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Bought a truck - Keith
F. Jay was really nice and super helpful. A good guy. Perhaps even a new friend. I have already recommended him to a friend of mine.
Love my Cherokee - Melissa
Had an amazing experience with Carla in search of a vehicle that suits our family needs. We were looking for an suv and decided on a 2017 Jeep Cherokee. Not only was Carla friendly and professional she was not pushy like my previous experiences with Car dealerships she worked with us to find something we not only loved but needed.
Top Reviewed Specialists At This Dealership
Perfect - siska
F. Jay provides a consistently great experience. Further the dealership’s entire staff acts like customer service professionals.
The purchase process is painless.
To conclude F. Jay offer hands-on experience with vehicles.
Winter tire change over - Lawrence
Was greeted by name as I am a fifteen year customer which I appreciate
Customer service overall may be improving
Jim Harkness does a great job, here.
Great People!!! - guy
Scott is awesome!! Ryan is awesome. This is a great place to get a new vehicle. My second new ram from Scott in a year
New vehicle purchase - Shulo
Highly recommend this dealership when purchasing as vehicle. Quick, effiencent and excellent service! Vehicle was ready when promised and cleaned perfectly. Excellent sales, parts and service.
If I could give 20 stars I would! - JaydeneandSharon
Stress free, no pushy salesmen, absolutely INCREDIBLE experience! They worked with me on my must haves and things I could compromize so that I walked out with my dream car! I learned so much about resale value and how the car loan process works and everything to do with buying a new car. My family has bought our last 6 vehicles from carter dodge and we will never go anywhere else. When my fiat (bought 2 years ago from carter) was stolen, carter was our first and only thought. The process was quick and stress free! Don’t go anywhere else, you won’t get nearly as good of an experience anywhere else. Thank you Gerry, Al, Paul and Pam! I can never thank you all enough.
Ben was awesome! He asked the right questions, wasn't... - Christine Boisseau
Ben was awesome! He asked the right questions, wasn't pushy and got me into the perfect vehicle quickly. The entire process was smooth from start to finish. I highly suggest you go see him!! This is my 3rd purchase with Okanagan Dodge and I will be back!
Just a few words - Noguns
My review, though few in words speaks to the trials and success of a young Australian cast into the Canadian wilderness to fend for himself.
Great Service! - Doris Curbello
I was in recently for service and while waiting I ordered a locking gas cap. All the staff were friendly and helpful. Service was fast. Kelsey explained everything to me and was very knowledgeable. She was friendly and answered all my questions. Kelsey is great with customer service and very nice to talk to. I received excellent service from Lanie in parts. He was a pleasure to deal with and talk to. He's friendly, helpful, fast and efficient. The kind of person I like to deal with. Great all around customer service from the time I walked in for service right to the time I left.
Couldn’t be happier! - Lori
Thank you again Scotty for another great purchasing experience with my 2019 Jeep Grand Cherokee. You and the whole team make it a quick, easy pleasant experience!!
Very happy with our experience at Wille Dodge. Beau was... - Anglkiss
Very happy with our experience at Wille Dodge. Beau was very helpful and was quite knowledgeable and provided no pressure at all. He allowed our family all the time we needed to think about our decision. He has also been more than helpful with the little issues we have been having afterwards.
I would completely recommend Wille Dodge and their staff to anyone looking for add a "new" vehicle. Thank you all for helping to make this a smooth and as non-stressful as possible. :)
Excellent purchasing experience - Don
WeI needed a vehicle to tow flat behind our MotorHome and found that the Jeep Grande Cherokee was one of the best rated cars for this job.
Visited Cranbrook Dodge and was greeted by Joe, who answered all of my questions in a straight forward manner. I felt confident in his knowledge. Joe was excellent to work with, and when it came to needing help from management, the manager, Steve was there to satisfy all of our needs
We felt we were treated honestly, fairly and with respect by the staff there, and will absolutely buy another car from them and refer them in the future.
Cody in the Financial area was well prepared, and handled the closing very efficiently.
unreal!!! - Notimpressed!!
This is one dealership to avoid. Looking at some of the reviews by others on many different sites I see I am far from being the only bad reviewer. Save yourself the horrible experience with them and choose another shop. Definite issues at this one!!!
Absolutely amazing experience!! Zach and Mike went above... - Susan
Absolutely amazing experience!! Zach and Mike went above and beyond what I would have ever expected!! They are my dealership for life. DO NOT shop anywhere else
EXCELLENT SERVICE ADVISOR - Sad Thiara
I TOOK MY CHRYSLER 300 FOR AWD SERVICE. I WAS GREETED IN A VERY PROFESSIONAL MANNER
BUY A YOUNG LADY NAMED ASHLEY CHRISTIE. NOT ONLY DID THEY FIX MY CAR BUT KEPT ME IN LOOP TO FILL ME IN AS TO THE PROCESS AND FIX REQUIRED. I WOULD RECOMMEND THIS DEALERSHIP AND ESPECIALLY ASHLEY FOR HER PROMPT AND COURTEOUS ATTENTION TO DETAIL IN CUSTOMER SERVICE. ITS A LONG WAY FOR ME TO GO BUT I WILL BE BACK FOR MANY MORE SERVICES. PEOPLE LIKE ASHLEY ARE RARE TO FIND IN TODAY'S SERVICE ENVIRONMENT
Honest and stress free - JB
I haven’t got the best credit. I got used to getting a vehicle that fit my credit rather than what I want. I got used to stressing and waiting and waiting.
