Saved me, literally - Jackcar1
Didn’t realize how low my tire tread was an employee at this dealership pointed it out to me.
Subsequently visited and set me up with the nicest riding winter wheels, service was great and professional, pricing was best around.
Thanks OR Lexus
Nothing But the Best - sleeES350
Due to some pre-existing health issues I had some trepidation about the whole process of "shopping" for a car; afraid that I would find it totally overwhelming. My Product Advisor, Franklin Foo, is personable, courteous, and respectful and all this helped to put me at ease. He is especially knowledgeable about the products, and was so patent in answering my many questions. I want to express my gratitude to Franklin for his time and effort to ensure that I was not overwhelmed and that I was comfortable with my final decision and choice of vehicle. This was made much easier knowing that I have Franklin's assurance that if ever I need his assistance in the future he'd will be there to help facilitate a resolution. I'm so thrilled with my new car, but I'm even happier with my entire experience with the dealership, and, especially, Franklin. Thank you to Quinten MacLennan, Saless/Financial Services Manager, for going over and giving me the time to digest the after-sales warranties, etc.
Submitted by Sherri L.
Amazing Customer Service Experience- THE BEST. - car crazy gal
DON'T BELIEVE THE BAD REVIEWS! THIS DEALERSHIP IS WONDERFUL.
Tony/Fardin salesperson and Christian Sales manager did everything possible to get me into the perfect vehicle at a price I was comfortable with. Low pressure, professional and respectful treatment from everyone at the dealership. There is literally nothing they could have done better.
AIR Filter Replacement as tricky Extra Charge - D
Service. I am not coming back ! Every time their estimate is one number but ending with some mandatory extras .. they call you “during the service” and asking you (one example) “if you like AIR FILTER to be replaced”? if you ask them kindly if is possible to clean it with compress air, .. No, they insist to be replaced. On the very end bill much higher than estimated!!, That “Major” service consisted of changing Oil, Oil Filter, and Brake fluid. Everything else is checking, checking, checking . . . Taking huge money for $100 job. I’ll stay away from them.
Service Quality - Dave121
This dealership have always done a very thorough and professional job of maintaining my 2007 RX 350 over the last two years and having just bought a 2013 RX 350, I am looking forward to continued great service. They are knowledgeable and offer very good service advise. They even noticed small things like a burnt out running exterior light in the front end. Car is always ready when promised.