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Amazing Customer Service Experience- THE BEST. - car crazy gal
DON'T BELIEVE THE BAD REVIEWS! THIS DEALERSHIP IS WONDERFUL.
Tony/Fardin salesperson and Christian Sales manager did everything possible to get me into the perfect vehicle at a price I was comfortable with. Low pressure, professional and respectful treatment from everyone at the dealership. There is literally nothing they could have done better.
Service - Bindy555
Today I experienced great service at Lexus. The wait time was next to nil and the representative was respectful, courteous and accommodating. I was very impressed and will definitely give a thumbs up!
bad at returning phone calls - CR
Over the last month , emailed twice re software upgrade for my 2019 NX300H, called twice re getting detailing appointment, called once re software upgrade. Not once has anyone followed up in returning my questions.
Service Quality - Dave121
This dealership have always done a very thorough and professional job of maintaining my 2007 RX 350 over the last two years and having just bought a 2013 RX 350, I am looking forward to continued great service. They are knowledgeable and offer very good service advise. They even noticed small things like a burnt out running exterior light in the front end. Car is always ready when promised.
AIR Filter Replacement as tricky Extra Charge - D
Service. I am not coming back ! Every time their estimate is one number but ending with some mandatory extras .. they call you “during the service” and asking you (one example) “if you like AIR FILTER to be replaced”? if you ask them kindly if is possible to clean it with compress air, .. No, they insist to be replaced. On the very end bill much higher than estimated!!, That “Major” service consisted of changing Oil, Oil Filter, and Brake fluid. Everything else is checking, checking, checking . . . Taking huge money for $100 job. I’ll stay away from them.