed. If he couldn’t be bothered with our concern what will he care about others. More

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I recently picked up my third Vehicle from Ken ShawLexus, once again Michele Cormier helped me get into the exact vehicle, keeping in mind my budget. What is really amazing about Michelle is not only her fr once again Michele Cormier helped me get into the exact vehicle, keeping in mind my budget. What is really amazing about Michelle is not only her friendly disposition, but that she listens to what you have to say and takes the time , energy to explain it More

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Best dealership experience! Thanks very much to Raymond Kan for pre-ordering and having my new car delivered in the timeframe I wanted. I am very grateful for the time he spent o Thanks very much to Raymond Kan for pre-ordering and having my new car delivered in the timeframe I wanted. I am very grateful for the time he spent on ordering the vehicle, helping me select the options, working on the financial aspects and ensuring that it's ready in a timely manner for pickup. The entire process was extremely smooth and easy. I really appreciate how efficiently he and the Service dept have looked after all my vehicle service and sale queries over the past 7+ years including my latest purchase. And for being their best professional self and patient with me. I really love my new vehicle. Thank you again Raymond and the Ken Shaw Lexus Service/Sales/Finance teams. More

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The Ken Shaw Lexus Experience. I’ve been a customer of Ken Shaw Lexus for the last 20 years and am on my fourth car. My experience with my dedicated sales rep Raymond Kan to everyon I’ve been a customer of Ken Shaw Lexus for the last 20 years and am on my fourth car. My experience with my dedicated sales rep Raymond Kan to everyone in the service dept and the first rate valet service has always been extremely positive . The professionalism here is unmatched. Keep up the good work everyone! Many thanks, Stuart Sibulash More

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What an experience! I can only recommend Ken Shaw Lexus if you are looking for a beautiful ride. I experienced the best car purchasing experience in my entire life! Denni I can only recommend Ken Shaw Lexus if you are looking for a beautiful ride. I experienced the best car purchasing experience in my entire life! Dennis and Tabish were so customer oriented, knowledgeable and polite! You guys absolutely rock! I'd like to also call out Sandy's leadership and Attillio's help with our window programming question; they immediately turned themselves into solution mode and both my wife and I greatly appreciate your efforts. I am grateful for everything we received from the Ken Shaw team! More

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Very good dealership This is an exceptional dealership with excellent staff both for sales and service. Friendly atmosphere and knowledge people.A great facility.Bought my This is an exceptional dealership with excellent staff both for sales and service. Friendly atmosphere and knowledge people.A great facility.Bought my second Lexus from them in June had purchased my very first Lexus from another dealer which I was not satisfied with. Its worth the drive! More

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Good first impression 8k service done. Even though they were expecting to only complete the standard service, they agreed to additional requests that would be covered unde 8k service done. Even though they were expecting to only complete the standard service, they agreed to additional requests that would be covered under warranty. Reception area spotless. Complimentary breakfast and well stocked lounge was appreciated. Work was done in less time than predicted. Was also nice that the oil level was NOT overfilled as is the case at almost every other dealer I’ve every been too. Honourable mention to the cafeteria cook who went out of way when the cafeteria coffee machine was acting up, he went down to the lounge to get me a coffee with all the trimmings. A great sign of the quality attitude that staff have at this location. More

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First Class Dealership I have never regretted buying / leasing 5 Lexus cars from this dealership over a span of 16 years. From sales to service they are first class. Mark I have never regretted buying / leasing 5 Lexus cars from this dealership over a span of 16 years. From sales to service they are first class. Mark Aquilla was knowledgeable , friendly and had patience for all my questions. Their service team headed by Shameer and his assistant Sandy got me in and out of the service department exactly as promised. More

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Excellent Service This is my 3 Rd Lexus I have purchased . My Sales person Betty Yang is a very professional sales person and has great knowledge to share. I also hav This is my 3 Rd Lexus I have purchased . My Sales person Betty Yang is a very professional sales person and has great knowledge to share. I also have always taken my cars in for service at Ken Shaw ..I am always treated very well and kept informed about the service being done on my vehicle. I sent my Brother to Ken Shaw last year, he also purchased a vehicle. I would recommend this dealer and their staff any time. Gail Jaseliunas More

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