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NEVER AGAIN! - Fran
went a month ago to put $1,000 REFUNDABLE deposit on 2020 RX350, was told repeatedly by salesmen it was refundable. went to sign deposit paper and guess what, NON-REFUNDABLE checked off, was told not to worry since it was dealership policy it was refundable, irregardless i told him to check off the REFUNDABLE box. fast forward 1 week later, i decided to not buy the car and get my deposit back. NOW the story begins, absolute uphill battle just pulling teeth, back and forth with financing director over a span of 3 weeks, and still no refund yet. followup phone calls ignored as well as emails now. UNBELIEVABLE. they will take your money easily but giving it back? expect it to be a fight.
also pay no mind to these 5 star reviews, the salesmen ask customers to give them perfect scores on surveys and reviews so they are meaningless, been told great things about Lexus of Edmonton (west end) when i do decide to buy the RX350 thats where i will be going.
Excellent service - Scott
The staff at Royal Oak are really efficient and helpful. I was impressed by the knowledge and dedication they put into their jobs at hand.
Purchase of used Lexus - Nick
Good selection of vehicles Manny Grewal the salesperson was extremely helpful and engaging in every way even knowledge of EPL soccer 👍.which I enjoyed also.
Terry Bharti is phenomenal!!! - Hanh
Terry is the most genuine sales consultant I have ever met. He is personable & extremely pleasant to deal with on a professional level. He makes us feel welcome.
He’s very knowledgeable, patient, and answers all our questions without any fillers. He does not pressure us and gives us time to think about what the best solution would be.
With our sincere appreciation and thanks to Terry for his exemplary consumer service. We wish him much success which he so totally deserves.