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Was disappointed in the service & they made it better - Patricia40
My vehicle was suppose to get in yesterday for its booked appointment, I was upset when i was advised in the afternoon that they had no time to fit me in. I had dropped my vehicle off there in the early a.m. and was late for work after getting their shuttle to work. The shuttle advised that I wouldn't be able to get a ride back from work to pick up my vehicle 4pm or after which I work until 5. So i had to find a drive to go pickup my vehicle after work yesterday. Now how they fixed it. The service manager contacted me and promised me they would get my vehicle in for sure today and so i wouldn't be late for work for a second day they would get me a cab to work. Before even arriving at the dealership this morning the manger called me to make sure I was coming to drop off my vehicle and to make sure they didn't miss my vehicle being dropped off earlier. They called me a cab as soon as i dropped it off to work and gave me a taxi chit to get me to work on time. I had a call in less then 30 minutes with quote work to be done on my vehicle. They have definitely satisfied me and I was very thankful for their understanding of my frustration yesterday.
2020 Jeep Cherokee Trailhawk Elite - BlacksheepXJ
Bryan Noseworthy made the buying proses a very pleasurable experience. The Jeep was ordered in July as we could not find a 2019 that fit what wanted. Sid helped us with the ordering of our 2020 so we could get exactly what we wanted. Bryan kept track of its progress and kept us informed. He had the Jeep already and we took it home the same day. Thanks.
New Truck - Dan
Always have a pleasurable experience when purchasing a new car with the Saunders crew. Sales team is always kind and knows their products well. See you in the future.
Service department - ShawnQ
My experience with the service department at steel dodge on Bedford highway was absolutely horrific!!!
I never received a recall notice for a faulty alternator on my 2012 Dodge Charger so when it failed I called Steele to get the car in. They refused to get my car towed in, fine I did that. When they did do the work to my car they didn’t even bother to try and charge the battery. They simply pushed the car into the garage, replaced the alternator and then Pushed it back out.
When they called me to tell me the work was complete they tried to tell me that the battery was dead and I needed a new one for $350 dollars of course..... I said no. Because the battery in the car was brand new and still under warranty.
The ONLY saving grace of this place is a mechanic named Steve. When I went to go check out my car he noticed me and came over to chat. (He was not working, just got off) After a few minutes he knew exactly what was going on. He apologized and pulled In His personal truck and gave me a jump, reset my computer and had me on my way in 10 minutes.
Don’t trust a word these people say. Do your own investigation first and in person with the mechanics there.....
Customer Service - Customers count
Customer service begins with your FIRST contact. I bought a brand new vehicle last year and have the pleasure (NOT) of calling Blaikies to book appointments, ask questions etc....EVERYTIME I call I am greeted with an unhelpful and often rude reception. This is NOT acceptable and for that very reason I will NEVER purchase another vehicle from the establishment! Your customers, including me deserve better.
Customer service - vehicle repair - Happy Customer
After nine years of relatively no issues with my 2010 Dodge Journey, a major repair was required. That morning I drove into the dealership and explained the issues that I had been having with my vehicle and asked them to check it. Chris from the Service Department phoned me a few hours later with the news. Yes, it was not good news! The part that would be required had to be ordered in and would take approximately a week and a half, then approximately five hours to install. I asked Chris if it was possible to have a loaner vehicle while my car had been in the shop. Chris took my request to the General Manager, Trevor Battist and Trevor approved a loaner. I feel that I received excellent customer service! Thank you both Chris and Trevor for your help!
Buyer beware. - Dodgeram
Bought a 2019 Ram.new edition.. Halloween 2018 for $57000. Other then a few quirks.. a snapping noise in the body mounts, electrical glitches, a few recalls and rear decal being replaced twice.. it's been a good truck. I bought the truck stock off the lot with short mudguards like every other truck. 8 months later I notice bottom of rocker panels and rear quarters have hundreds of tiny rock chips. Dealer said to call Chrysler Canada whom say it's not warranty or a defect but from debris from dirt roads. This truck has never been on a dirt road. And they washed their hands of it. The dealer recognizes that there is an issue.. offered to take my truck back at no loss to me and give me a brand new truck..with running boards and mudflaps, but my finances wouldnt support that, so..they offered a set of mudflaps free of charge which should have been in it before it left the lot. Now every truck on the lot has running boards and most have mudflaps added.
