Used truck purchase - Truckster
F. Jay Harold is a very experienced sales person. He had very good product knowledge from years of working with Chrysler. I felt that he did his best to get me a decent deal. In absence of floor mats he promised to add them from his own account. He didn’t waste my time but answered my questions in a straight forward manner. He treated me with respect and courtesy. I would not hesitate to recommend F. Jay Harold if you are serious about purchasing a new or used vehicle.
Wonderful Experience! Couldn't Be Happier! - Beep Beep Jeep Jeep
I was approached by O'Connor wanting to take my old vehicle off of my hands. At first I was skeptical but after speaking with Brad over the phone I started to feel better. Met with him the next day and he made me feel very comfortable with going ahead and getting a new vehicle. We test drove two different vehicles that Brad picked out for us and fell in love with the first one (I only had to change the color :P) Brad made everything easier and broke down all the little details for us. He is very knowledgeable and friendly and listened to what we had to say. The vehicle he put me in is by far the most amazing one I have ever owned. The safety features put my mind at ease and i actually feel safe driving in the snow with my son in the vehicle. Everyone at O'Connor was amazing and I can't thank you guys enough for helping me with this purchase. Carson and Brad are top notch! Richard in Finance was also amazing. THANK YOU THANK YOU THANK YOU!
Top Reviewed Specialists At This Dealership
Transmission Issue - Hemi57
Transmission was broken
Dealership made me an appointment right away
Excellent customer service
Only complaint is it took a few days to get parts
Otherwise perfect and they answered all my questions
Regular maintenance and advice - Leonardo
Matthew and Moises were very professional when I recently brought my Journey for a regular maintenanice and for make the arrangements to fix/change my GPS under warranty.
Amazing! - Plante1997
Tevye our salesman made our vehicle purchaseso easy for us to buy our truck after another dealership screwed us around! We left happy, lifetime customers! He took the time to get to know us and know about our home town. My fiancé is very happy with his truck.
They worked with his budget to find the best option that fit in his budget.
Ryan the finance guy was great too!!
Katrina is Great! - Pamela
After I gave up on those creeps in PG I made the drive south to Quesnel and went to Regency Dodge.
What great service from Fatima at the front who greeted me to Katrina in sales.
I highly recommend them.
FRIENDLY STAFF - Janet J
I GET GREAT SERVICE EVERY TIME I VISIT. STAFF IS FRIENDLY AND REALLY GO THE EXTRA MILE FOR THEIR CUSTOMERS. PLUS THEY SPONSORED MY SON IN RODEO 3 YEARS IN A ROW!
Poor Customer Service - DBateman1969
Everything went well, the browsing, the test drive, the paperwork, right up until I came into contact with a woman named Kelly, who kept muttering under her breath and making off-color comments to co-workers. Really uncomfortable!
great buying ex[erence - iceman##
I had a great buying experence here Brayden was real attentive and great to talk to . he did his job very well, proffesionally and confidently.
Raza is a very rude and disrespectful rep. - Garry
Raza is a sales guy at Jim Pattinson Dodge. He is so rude that he drives valid customers away. If you go there just avoid him. He will discourage you badly.
Left with a bad taste in the mouth - JonSmith
Our 2016 Ecodiesel truck (bought last year) is experiencing issues regarding the exhaust filter being full. The electrical system has taken over causing the truck to go into limp mode and the truck will no longer get up to speed properly which caused us to go only 50-60km/hour on the Coquihalla highway while Semis and other vehicles passed us at high speeds. First of all this was very dangerous but the biggest annoyance is that the error code just displays "See Dealer" in order for them to fix. There is no way to try fix it ourselves so we booked an appointment for the truck at Kelowna Chrysler which we couldn't get until 2 weeks down the road. We were forced to continue driving the truck for that time in said limp mode. On the day my husband brought it in for service the salesmen approached him and was interested in our Ecodiesel truck and asked what it would take to trade it in. With our growing family we could use an SUV as is so we said we were interested in a Jeep BUT we were not willing to make higher payments than we already were or have a longer term.
My husband worked a deal with them after a whole day spent down at the dealership going back and forth, 3hrs of negotiaing. Meanwhile, the truck was just sitting waiting to be repaired while all of this was going on.
Once a deal had been made that both parties agreed on we gave a deposit to hold the Jeep until the next day. That night, we received a call stating everything was good with financing and that we were all to come back the next morning to sign the paperwork as a family. We kept the Jeep overnight.
We got the baby ready to go the next morning, went down to the dealership, sat in the office and then were told that the financing had changed and the bank would not approve this deal on the terms the sales man had already stated we were approved for ,took a deposit on, and most dissapointing shook my husbands hand on. It was a fair deal and to hear that it was not going to work on that particular vehicle was disheartening.
Then the salesmen said BUT we can get you into a brand NEW Jeep for slightly higher payments. He knew this before having us pack up a 3 month old baby and all come down to the dealership as a family just to try and start a new deal on a new vehicle.....GREASY SALES MOVE "CRAIG LEIS"! It was a huge waste of time and a giant let down not to mention awkward having to wait to get our truck out of the service bay. We all felt very trapped by the situaion.
When we went to see what was happening with the truck they said it would be $900 to fix which we knew full well it should only cost $150-$300 at most for a manual regen on the exhaust filter . They quoted $70 as well on an air filter replacement which is horrendous when you know they are buying the part for $25 with 15 mins of labor. We took the keys back and tried to leave, the sales team hot on our heals even as we loaded our daughter into the car.......relentless...
The entire time we waited for our truck the sales people continued to try and talk to us about making a deal on a new vehicle and making excuses for their service departments high prices.
