My son purchased his first car, a 2016 Jeep Sierra in late November. We took it for the usual test drive where the car worked flawlessly...with one exception...during the test drive, the anti-slip and anti-lock break light indicator lights flashed on. Saunders agreed that the issue would be rectified and a purchase agreement for approx. $30,000.00 was agreed to.
On the day of pick-up, the salesperson said that the problem had been addressed. The lights flashed on briefly on the way home and afterwards they would flash on every time it was damp out ( all December). Eventually, the lights came on and would no longer go out. In this time, less than 1000km of mileage had been added to the odometer. The Jeep has not been mistreated nor used in four-wheel drive...it is, essentially, the same as when it left th Saunders lot.....except for the defective ABS and Anti-Skid systems!
My son contacted Saunders and was told that they were not responsible and would not repair this issue. The fact the problem existed when the Jeep was purchased, was reported, and was supposedly repaired at the time of purchase does not make an iota of difference to the fine folks at Saunders.
A great first-time purchasing experience has been ruined by folks who obviously care about selling product but would rather not be bothered by those burdened with defective vehicles.....I guess its a lesson learned about the automotive industry...especially Saunders Motors.
He'll go elsewhere for service and will tell everyone about the poor service received.
No stars are warrented or received.
Steve Theriault...the disappointed father of a dissapointed son.