Best service ever; felt like family here - Badass

Dallas was my service representative and she was absolutely phenomenal. I had just purchased new rims and tires outside of Lexus and decided to bring them to the dealership to get them installed with the factory TPMS sensors. Dallas was friendly, courteous, and professional. I took this appointment knowing that there wasn’t a loaner available and knowing that I would have to wait for approx 1- 1&1/2 hrs. Shortly after I dropped off my vehicle she found me and told me that the shop wouldn’t be able to even look at my vehicle for another 30min. She said that she didn’t want me waiting around for such a long time and went the extra mile to get me into a loaner immediately. She also offered to have my vehicle washed for free and told me to come back another day to get my windshield chip fixed at no cost as well! This was greatly appreciated and Lexus of Edmonton has definitely earned my future business! Dallas went the extra mile to ensure that I was comfortable and that I wasn’t waiting around longer than quoted. Phenomenal dealership and it’s clearly reflected in the 4.9/5 star reviews on google with over 1000+ reviews. Will definitely come back! Best service I’ve ever experienced and it will be hard to top this experience! They should be the benchmark for the industry standard of luxury service and how to show customers that they value their time and business! Keep up the amazing work guys, and huge high five to Dallas!

Dealership that puts customer’s value first - Dealerrater1$

Adrian from sales was great. He took the time and helped find me the vehicle that best suited my needs. Remainder of the team was equally helpful and great in accommodating requests, which makes one sometimes question if this dealership has a different philosophy from the rest. Whatever it is, they have it right and I felt valued as a long term customer throughout the purchase process.

Terry Bharti is phenomenal!!! - Hanh

Terry is the most genuine sales consultant I have ever met. He is personable & extremely pleasant to deal with on a professional level. He makes us feel welcome. He’s very knowledgeable, patient, and answers all our questions without any fillers. He does not pressure us and gives us time to think about what the best solution would be. With our sincere appreciation and thanks to Terry for his exemplary consumer service. We wish him much success which he so totally deserves.