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OpenRoad Lexus Richmond

Richmond, BC

2.9
24 Reviews

5631 Parkwood Way

Richmond, BC

V6V 2M6

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24 Reviews of OpenRoad Lexus Richmond

September 27, 2023

I could not say "Worst dealership you can ever visit", but it is my "Worst service I ever got". 1. A few weeks ago, I made an appointment by phone call for Sep 19. Before finished the call, I repeated More

by bctung
Recommend Dealer
No
Employees Worked With
N/A
July 18, 2023

I've been OpenRoad Lexus, Richmond customer for 13 years now. I've always been treated very well there and I want to take a moment to thank you for the great assistance with the recent purchase/lease of my More

by KL
Recommend Dealer
Yes
Employees Worked With
Chris Ting
July 13, 2023

My wife and I bought the new 2023 Lexus RX 350h for our beloved daughter at Richmond Auto Mall a few days ago. We strongly would like to say the lease manager Ms. Stacy Yang is the best sales representativ More

by shimingrong
Recommend Dealer
Yes
Employees Worked With
Stacy Yang and Tom Yang
April 06, 2023

We had a positive experience at the Lexus open road dealership. Just wanted to say thank you to Meison for providing excellent service with the vehicles we were interested in, you were very helpful, k More

by GB
Recommend Dealer
Yes
Employees Worked With
Meison Wu
August 17, 2022

Worst dealership you can ever visit. Especially managers and their salesperson are just a headache to you. Never buy a car from them. Even i bought a used jaguar from them. Firstly mr. g More

by hitrajsidhu
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gurpreet
January 06, 2022

Bad experience with the service here ! First the requested loaner car was not assigned today it was snowing and they barely cleaned my car before handing it to me to drive in that snow… being a lad More

by lucky1sahni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t remember I’d rather not :)
December 14, 2021

Not the right place to buy a car, be carful with the Manager Mishan Han, the car that I was going to buy, the pick up day, I saw wasn’t clean, missing a seat and scratches $50,000 car the sales person G More

by Luis Matus.
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gurpreet Singh, Mishan Han, Sales Manager
September 26, 2021

Horrible service after buying a brand new Lexus While Horrible service after buying a brand new Lexus While selling you the car they are awesome once sale is made they turn into evil typical car crooks More

by Paul
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Crook
September 21, 2021

convenience location wonderful showroom and good customer service department. Before service. David has checked my car history. More

by Chan's family
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Lai is very friendly, patience and experience. appreciated he helps me to save money on my car maintainance.
August 25, 2021

I recently had an interaction from the GM, Ben.To bad I recently had an interaction from the GM, Ben. To bad he told me all the reasons why my premature tire wearing was my fault on my 2019 Lexus IS 35 More

by Buck
Recommend Dealer
No
Employees Worked With
Ben
1

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