"I recently picked up my third Vehicle from Ken ShawLexus,..."
- Toni T
I recently picked up my third Vehicle from Ken ShawLexus, once again Michele Cormier helped me get into the exact vehicle, keeping in mind my budget. What is really amazing about Michelle is not only her friendly disposition, but that she listens to what you have to say and takes the time , energy to explain it
"Exemplary Premium Customer Service "
Michele Cormier was recommended to me as the sales specialist and we enjoyed every bit of the experience of buying a new car with her. Accommodating, considerate, reasonable, and truly caring, Michele stepped over and beyond while negotiating the price and facilitating the transfer. Once the sale was completed, Michele continued with the care for us, spent time with us examining all the advanced electronics, helped us configure some of the most important vehicle customizations, such as bluetooth connectivity and navigation system config, and gave us numerous pointers on how to use and maintain this vehicle. A follow up call on 'how the vehicle is doing' week after the sale was really great and encouraging too. We felt in good hands with Michele at Lexus and will definitely highly recommend her, as well as Ken Shaw Lexus sales department.
- Cheyne Collins Lex350F
Lexus has a name that pretty much stands for excellence and sells itself....but unless you are greeted and taken care of with the same level of excellence, then all is lost!! At Ken Shaw Lexus, (Michele Cormier) took care of me with such professionalism and tact, making the whole experience worthwhile! I could of went anywhere but after our first interaction I knew I was at the right place!....For Most people, they make 2 major purchases in their lives, a house and a car! You work hard for these purchases, and they should be handled as such... Michelle understands that, and makes the entire process enjoyable and pleasant ! Also please note that Daniel Fung was an absolute pleasure! Not pushy when making suggestions, and listens to your needs and concerns with a wealth of knowledge in his function!I look forward to purchasing here again, and will definitely be sending all my referrals to Ken Shaw Lexus Toyota!! Thank you! I hear the entire team are very knowledgeable, and as inviting. Will see you all at my first service! tc
"Excellent Team, and excellent service. "
I would not rate the team at Ken Shaw any less than 5, because they are an excellent team. This is my third Lexus, and we are totally happy with our Lexus. The team at Ken Shaw Lexus, are incredible. They were very patient, answered all our questions, and made sure we were completely satisfied with our purchase.
The service at Ken Shaw Lexus is great!
""Lexus NX 200t (used)""
This is my second Lexus. Although it is my first buy from this dealership my experience was amazing. Michele was more than helpful doing all she could when it came to explain everything about this used Lexus NX 200t. And even though they missed some of the details which needed to be addressed when I picked the car my questions were answered and hopefully they will be resolved.
Will update after all my concern were addressed.
This is my second vehicle from Ken Shaw and I can't say enough about the staff! I drive from the Niagara area to them for both service and sale even though there is a dealership here in Niagara. Regardless of who you speak with or deal with it is all about the customer experience, from Sandy in service to Frank and Michele in sales it is a great experience. Would highly recommend Ken Shaw for you vehicle purchase.
I had looked for a specific car for almost a year. One call to Ken Shaw through a friend found me the car I wanted in 3 hours. Once the deal was done via email of course, I had my car in a week. The service from signing the documents, to actually receiving the car was outstanding and I credit Ken Shaw, Simon Wong, and in particular Michele Cormier for providing top notch customer treatment.
I will definitely return to purchase my next cars. I highly recommend Lexus as a vehicle too. They are best value for money spent.
Thank you Ken Shaw Lexus
"Lexus for life"
- Alan Kirchner
I have always enjoyed dealing with the staff at Ken Shaw. Specifically, my sales rep and service specialist. This is three cars in a row here and even though it is a long way out of my way, I will continue doing business with these great people.
"Purchasing and serving my Lexus at Ken Shaw Lexus"
Consistently Excellent service at every visit. I live and work in Mississauga but would not consider bringing my car to any other dealership for service. This is the reason for sure they have been in business for so many years!
This was my 3rd new car purchase at Ken Shaw. Had a great experience with Michele and Frank on the purchase of my new '16 IS300. They were incredibly responsive and attentive and made buying enjoyable. All my needs were well met and I look forward to having my service done there as well.