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Lexus of Calgary

Calgary, AB

4.1
81 Reviews

22 Heritage Meadows Rd

Calgary, AB

T2H 3C1

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81 Reviews of Lexus of Calgary

November 28, 2023

0 customer service! Called the service department to help resolve 3 malfunction messages on leased RX350L. I was told that my option is to get the vehicle towed to deale More

by inderjeetsarpal
Service Communication
Recommend Dealer
No
Employees Worked With
Ashton
Nov 30, 2023 -

Lexus of Calgary responded

Hi Indy, We sincerely apologize for the inconvenience you experienced with our service department. For safety reasons, we advise against driving a vehicle with multiple warning lights on. While we aim to inspect and resolve issues promptly, we communicate the worst-case timeline to our guests. We regret that loaner vehicles were unavailable during this time. Please contact our Service Manager, Al, at 403.250.4927 to discuss your experience further or provide additional feedback. Your satisfaction is our priority.

September 21, 2023

Worst experience / cheating customers: Lexus of Calgary cheating customers by advertising lower price cars on their website and selling for higher. Recently found a car (in stock) on the website and made More

by rov
Recommend Dealer
No
Employees Worked With
Brad, Claudia Park
August 27, 2023

Jake Aberle is outstanding. He helped me solved my issue, went out of the way to resolve the issue. Thank you, Jake. More

by sharifkara
Recommend Dealer
Yes
Employees Worked With
Jake Aberle, Jake Aberle
Aug 28, 2023 -

Lexus of Calgary responded

Thank you for your feedback! We're glad to hear that Jake Aberle provided outstanding assistance and went the extra mile to resolve your issue. We value your business and appreciate your acknowledgment of our team's efforts. If you have any further questions or concerns, please don't hesitate to reach out.

May 14, 2023

Chelsea and the service team were super efficient and helpful in getting our new key set up for our vehicle. Great service and care for clients. More

by JS
Recommend Dealer
Yes
Employees Worked With
Phanat Sy, Chelsea Backous, Eldar Parii
April 27, 2023

Excellent service from Oscar Morineau and helpful assistance from the Service Department replacing a troublesome fuel cap. More

by dgplcy
Recommend Dealer
Yes
Employees Worked With
Mark Cory, Oscar Morineau, Rhone Baria
April 21, 2023

Knowledgeable and professional staff Were a great help to me is selecting and delivering my new ES350. Claudia Park is an excellent salesperson who is committed to meeting your needs. Mark Coy and Danilo Ka More

by PersimmonAlan
Recommend Dealer
Yes
Employees Worked With
Mark Cory, Claudia Park, Danilo Kaeser
Apr 21, 2023 -

Lexus of Calgary responded

Thank you so much for taking the time to leave such a kind and positive review! We are thrilled to hear that you had a great experience with our business and that we were able to meet your expectations. We take pride in providing excellent service to our customers, and we're so glad to hear that our efforts are paying off. We truly appreciate your business and your feedback. If there is anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to serving you again in the future. Thank you again for your review!

April 16, 2023

Excellent experience in pqzurchasing the new RX350 with the help of Claudia Park, Donavan Smith and Krista Cole. Claudia Park for her customer service and time for helping us choose the model and accesso More

by annavelasco_2003
Recommend Dealer
Yes
Employees Worked With
Donavan Smith, Claudia Park, Krista Cole, Danilo Kaeser, Erika Szabo
Apr 21, 2023 -

Lexus of Calgary responded

Thank you so much for taking the time to leave a positive review. We are thrilled to hear that you had a great experience with our business. We take pride in providing excellent customer service, and it's always gratifying to hear that our hard work is paying off. If there is anything else we can do to make your experience even better, please don't hesitate to let us know. Thank you again for your review, and we look forward to seeing you again soon!

April 16, 2023

Greatly appreciate the customer service and assistance of Claudia Park, for providing recommendations and timelines of the new RX350 for my wife. She provided us with a great selections of vehicle accessorie More

by jvelasco3
Recommend Dealer
Yes
Employees Worked With
Donavan Smith, Claudia Park, Krista Cole, Danilo Kaeser, Erika Szabo
Apr 21, 2023 -

Lexus of Calgary responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed our services and that we were able to meet your expectations. It means a lot to us to hear that our efforts are appreciated and we are thrilled to have been able to provide you with a great experience. We take pride in providing excellent customer service, and it's always gratifying to hear that our hard work is paying off. If there is anything else we can do to make your experience even better, please don't hesitate to let us know. Thank you again for your review, and we look forward to seeing you again soon!

January 25, 2023

Classy clean very professional with great service. Returned email and communication.prompt ly. Will be dack More

by jfschipper
Recommend Dealer
Yes
Employees Worked With
Oscar Morineau
Jan 25, 2023 -

Lexus of Calgary responded

Thank you for taking the time to leave us a review!

November 04, 2022

I bought a Lexus through this dealership and was extremely pleased with the experience from beginning to end. Hussein was the first person I dealt with. Was exceptional throughout and found me exact More

by catherineswagar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LeVar, Mark Cory, Hussein Kabalan, Danilo Kaeser
Nov 04, 2022 -

catherineswagar responded

Thank you so much for everything. Love my new Lexus. Will see you on a month.

Nov 07, 2022 -

Lexus of Calgary responded

Thank you Catherine for taking the time to leave us such a thoughtful review! We look forward to assisting you again soon

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