Steele Chrysler Dodge Jeep

My experience with the service department at steel dodge on Bedford highway was absolutely horrific!!! I never received a recall notice for a faulty alternator on my 2012 Dodge Charger so when it failed I called Steele to get the car in. They refused to get my car towed in, fine I did that. When they did do the work to my car they didn’t even bother to try and charge the battery. They simply pushed the car into the garage, replaced the alternator and then Pushed it back out. When they called me to tell me the work was complete they tried to tell me that the battery was dead and I needed a new one for $350 dollars of course..... I said no. Because the battery in the car was brand new and still under warranty. The ONLY saving grace of this place is a mechanic named Steve. When I went to go check out my car he noticed me and came over to chat. (He was not working, just got off) After a few minutes he knew exactly what was going on. He apologized and pulled In His personal truck and gave me a jump, reset my computer and had me on my way in 10 minutes. TLDR? Don’t trust a word these people say. Do your own investigation first and in person with the mechanics there.....

Get a written quote! I scheduled a service on my Ram 3500 to have the serpentine belt and tensioner replaced and I was sorely disappointed. First I showed up for my 8:30 appointment 15 min early only to be told that my appointment was actually at 10:30. I was quoted 1hr for the belt and tensioner (I was supplying the parts) @$109/hr. This was verbal and my mistake for not getting it in writing. On the phone the service advisor (Cathy) was so nice she upsold me an oil change for $150. I expected my bill to be in the $300 range. During the work they discovered my water pump was bad and were able to get me an aftermarket on for $250+1.8hrs labour. Ok, Now I am in the $850 range, manageable. I showed up at 5:30pm to get my truck to find all the service dept people gone for the day and the receptionist with a bill for $1093. You can imagine the surprise! I took the evening to examine the bill, which didn't have much of a breakdown so I went to visit the dealership in the morning. Howard, the service manager met me and in a weasel like way, threw the service adviser under the proverbial bus. It was then explained to me that yes, the labour rate is $109/hr but because my truck is a diesel, that rate increases to $140/hr. I was told I should have asked what the rates were for diesels. I had no idea there were different rates. Then I was told that yes, the tensioner was 1 hr labour but the belt installation was another 0.7 of an hour to install. I understand book value of service time but to replace the tensioner and check it is in the correct position, You Have to Remove and Replace the Belt! I didn't get a written quote so I paid the bill. What I was told would be 2.8hrs labour turned into 3.5 and the extra $32/hr for labour explained the difference in price almost. $62 for shop supplies seemed a little excessive but all I got from Howard was a shoulder shrug. I went in looking for and explanation and that's what i got. Not an apology for the misunderstanding, but some slightly condescending advice about getting a quote ahead of time. I gave 1 star as a rating because the price of the oil change was good. They supposedly rotated the tires but somehow missed the tie rod end that also needed replacement. their website says that the service dept is open until 5:30 but I was told that i was wrong about that too. The tie rod end is being replaced at Pothier Motors. Its worth the 45min drive. Michael Smith

This was one of the best experiences I’ve ever had leasing a vehicle. PJ Evans, my sales consultant, was extremely through, keeping in touch with me throughout the whole process from the time I walked in the showroom, to when I took delivery. Top Notch!! I wouldn’t hesitate recommending Steele and PJ to anyone. Debbie Eisnor Dartmouth, NS

Met up with Cory McIsaac s I entered the building. Cory is very knowledgeable and gave me excellent information and will make my decision favourable to a Jeep Product. If you want to know about their lineup, he’s the guy to see.

Went in looking for a car and couldn’t have asked to have a better experience! I talked to Barron and he was so knowledgeable and professional! Couldnt have asked for better!

Go to Steele Chrysler on Bedford Highway and seek our Sam Abbbass! He wants his clients to be happy, you can see it in his dementor. He’s patient and really wanting to see you get the best deal 👍

Rochelle is AMAZING! She listened to my needs and found the perfect solution! She takes her time and made me feel very comfortable. I will definitely see her again! Very personable and real.

This is my 4th jeep purchase in 12 years from Steele Chrysler and my 3rd with Rick Keseluk. He always comes through for me, finding the Jeep that meets my (very specific) specs, making the process a breeze, excellent communication, and the extra step of personal attention that makes me feel as if i'm his only customer. He's definitely my go-to guy for all things vehicular. Couldn't ask for a better sales rep. Thanks Rick!

The service was fast help me find the truck that I want it Rick was a very good salesman very polite easy to get along with not pushy didn't try to force me into buying something I didn't want I highly recommend Rick is the salesperson will be back in the future to buy again

Rick made it a priority to ensure my needs as a new mother were met in the new vehicle I purchased. superb salesperson, the best!