OpenRoad Lexus Richmond

Worst dealership you can ever visit. Especially managers and their salesperson are just a headache to you. Never buy a car from them. Even i bought a used jaguar from them. Firstly mr. g Especially managers and their salesperson are just a headache to you. Never buy a car from them. Even i bought a used jaguar from them. Firstly mr. gurpreet who works here said my car will have 3 month powertrain warranty but when my car couldn’t last for even a week then they were like we can’t give you any warranty on this as he said his manager said these words. In simple words you can experience the worst service here. More

Bad experience with the service here ! First the requested loaner car was not assigned today it was snowing and they barely cleaned my car before handing it to me to drive in that snow… being a lad requested loaner car was not assigned today it was snowing and they barely cleaned my car before handing it to me to drive in that snow… being a lady they should be more courteous thankfully I had left a brush that I used to clean my car with frozen hands!! Paid $ 1400 on service and this is the actual service I got 😡 More

Not the right place to buy a car, be carful with the Manager Mishan Han, the car that I was going to buy, the pick up day, I saw wasn’t clean, missing a seat and scratches $50,000 car the sales person G Manager Mishan Han, the car that I was going to buy, the pick up day, I saw wasn’t clean, missing a seat and scratches $50,000 car the sales person Gurpreet Singh, say it’s normal you have to spect some scratches some times. Now they don’t want to give me the deposit for $1,000 Not a great place. Be careful with this people. More

Horrible service after buying a brand new Lexus While Horrible service after buying a brand new Lexus While selling you the car they are awesome once sale is made they turn into evil typical car crooks Horrible service after buying a brand new Lexus While selling you the car they are awesome once sale is made they turn into evil typical car crooks More

convenience location wonderful showroom and good customer service department. Before service. David has checked my car history. service department. Before service. David has checked my car history. More

I recently had an interaction from the GM, Ben.To bad I recently had an interaction from the GM, Ben. To bad he told me all the reasons why my premature tire wearing was my fault on my 2019 Lexus IS 35 I recently had an interaction from the GM, Ben. To bad he told me all the reasons why my premature tire wearing was my fault on my 2019 Lexus IS 350. He was not interested in listening, as I was looking for any commitment at all, to help out in my purchase of new tires. There was no commitment at all on what he was going to due and then he twisted what I was saying assuming I wanted new tires. it could have been a $50-$100.00 fix. instead he gave me a line that he did not want to continue on the call.....good out Ben! Hope the lack of communication with a loyal Toyota/Lexus customer was worth it.....way to hold your ground. More

I've leased 2 cars here so far and have had so many issues. Just recently their in-store car insurance person called me to solicit business. She said my car insurance is up for renewal and will be emai issues. Just recently their in-store car insurance person called me to solicit business. She said my car insurance is up for renewal and will be emailing me a document to sign. First of all, I didn't even purchase car insurance from the dealership, so why was she calling me to tell me to renew my car insurance? So I received the email with the documents, which I did not sign. She called me many times again and I did not pick up because I was planning on renewing my insurance with my existing insurer. And then when I went to ICBC to renew my license, they said someone did it for me already. So I called the woman from Lexus and she had the audacity to tell me she mailed out the decal and license plate to me already and told me to check my mailbox. One, I did not sign any documents and I did not pick up her phone calls. Two, who on earth mails out decals and license plates???? So now I have to pay $18 to cancel her renewal so that I can get my insurance at ICBC. More

Truly 10 out of 10.Just got my newly leased Lexus today Truly 10 out of 10. Just got my newly leased Lexus today and loved it. Not only the Lexus has exceeded my expectations, but also the excellent serv Truly 10 out of 10. Just got my newly leased Lexus today and loved it. Not only the Lexus has exceeded my expectations, but also the excellent services provided by the Lease Manager, the Sales Manager, the Financial Services Manager and the Delivery Specialist. Will definitely recommend OpenRoad Lexus Richmond to my friends. WELL DONE !!! More

10/10Attention: Nina Hou @ OpenRoad Lexus,, Henry and 10/10 Attention: Nina Hou @ OpenRoad Lexus,, Henry and Service Staff- A big thank you to you Nina, of course, Henry and your service team... for 10/10 Attention: Nina Hou @ OpenRoad Lexus,, Henry and Service Staff- A big thank you to you Nina, of course, Henry and your service team... for taking such wonderful care of me as a customer and of my Lexus SUV vehicle. I know I'm new to the Lexus family but your attention to detail was outstanding. I am very pleased with the results of the exterior detail of my Vehicle. As you and the service department know, I had difficult, exterior mineral deposits that needed removal. The vehicle now has a beautiful shine! Nina, your personality and professionalism was a pleasure...again, Thank you, Kindest Regards, Debra More

After all those year leasing the Lexus, this will be my very first time wring a review. First of all I would like to thanks to all the crew for being very friendly. I have lease in total of 3 Lexus my ver very first time wring a review. First of all I would like to thanks to all the crew for being very friendly. I have lease in total of 3 Lexus my very first was the NX200t, the second one is the RX350, and just yesterday I bring home the newest RX450h. Special thanks to Tracy Yang (lease ma nager) for helping me going over some options which suits my needs. Wife's happy, daughter's happy and so am I.. .. and also thanks to Mike(manager) for your kindness More