Lee got me what I needed and wanted. Never once felt stress. I was surprised that I got a car quickly.
I was fully informed each step of the way. This surprised me that there was so much that I didn’t know.
Thank you for being a true credit wizard.
Excellent Service! - Fly Guy
The staff were helpful, friendly and accommodating, went above and beyond to help me. I would recommend Gustafson's Dodge to all my family and friends.
Years of Great Service - Doug
We have been customers of both the Chrysler and Toyota sides of this business for many years and have never had cause for complaint. The service we have had is exemplary, problems have been managed efficiently and our vehicles have been cared for very competently. I have no complaints.
Lairs, Thieves & Con-Artists - Nick Sabo
This dealership is run by one of the biggest group of liars I have ever had the unfortunate experience to deal with.....
They will lie on your credit application in order to secure the sale of one of their vehicles....
Kamloops Dodge reported double my income and double my wife's income to Scotia Dealer Finance....
I was told, when I tried to return my vehicle,
To "Stop paying for it and let the bank take it",
And "We can get you into another car no problem".....
The owner, had the nerve to tell me that they would only pay $15,000 on a repo for my $40, 000 car..... Like she was throwing it in our faces, practically laughing about it....
So go ahead, buy a vehicle from these liars and thieves.... You'll get screwed..... And not in a good way....
Nicole is such a pleasure to deal with through out the... - Lucas
Nicole is such a pleasure to deal with through out the whole situation, she really takes the time to make a friend before anything else.
Purchase of new truck - Martin and pat
Very good service we have purchased many new vehicles and this is the first new vehicle purchase that was enjoyable would highly recommend to friends
Truly amazing and very satisfied! - PW
We had truly an amazing experience at the dealership. Everyone was very nice and welcoming. We purchased a very reliable car and we were very pleased with the price. Ken was a wonderful person who answered all our questions and helped us buy the vehicle we wanted.
Thanks to Avi, Paul and Manny I got to drive away with a... - MichaelMcClelland
Thanks to Avi, Paul and Manny I got to drive away with a new Ram1500 Classic! A truck that met all my needs and then some! Thanks to these studs going the extra mile I got a great truck, and a great loan to start me on the way to rebuild my credit and have an awesome truck to take outdoors! I can wait to get some dirt on the tires! If you’re looking for some awesome people selling awesome cars and trucks, look no further. They will be the first I call next time I’m looking for a new vehicle.
Ridiculous - GotRammed2019
Got denied for a 2 year lease on a new 2019 big horn Ram. Manager informed me I had to come in for my refund of 2000$ deposit via cheque. I asked why I couldn’t get a refund on my visa on which the deposit was charged. He said I’d have to speak to the accountant Monday(on Saturday). Accountant would not respond to my texts, calls or voicemails ALL DAY Monday. Tuesday I call back frustrated and annoyed and the accountant says I need to call the manager. The manager says we can refund the visa over the phone, but then realizes the cheque(which I never agreed to) was already issued and I’d have to come in to get it. The back and forth between manager and accountant was annoying enough, but then telling me one thing and immediately flipping to another is even more frustrating. The big question is, for EVERY refund I’ve ever had, it was to the original form of payment: visa to visa, cash to cash, cheque to cheque. The footwork, the phone tag, the misinformation, the runaround has been EXTREMELY unprofessional and unhelpful. Would not recommend this dealership.
PS. almost 2 weeks of interest on 2000$ during this whole charade
Service Fail! - Anonymous
I brought my truck in for service because there was an oil leak. The first day it didn't even get looked at. Once it finally got in the second day the service department phoned to tell me that I was low on oil. So they topped it up and told me to keep an eye on it. I ask them to find a oul leak???
No Integrity - jubr
Liars! I would put negative stars if I could. If they were the last Chrysler dealership on the planet, I'd buy a Kia before going back there.
Sales friendliness - Adam S.
Asked for a quote by e-mail got nothing but rudeness and attitude for not taking a taxi and showing enough commitment to come to the dealership to be given my quote rather than a ballpark number by e-mail.
Worst dealer on the island by far. - DAve s
having dealt with this dealership for the past ten years and purchasing 4 vehicles in total, the last experience was a disaster. Salesman made false claims about options on the truck we bought. I was working out of town when my wife picked the vehicle up. Complained on several occasions and the promise of “ we’ll do something to make it right” never happened. Then they have the nerve to invite me down as I have a “high demand vehicle” to try to get me to upgrade a year later. Won’t even use th for service.
very unprofessional and rude - dodge
its too bad you even have to select a star cause the owner and management don't even deserve that ....they have staff that work there xxx off and go out of there way to make the customer happy and then management goes and messes everything up ....twice I have tried to purchase a vehicle from them and been screwed right around ...thankfully there is dealers out there that will go out of there way to get the customer what they want so ill stick to business out of town...when the owner was confronted about the problem he was very foul and rude..