Service Quality - Dave121
This dealership have always done a very thorough and professional job of maintaining my 2007 RX 350 over the last two years and having just bought a 2013 RX 350, I am looking forward to continued great service. They are knowledgeable and offer very good service advise. They even noticed small things like a burnt out running exterior light in the front end. Car is always ready when promised.
Enjoyable - poliphil
We have previously purchased 3 Lexus from this dealer with very satisfactory results. This time we were looking for an used car as a second family vehicle. The salesman took note of our needs and took us on a tour of all that was available . We had many to chose from that fit our requirements. Chris made it easy for us to decide which was best . There wasn't any pressure ,it was a relaxing ,cheerful experience that we both enjoyed. I have always enjoyed the prompt ,efficient service of my other cars and we are sure the same will apply to our new one. Enjoyable!
Outstanding sales and service - NQ
I don't generally write reviews but when it's as remarkable as the service I received from the team at Open Road Lexus, I feel compelled to.
From the attentive and knowledgeable sales staff to the courteous and prompt service department, my customer experience has, and continues to be, outstanding. On top of that, The Valet service is amazing and makes it a pleasure to keep my vehicle in great condition. Five stars.
Worst Experience in dealership ever! - illus81
Sales person was gentle and great service, but people looks management were very rude. Trying to avoid this cheap dealership. I couldn't believe this one was premium luxury brand dealership. Visit other Lexus dealer for better service.
AIR Filter Replacement as tricky Extra Charge - D
Service. I am not coming back ! Every time their estimate is one number but ending with some mandatory extras .. they call you “during the service” and asking you (one example) “if you like AIR FILTER to be replaced”? if you ask them kindly if is possible to clean it with compress air, .. No, they insist to be replaced. On the very end bill much higher than estimated!!, That “Major” service consisted of changing Oil, Oil Filter, and Brake fluid. Everything else is checking, checking, checking . . . Taking huge money for $100 job. I’ll stay away from them.