We are very satisfied and happy with the level of service that North Shore Jim Pattison Lexus has delivered. Mardjuki (a.k.a. Kiki) is a superb salesperson! From the very first day of our visit, Kiki demonstrated his exceptional professionalism. He is friendly, courteous, and extremely knowledgeable; more importantly, we didn’t feel push in making a decision. After the visit, we also didn’t receive haunting phone calls or emails! The level of follow-up was JUST RIGHT! This is a big PLUS for us! While waiting for my car to arrive, Kiki kept us posted on any updates, reminded us on things that we need to plan for (e.g. insurance, trade-in, payment, etc.) He also arranged a “pre-delivery “meeting for us with the Sales Manager to appraise my current vehicle value. The trade-in value was very fair! We had also made a few special requests on our vehicle. Kiki helped us with all of them without a second thought! On the day of delivery, Kiki walked us through the quick startup process. It was fantastic! We love the UX250h! Thanks a lot, Kiki!
We would also like to thank our finance manager and insurance agent, Elise and Andy. You guys were great!