"Text messages from multiple sales people several times a week and letters to your home asking you to trade in your vehicle only a month after purchase.
If you happen to have issues or questions they do not return calls. Somehow my SiriusXM and VIN# were registered to another user 3 months before I purchased my "new" vehicle, no explanation provided by sales manager.
Warranty details not explained clearly at all during purchase."
"After keeping my last car for 14 years and 320,000 kilometres, I was looking for a larger vehicle within a certain price range. I didn't want the usual salesy experience most people expect when buying a new car so I did my homework, found the vehicle I wanted, decided on a price ahead of time I was willing to pay, test drove the car, and made my offer right after. Salesperson Troy was easy to deal with, knowledgeable, personable, and didn't waste my time - I got the car I wanted at the price I wanted, in a low-stress way. A little post-sale assistance was provided as well to remove a previously unnoticed dent in the passenger door moulding at no charge. I would recommend Southbank to anyone who is ready to buy and knows what they want - they made the process easy and I feel I got a good deal."