Lexus South Pointe

went a month ago to put $1,000 REFUNDABLE deposit on 2020 RX350, was told repeatedly by salesmen it was refundable. went to sign deposit paper and guess what, NON-REFUNDABLE checked off, was told not to worry since it was dealership policy it was refundable, irregardless i told him to check off the REFUNDABLE box. fast forward 1 week later, i decided to not buy the car and get my deposit back. NOW the story begins, absolute uphill battle just pulling teeth, back and forth with financing director over a span of 3 weeks, and still no refund yet. followup phone calls ignored as well as emails now. UNBELIEVABLE. they will take your money easily but giving it back? expect it to be a fight. also pay no mind to these 5 star reviews, the salesmen ask customers to give them perfect scores on surveys and reviews so they are meaningless, been told great things about Lexus of Edmonton (west end) when i do decide to buy the RX350 thats where i will be going.

New Dirty Trick at Lexus South Pointe...Beware !!! Beware!!!..Baware !!......All Lexus owners Just sharing todays experience beside others awful.. They have adopted Dirty Trick of misusing Estimate Sheet ....you will be asked to sign on very higher Value Estimate by saying this is just an Estimate and when u asked why the bill is so high they will show you the Estimate You Signed the estimate ..what a cheap way to make money..They charged me Instaling one tyre for $52. ......Every one at service is going bad to worst day by day it seems service advisors are forced to Rip any one who walks in.... Horrible Horrible ......Cheap , Dishonest , Disrespectful , Unethical Dealership. Customers are just a ATM Machine for them..

I had a great experience with the dealership. Nicolas did a great job at explaining all the information, which made me feel the dealership is a trust worthy place that I would definitely recommend to my friends.

I find that good service is rare these days and even more rare is excellent service. The young man that I dealt with was extremely knowledgeable and got everything done quicly and efficiently. I was treated like "gold." I have been meaning to call the manager to let him know just how well-run and wonderful his dealership is, and got lost in Christmas confusion and have not called yet. I had been to the Lexus dealer in the West End the day before and the contrast was stark. Everyone at this dealership was a pleasure to deal with and the site itself was beautifully maintained. When I am in the market for another car, I will definitely be at Lexus SouthPointe and I have told all my friends and anyone else who would listen how strongly I feel about the service of this dealership.

I brought my car in for the first service since my purchase. While I waited I was treated to a pedicure and gourmet coffee. When my car was ready it was completely detailed and looked brand new. Everyone at this dealership is so friendly and nice and make you feel like a valued customer. So glad I bought my car here

Our experience in purchasing with Lexus and Andrew dye was wonderful. He made it enjoyable and would highly recommend both the dealership and Andrew as well as the whole team at Lexus South Pointe! Everyone was friendly and helpful from the receptionists to the owner and everyone in between.

Couldn’t have found a better deal anywhere! I live in Calgary and I could have chosen to purchase my new vehicle here, but I chose south pointe Lexus in Edmonton because they took great care of me and got me exactly what I was looking for!

Totally a great experience! Didn’t feel pressured...made me feel like I mattered... so gracious... took the time to answer all my questions. Thank you

Highly accommodating, friendly, and efficient staff! Loved the free pedicure at the spa and the delicious espresso machine and massage chair while my nail polish dried.

I have never enjoyed shopping for vehicles mainly due to the sales pressure that I have often been subjected to. This was completely different and opposite from what I have experienced in the past. Vikram took his time to make sure that I was comfortable throughout. He answered my questions and offered a wealth of information on the vehicle. Even in the negotiating of price, I felt that the interest was in meeting a compromise that would be beneficial to both parties. I luv my new car and would highly recommend their business as an option to buying a new vehicle.