This has left a very bad taste. Thinking I was a valued customer, I couldn't have been more wrong.
So, if you buy a new Ram, make sure it has long mudflaps and running boards to protect the paint!
Enough! - Thomas Everett
Took my car in for a cracked flexplate, they kept the car for a good 3 weeks telling me it would constantly be done, eventually it was they admitted they broke a bolt off my axel plate into the engine block but claimed it wasn't their fault as it was cross threaded, Umm? You would have to remove the bolt completely to tell that so this is/was an assumption and they just applied to much force and broke it. After they told me this I needed to sign a waiver saying my car was unsafe for the road and I would not hold them liable for anything that could happen accidents etc, it's been 3 weeks since I got my car back and now my axel seal is leaking transmission fluid as they just slammed the car back together in a hurry. I called the owner Mike Allen and told him my problem "why did you bring that car here anyways" was one of his responses
Usless incompetent dealership stay far away
Don't Give a Care about Customer Service - Mowgs1999
I had an appointment today for warranty work as the heater only runs full tilt or off and its the dead of winter, Jeep is about 8 months new. Called ahead to see if they are rescheduling and/or on time as there is a huge storm and I'm coming from out of town. Nope, not rescheduling and on time.
The baby is sick and has to be dropped off with my wife at work for what I assume is half an hour to an hour. (we have no family here) I get to Jeep, no issues, sign in and wait...and wait...and wait. 45 min later I see it sitting outside so I figure its been done and its pay up time. I ask the attendant who I have to flag down and make eye contact with before he decides to notice me. He comes over and says no, it hasn't even been put in the garage because they are short a mechanic. I explain my predicament and that I am from out of town and trying to beat the storm rolling in. He says it should go in, in a few minutes. 15 minutes later it goes in but no one is working on it. One and a half hours past my appointment time they have not looked at my vehicle. I get a female attendants attention and tell her we cannot wait any longer. My wife cannot have the baby at work anymore and the storm is currently rolling in. I have to drive a half hour home with our baby in this. She rolls her eyes and says well its in the shop why would you take it now? Like I'm an idiot for not having it looked at now. Its been in the shop half an hour with NOTHING done and an hour previous outside. I called ahead!!! I asked if they were on time, I did my due diligence. They were super rude and unhelpful and ZERO apologies other than talking down to me like I was a simpleton for not staying longer.
Un-freaking believably poor and rude service. I left, no work done. STILL have to go back to this xxxx place and drove home in a crazy storm.
Thanks for absolutely nothing.
Excellent staff and service - Tammy Skelding
This dealership was fantastic to deal with! Lacy, our sales rep, was very patient and available for me whenever I had a question or needed clarification on the vehicle! I even called her while she was out with her kids at soccer one night (I didn’t realize she was off duty) and she was extremely accommodating! She was in constant contact throughout the deal and her response time was fantastic! I didn't feel like she was being dishonest and trusted her recommendations. Great service!
I also had the pleasure of dealing with Terri! As I was buying my vehicle from NB, she was willing to work with me virtually and within a very tight timeframe to make sure she could accommodate my timeline. She were very knowledgeable, patient and pleasant! The paperwork we receive was very clear and ready with no room for error or questions were not left unanswered! I am sure I made her Friday a bit of a nightmare and I appreciate all she did for me that day!
Kyle was also very accommodating and great to deal with. The dealership agreed to meet us halfway so Kyle met up with us in Truro. He took the time (on his day off and vacation) to review all the features of the vehicle with us in detail! He was willing to meet me in Truro with the new car which to us was the kicker on the service they provided for us! Then he was stuck driving back with that much smaller trade in, our old focus! I am very grateful I did not have to drive all the way!
When I am ready to buy again – I will absolutely consider thisudealership – and will definitely recommend people to do business with them!
I love my new Jeep!!!