Lexus South Pointe

Terrible service! A 2 hour recall turned into 1 week! The supposed 2 hour recall took 3 days (with no updates as to what was taking so long). My Rx was returned to me with an oil leak in the area of the The supposed 2 hour recall took 3 days (with no updates as to what was taking so long). My Rx was returned to me with an oil leak in the area of the recall, which my Rx never had when it went in. When I called them , they said it was nothing they did. Then they tried to rectify the leak, which took another 3 days (again with no updates) as they apparently could not figure out what and why it was leaking. When questions are asked about it, I felt as if they were not sure what to say and therefore I did not trust them. Now 2-3 weeks later my Rx is leaking again, a problem I did not have prior to having service there. I will not return and will have to take it to a more reliable shop! Extremely disappointed to a place that is supposedly priding themselves in customer service. More

Great Sales Specialist - Meela Meela/Mela is a bright, enthusiastic, well mannered, professional and forceful sales specialist with quick intelligence and a very lively sense of hum Meela/Mela is a bright, enthusiastic, well mannered, professional and forceful sales specialist with quick intelligence and a very lively sense of humor. Upon my recent visit on 22nd April 10:30 am to view an IS-350, she has helped and assisted in a stupendous and graceful manner. Even though I was unable to target a vehicle to my requirements, mainly due to being time rush on my side, she help a constant communication on the prospective vehicle with profound product knowledge. Meela/Mela has great product knowledge along with all features and benefits on various classes of IS series vehicles that I was mostly interested in. I wish her luck and God Speed and shall always refer to her as my sales specialist for future as some one who " Can make me an offer I can't refuse" Great effort!! Sincerely, Mian Usman Maqsood More