I can't even say enough bad things about this dealership. Every single experience I've had with them has been a disappointment with no customer service. Every single person from the financial manager to the sales reps, to the service department is incompetent. I leased a Jeep in 2018, the original team who set up the deal was great. However, shortly after everything xxxx the bed when everyone left because of new management.
The first encounter, I was originally told by the sales rep we leased the Jeep from to bring my jeep in and get the service department to take off the hard top for me and install the soft top as it can be a lot of pieces. Upon bringing it in, I was told this was not something they offered (even tho you are a jeep dealership?). After some back and forth they agreed to put the soft top on and said it would be an additional 2 hours. That's fine, I went off to work. They later called me and told me I would need to leave the Jeep overnight and it would be done the following day. This is my only vehicle, I need it to get back and forth between jobs and they said it would only take an additional 2 hours at most (it was brought in at 8am).
The second encounter, I went in because the Jeep had recently been detailed from a different company and they had rubbed the grease off the trunk latch. I went into the main building as the service department had the door down. I was then told by a sales rep, and this is a quote "I don't know anything about Jeeps, I just sell them". Pretty weird thing to say when you work at a JEEP dealership and this is literally your livelihood but OKAY.
An additional encounter with them, I wanted to purchase new winter tires for the season as I felt the all seasons weren't cutting it. I called and asked them to provide me with a quote. They emailed a few. I received a call from one of the service people asking me which ones I wanted. This is a lease, so bigger tires are not allowed, and yet they quoted me bigger tires. When I commented on this, the sales individual was very defensive and said "I did this up myself and those are the right sizes" (even though they differed from another size that was quoted. I said okay, I want those ones then. They then called me back about an hour later saying that they quoted me the wrong tires and that those ones were BIGGER than mine... I went and got tires somewhere else.
In regards to the service team, they are all pretty much incompetent. I have had three different sales reps tell me they know nothing about Jeeps and that they just sell them. Is this the new motto or something? Seriously it is a jeep dealership... literally says jeep in the name on the sign. I do not understand why they continuously feel it necessary to tell customers they don't know what they are talking about. As a customer, I want to know that the person I'm dealing with knows how to do their job and is knowledgeable about the product.
I recently took the jeep in for an oil change, when speaking with the service advisor on the phone, I informed them I needed a first appointment as I needed to be out of there and to work by 8:30 (down the road). The lady said that was fine, it should only take them about an hour. I said great, arrived at 7:15am, 15 minutes before the designated appointment time. When I got out I asked the girl working there how long it would be because I only had about an hour. She was incredibly snotty and rude, customer service was a skill completely lacking. She said the service team doesn't start until 8am, I replied well maybe you shouldn't agree to something you cannot follow through with. She made a snotty comment, the Jeep sat for quite a while and was eventually taken in for an oil change, where I was late for work after explicitly booking it as not to be late.
Needless to say, the second the lease on this jeep is up, the keys will be dropped off. I would NEVER give business to Steele Chrysler EVER again. In fact, I would rather slit my throat than to have to deal with them again, and especially to buy a car from them. If you are thinking of going here... DON'T. Save yourself a headache, and give your money to someone who will actually appreciate you.