Excellent Service - Chad
I am highly satisfied with service provided. Special thanks goes to Kerrilee Dollery for her valued customer relationship and service extended. I would also like to give A+ to Amy Robertson for her service extended.
Very Impressed - Krista17
I recently purchased a vehicle and dealt with Mike, Farid and Corey and couldn't be more impressed with how professional and friendly they were! They made me feel at ease with my purchase and treated me like family. Everyone who is part of Lexus of Royal Oak are friendly, accommodating and genuine and are happy to help you through your purchasing experience. I will recommend this dealership to family and friends:-)
Avoid avoid avoid! - alexus1
If you walk into this dealership thinking you will get the same level of service compared to the other Lexus dealer in Edmonton, you could not be more wrong. I would never wish Lexus South Pointe on my worst enemies because the customer service really is that bad - in fact, there is none!
Where do I begin? From the moment I walked in, nobody was there to assist me. A manager had to find a salesman in order to help me out. This was already a big red flag, but you see, I persisted because the vehicle in the color combo I wanted was only available at Lexus South Pointe.
When it came time to negotiate pricing, I could not have been more insulted by the entire ordeal. The salesman pulled the tactic where the dealer tells the customer they made a $7,500 loss buying the vehicle from the first owner. So? Am I supposed to be the customer where you try to get that $7,500 back? Why should I care about the inability of your dealership to make a proper business decision?
To make matters worse, the salesman questioned my intelligence about the vehicle during the sales process. When you, the customer, has to show the salesman, the one selling the car to you, about certain specifications that he thinks you are pulling out of your magic hat via showing him the Lexus press release and the brochure, it’s clear Lexus South Pointe has work to do on training its employees both in terms of knowledge and how to judge the intelligence of customers properly.
The only bright spot was the financial manager, Celia, who was very nice and took the time to explain the paperwork in a concise manner. She made the dealership experience somewhat salvageable.
Once that arduous and stressful sales process was over, we had agreed on several things to fix for the vehicle come delivery date including curb rash and rock chips on the windshield. You would think Lexus South Pointe would take care of that right?
Absolutely not. Later on, I was told by the salesman we had never talked about the curb rash - insisting it was never part of the discussion. Whatever, I’ll let that one slide because it wasn’t signed and written down (do I really have to do this?). On delivery date we showed up to find … the one big rock chip they promised to take care of staring at us from the windshield. This was getting infuriating as the rock chips were mentioned several times in our discussion and I had even called the day before to make sure it was taken care of - I guess staff doesn't listen to their customers at Lexus South Pointe.
And finally, you would think after all this, they would deliver the car all in one piece. Nope. When we got home, we realized the cargo cover was missing! It was there on the date of the test drive but we had overlooked it while taking delivery. We do not live anywhere near the dealership and had to spend another hour driving back-and-forth to pick up a cargo cover for the vehicle.
Honestly, I will not be returning to Lexus South Pointe after this entire ordeal. Nobody has apologized for their mistakes and it just shows the level of arrogance Lexus South Pointe displays to the public. This experience has been extremely stressful and insulting for myself and our entire family.
Calgary Lexus GM basically called us a liar today. - madhatter
We have owned an RX 300. 2 -350's and a 450H....we sprang an oil leak on one 350 and had to have emergency care immediately. The vehicle had been serviced at Calgary Lexus and never mentioned once that there was a recall on that part. But when we called to make the appointment for a complete inspection last week we were called back immediately that there was this recall. Did they just remember a few years later about a recall??
After the complete inspection then took it to our mechanic for the repairs that were recommended by Lexus and were physically shown all the other repairs and leaks needed that Lexus never reported to us on the inspection.
We told our mechanic to go ahead and fix it and then we called the GM of Calgary Lexus as to this discrepancy and he said it is one mechanics view over the other. OH MY GOSH we were there to see the 3 other leaks and the worn rods and struts. DID he think we were lying?! As a gesture he should have refunded us the $260 for the inspection but no he wants us to bring him the old parts after it is repaired to prove it!!!