Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Bought a car from Mikala, she was a pleasure to deal with... - lynn
Bought a car from Mikala, she was a pleasure to deal with for sure. Not pushy at all, went above and beyond to make us happy!
Would also like to mention Robin made everything work. Highly recommend them!
For 10+ years JP Lexus serviced my vehicle and I sang... - randolph cheveldave
For 10+ years JP Lexus serviced my vehicle and I sang their praises. After my last experience, I'm looking elsewhere to have my car taken care of. I was a little disappointed that the 'luxury' touches were missing. I got used to picking up a freshly washed and vacuumed car. I was accustomed to the branded bottle of water, the copy of today's newspaper, and the little "How'd we do," card - not to mention the follow-up phone call regarding customer satisfaction. Most galling was the fact that a (minor) issue was left unresolved. I was told that by the time I arrived to pick-up my car that there would be more information and options for me. At 3:30 pm there was nobody at the service desk and no further information. Reception assured that a service rep would call me to follow-up. A week has gone by and I have heard nothing. Needless to say, the unresolved minor issue is being attended to by a different shop.
It looks to me like there have been some major staff and procedural changes in the service department - not for for the benefit of the customer.
I've leased 2 cars here so far and have had so many... - don't contact me
I've leased 2 cars here so far and have had so many issues. Just recently their in-store car insurance person called me to solicit business. She said my car insurance is up for renewal and will be emailing me a document to sign. First of all, I didn't even purchase car insurance from the dealership, so why was she calling me to tell me to renew my car insurance? So I received the email with the documents, which I did not sign. She called me many times again and I did not pick up because I was planning on renewing my insurance with my existing insurer. And then when I went to ICBC to renew my license, they said someone did it for me already. So I called the woman from Lexus and she had the audacity to tell me she mailed out the decal and license plate to me already and told me to check my mailbox. One, I did not sign any documents and I did not pick up her phone calls. Two, who on earth mails out decals and license plates???? So now I have to pay $18 to cancel her renewal so that I can get my insurance at ICBC.
Service Quality - Dave121
This dealership have always done a very thorough and professional job of maintaining my 2007 RX 350 over the last two years and having just bought a 2013 RX 350, I am looking forward to continued great service. They are knowledgeable and offer very good service advise. They even noticed small things like a burnt out running exterior light in the front end. Car is always ready when promised.
I recently bought a used car from Simon Kim who made my... - Tnamitchell
I recently bought a used car from Simon Kim who made my experience better than expected. Thanks so much Simon. Very happy with my car!