OpenRoad Lexus Richmond

I could not say "Worst dealership you can ever visit", but it is my "Worst service I ever got". 1. A few weeks ago, I made an appointment by phone call for Sep 19. Before finished the call, I repeated but it is my "Worst service I ever got". 1. A few weeks ago, I made an appointment by phone call for Sep 19. Before finished the call, I repeated again to the service guy that it should be Sep 19 instead of Sep 18. He confirmed that. 2. While Sep 18, I phoned the service desk to reconfirm my appointment because I did not get any reminding call. The guy said your appointment was today 10am, Sep18! I said why there was not any reminding. He said you did not sign up for reminding. What?! Signing up for reminding?! Then, I requested for another appointment on Sep 27. He said the Level 3 service needed FIVE hours for service, but they might provide a curtesy car as well. I questioned why it needed FIVE hours so long. He insisted that X-X-X-X-X check/check/check, etc. Okay, no choice for me. I accepted the appointment and curtesy car offer. 3. Today, there was very busy traffic, but I reached in time by 9 am for the service. Then while I was on the way back White Rock from Richmond, before I came back home, I got a text message said "Your 2022 RX350 is ready for pick up"?! It was not fraud or hacked. It took only one hour for Level 3 service, might be including washing my car. What?! It cost me another two hours to pick it up. I don't appreciate such kind of curtesy car service. It wasted my two hours time for driving back and forward, rescheduling, and so on due to misleading by the service team. It is really very frustrated, especially already purchased the ECP. Our the other family's RX350 already giving up to continuously have this dealership service. I thought I would be the 2nd one. More

I've been OpenRoad Lexus, Richmond customer for 13 years now. I've always been treated very well there and I want to take a moment to thank you for the great assistance with the recent purchase/lease of my now. I've always been treated very well there and I want to take a moment to thank you for the great assistance with the recent purchase/lease of my RX350. Special thanks to Chris Ting who although a tough negotiator made the purchase/leasing process very straighforward one. After the current lease I'm planning to continue with Lexus but go electric with the RZ model. Recently I took part in the RX introduction organized by the dealership and during the test drive Chris explained and demonstrated the features of the car. It's a great vehicle. More

My wife and I bought the new 2023 Lexus RX 350h for our beloved daughter at Richmond Auto Mall a few days ago. We strongly would like to say the lease manager Ms. Stacy Yang is the best sales representativ beloved daughter at Richmond Auto Mall a few days ago. We strongly would like to say the lease manager Ms. Stacy Yang is the best sales representative we have ever met for many years. We have driven several brand vehicles such as Porsche, BMW and contacted many sales people before. Compared to any others, Stacy is the most reliable, responsible, knowledgeable, enthusiastic, and detailed hard worker. She devotes herself to her professional career and she made her customers with perfect satisfaction. We are deeply impressed by her excellent professional performance and customer skills before, during, and after purchasing the vehicle this time. Stacy demonstrates sound knowledge and skills to highlight the company's image and maximize the company’s profits without impairing her customer’s benefits. Also, we would like to mention that Financial Manager Mr. Tom Yang really did an excellent job too. When sitting in the room talking about the car we want to buy, we feel so relaxed without any pressure just like chatting with the best friend in the living room at home. He explains all the details in an appropriate and effective way. We really appreciated the time that all of us were able to spend together for fun. Indeed, we would like to say thank you Stacy, thank you Tom and thank you Lexus Richmond. Definitely comfort and safe driving experiences start now. Maybe people will ask us: “what kind of car will you buy in the next few years?” The answer no doubt will be: “Ask Stacy and stay with Lexus!” Cheers, More

We had a positive experience at the Lexus open road dealership. Just wanted to say thank you to Meison for providing excellent service with the vehicles we were interested in, you were very helpful, k dealership. Just wanted to say thank you to Meison for providing excellent service with the vehicles we were interested in, you were very helpful, knowledgeable. Thanks, Gary & Jill. More

Worst dealership you can ever visit. Especially managers and their salesperson are just a headache to you. Never buy a car from them. Even i bought a used jaguar from them. Firstly mr. g Especially managers and their salesperson are just a headache to you. Never buy a car from them. Even i bought a used jaguar from them. Firstly mr. gurpreet who works here said my car will have 3 month powertrain warranty but when my car couldn’t last for even a week then they were like we can’t give you any warranty on this as he said his manager said these words. In simple words you can experience the worst service here. More

Bad experience with the service here ! First the requested loaner car was not assigned today it was snowing and they barely cleaned my car before handing it to me to drive in that snow… being a lad requested loaner car was not assigned today it was snowing and they barely cleaned my car before handing it to me to drive in that snow… being a lady they should be more courteous thankfully I had left a brush that I used to clean my car with frozen hands!! Paid $ 1400 on service and this is the actual service I got 😡 More

Not the right place to buy a car, be carful with the Manager Mishan Han, the car that I was going to buy, the pick up day, I saw wasn’t clean, missing a seat and scratches $50,000 car the sales person G Manager Mishan Han, the car that I was going to buy, the pick up day, I saw wasn’t clean, missing a seat and scratches $50,000 car the sales person Gurpreet Singh, say it’s normal you have to spect some scratches some times. Now they don’t want to give me the deposit for $1,000 Not a great place. Be careful with this people. More

Horrible service after buying a brand new Lexus While Horrible service after buying a brand new Lexus While selling you the car they are awesome once sale is made they turn into evil typical car crooks Horrible service after buying a brand new Lexus While selling you the car they are awesome once sale is made they turn into evil typical car crooks More

convenience location wonderful showroom and good customer service department. Before service. David has checked my car history. service department. Before service. David has checked my car history. More

I recently had an interaction from the GM, Ben.To bad I recently had an interaction from the GM, Ben. To bad he told me all the reasons why my premature tire wearing was my fault on my 2019 Lexus IS 35 I recently had an interaction from the GM, Ben. To bad he told me all the reasons why my premature tire wearing was my fault on my 2019 Lexus IS 350. He was not interested in listening, as I was looking for any commitment at all, to help out in my purchase of new tires. There was no commitment at all on what he was going to due and then he twisted what I was saying assuming I wanted new tires. it could have been a $50-$100.00 fix. instead he gave me a line that he did not want to continue on the call.....good out Ben! Hope the lack of communication with a loyal Toyota/Lexus customer was worth it.....way to hold your ground. More