Lexus South Pointe

Purchased a gently pre owned Toyota 4Runner at this dealership and was treated extremely well, cannot say enough good things about Pasquale and his staff, from the moment I walked in we were greeted an dealership and was treated extremely well, cannot say enough good things about Pasquale and his staff, from the moment I walked in we were greeted and treated from reception and sales to finance with professionalism. Additional marks to Mike L for all his patience demonstrating the vehicle and features and Sunny for having all the paperwork completed accurately and on time. Would recommend and will return. Great job South Pointe!! More

In my life I and my family never ever want to go this place very bad.they always said we will contact you as soon as possible but never ever contact, small issue also doesn't know how to fix.im so disapp place very bad.they always said we will contact you as soon as possible but never ever contact, small issue also doesn't know how to fix.im so disappointed.but those people don't care about you. More

If you are looking to be yelled at on the phone or have unnecessary services completed on your Lexus, this is the place, I was treated with disgusting attitude from RUTHI SHERMAN, I’m actually confused as unnecessary services completed on your Lexus, this is the place, I was treated with disgusting attitude from RUTHI SHERMAN, I’m actually confused as to how someone can speak to a customer like that on the phone. Ruthi Sherman you have lost Lexus south pointe so much business due to your ego and disrespectful comments and attitude. If the GM or Lexus Canada is reading this please sit down with Ruthi Sherman and maybe have a go over regarding manners and proper customer service. Love the brand don’t love the customer service experience from Ruthi More

I called this dealership regarding a recall on my is350 which had an issue with the AC system. I had received a letter in the mail and my vehicle was experiencing the same symptoms, I call and end up speak which had an issue with the AC system. I had received a letter in the mail and my vehicle was experiencing the same symptoms, I call and end up speaking to Ruthi Sherman, I advised her of the recall and the letter and she acknowledged however told me, if the issue is not exactly the recall I will be charged per hour for diagnosis/inspection I found this weird as any other recall I’ve ever had they check it for free and if it is not the issue they will advise you that’s not the issue. I explained this to ruthi sherman however her response was “my tech will not look at your car for free, we need to get paid too”. I gave Lexus of Edmonton a call in the west end and they promised to look over my vehicle for free, provided me a brand new loaner and treated me like family we ended up spending over 200k as a family at Lexus of Edmonton in the coming month. It’s sad this dealership has employees such as ruthi Sherman. Disgrace. More

We leased our Lexus from Mike Linterman here. He showed us the multiple security deposit and explained so well how much better it was to lease instead of financing our new RX 350. Highly recommend seeing us the multiple security deposit and explained so well how much better it was to lease instead of financing our new RX 350. Highly recommend seeing him there. Our first service experience went so smooth I forgot we were at a dealership. So happy with our purchase. More

Great experienced . Thank you Daniel and Milan . Would definitely recommend to our friends. Milan and Daniel did a great job answering all our question and very helpful.. Great experienced from the Would definitely recommend to our friends. Milan and Daniel did a great job answering all our question and very helpful.. Great experienced from the financing to sales and all the staff that help us. Thank you More

NEVER AGAIN! went a month ago to put $1,000 REFUNDABLE deposit on 2020 RX350, was told repeatedly by salesmen it was refundable. went to sign deposit paper and gue went a month ago to put $1,000 REFUNDABLE deposit on 2020 RX350, was told repeatedly by salesmen it was refundable. went to sign deposit paper and guess what, NON-REFUNDABLE checked off, was told not to worry since it was dealership policy it was refundable, irregardless i told him to check off the REFUNDABLE box. fast forward 1 week later, i decided to not buy the car and get my deposit back. NOW the story begins, absolute uphill battle just pulling teeth, back and forth with financing director over a span of 3 weeks, and still no refund yet. followup phone calls ignored as well as emails now. UNBELIEVABLE. they will take your money easily but giving it back? expect it to be a fight. also pay no mind to these 5 star reviews, the salesmen ask customers to give them perfect scores on surveys and reviews so they are meaningless, been told great things about Lexus of Edmonton (west end) when i do decide to buy the RX350 thats where i will be going. More

Dirty Tricks of getting customers signature Estimate Sheet New Dirty Trick at Lexus South Pointe...Beware !!! Beware!!!..Baware !!......All Lexus owners Just sharing todays experience beside others awful.. Th New Dirty Trick at Lexus South Pointe...Beware !!! Beware!!!..Baware !!......All Lexus owners Just sharing todays experience beside others awful.. They have adopted Dirty Trick of misusing Estimate Sheet ....you will be asked to sign on very higher Value Estimate by saying this is just an Estimate and when u asked why the bill is so high they will show you the Estimate You Signed the estimate ..what a cheap way to make money..They charged me Instaling one tyre for $52. ......Every one at service is going bad to worst day by day it seems service advisors are forced to Rip any one who walks in.... Horrible Horrible ......Cheap , Dishonest , Disrespectful , Unethical Dealership. Customers are just a ATM Machine for them.. More

Great experience I had a great experience with the dealership. Nicolas did a great job at explaining all the information, which made me feel the dealership is a trust I had a great experience with the dealership. Nicolas did a great job at explaining all the information, which made me feel the dealership is a trust worthy place that I would definitely recommend to my friends. More