went a month ago to put $1,000 REFUNDABLE deposit on 2020 RX350, was told repeatedly by salesmen it was refundable. went to sign deposit paper and guess what, NON-REFUNDABLE checked off, was told not to worry since it was dealership policy it was refundable, irregardless i told him to check off the REFUNDABLE box. fast forward 1 week later, i decided to not buy the car and get my deposit back. NOW the story begins, absolute uphill battle just pulling teeth, back and forth with financing director over a span of 3 weeks, and still no refund yet. followup phone calls ignored as well as emails now. UNBELIEVABLE. they will take your money easily but giving it back? expect it to be a fight.
also pay no mind to these 5 star reviews, the salesmen ask customers to give them perfect scores on surveys and reviews so they are meaningless, been told great things about Lexus of Edmonton (west end) when i do decide to buy the RX350 thats where i will be going.