So all in all, after everything was said and done, we took our truck NOT fixed home and chalked it up to a wasted weekend. This was an extremley dissapointing experience overall. Buyer Beware.
Gerry a great guy and quality salesman - Jbird
Bought a Ram 2013 truck from Gerry at Carter Dodge.
He was personal, honest and very fair. There was some work that needed to be done before the purchase which was completed on time and within the agreed upon price. Very happy and will be buying my next ram truck from Gerry!
New Vehical Purchase - Bigl123
I was extremely happy with the service that was provided to me, it was an extremely busy day, and Fred the sales consultant stayed with me the entire time. Even when it sound like the deal may not go through. in the end the deal got done over 3 hrs., and I walked away very stratified. I would go back to purchase again, and I would recommend Fred as a sales consultant.
Way over priced used vehicles - guyle clark
Went to the dealership today to look at a 2013 chrysler 200 convertible.
A couple of things, no gas in car, vehicle was dirty, inside and out, and car would not start.
Price tag on outside said $24000., Asked why so high, answer was the Indo Canadian love to come and dicker the price down, so they start very high.
Checked Gar Guru, related car had been in the dealer for almost six months.
Lastly sales manager final offer wanted over $4000.00 over any retail price I have checked.. He related that was his price, if not he would leave it to summer and get more, nice, REALLY
My conclusion, this dealer is way over prices on their vehicles, not wanting to make fair counter offers, and it appears to be a real waste of my time and efforts.
Dealer doesn’t stand behind its cars or service. - Never again
Zero customer service. Bought a car with 400 km and only on dealer lot. Took car back for service 5 days after buying and they said no problem found. Turns out it needed a bunch of warranty work. FCA would not cover repair ‘due to faulty repairs by dealership’. Go Dodge response, “you bought a used car”. Really?! 400 km and you can’t fix the faulty repairs you did on windshield?
Years of Great Service - Doug
We have been customers of both the Chrysler and Toyota sides of this business for many years and have never had cause for complaint. The service we have had is exemplary, problems have been managed efficiently and our vehicles have been cared for very competently. I have no complaints.
Best Dealership Experience - New Truck
My boyfriend and I purchased a truck from this dealership and they were quick, and personable. The sales person we dealt with took us on an extended test drive, allowed us time alone to talk about the truck, and put no pressure on us to actually buy the truck. After being at multiple dealerships this was the best hands down. The sales person who treated us so well was Imaan Randhawa.
New vehicle purchase - Shulo
Highly recommend this dealership when purchasing as vehicle. Quick, effiencent and excellent service! Vehicle was ready when promised and cleaned perfectly. Excellent sales, parts and service.
Customer after Service - mick
fantastic after sales service. Looked after my problem and no expense spared.
they provided me with a loaner car while mine was a week waiting for parts.
nice people to deal with. Thank you Woodgrove Chrysler
Poor performance in service dept - Disgruntled customer
Came in, with an appointment, for a simple oil change. Bloody hour and a half later, still waiting. Lots of staff around dojng nothing but talking and telling jokes. Made a bad mistake in purchasing a maintenance package with the car. Great place to purchase the car, crap place for service.
Fantastic car buying experience, Thank You Harris Victoria! - MahailaFulton
Thank you again to the whole Harris Victoria Team for the excellent car buying experience I enjoyed this weekend. I just picked up our 5th vehicle purchased from Harris, a 2018 Jeep Grand Cherokee Overland EcoDiesel :-) Not only am I in Love with the new Jeep, but can't speak any more highly of the level of service I received. From the moment I contacted Glenn & Rob Muloin, I truly felt like a valued customer. Rob was quick to answer all my questions (and I had a lot of them!) and worked hard to keep within my budget. He wasn't pushy at all, but kept in contact as he knew I was very busy and he didn't want me to miss out on the great end of year deals. Chad in Finance made the signing of the paperwork a breeze! He fully explained all of my payment & protection options and worked with me to find the best ones suited for my short term ownership cycle. Thank you also to Omar who was very pleasant to deal with during the delivery. I look forward to seeing the Team again when I come in for service and come back next year for my 2019 ;-) Thank you!
Warranty repair - Mark1234
Rating is based on communication level from service department. Parents brand new renegade needed repair when they returned from vacation, and as such they were stuck in Victoria until repair was complete. Unfortunately took 4 days to fix, parts etc... I can understand delays. However, service department never called to update them on the status of the vehicle, never offered courtesey car/ride despite extended warranty. The service department was soley fixated on excuses and laying blame elsewhere instead of even putting forth a token effort to address my parents predicament. No one was looking for an all expenses weekend in Victoria. All we wanted was to be kept in the loop as to the cars status and some help with transportation.
Total lack of customer service, made us feel like we were putting them out.
Very happy - cathym
Being a woman I was nervous about going and buying a vehicle by myself but I was put in touch with Scott and had the best experience. I think he sensed my nervousness and put me totally at ease. He took his time and walked around and around and then around the the lot again with me asking me questions as we went. When I still couldn't decide, he picked a truck out for me and once I sat inside it I totally fell in love and bought it on the spot! He explained everything to me and then gave me his number so I could ask him questions any time I needed. I had the best experience ever and will definitely be buying my next vehicle with him.
Upsold unnecessary service and stole items from car - Jim.pam.halbert
DO NOT recommend servicing car here!!!
Was upsold services that was already done at previous service and was not due again!
Then the guys working on my car had the xxxxx to steal from my car and hoped I wouldn't notice it!
Brought our Jeep in to get electric part fixed - Missarrielle
My fiance and I came here as both our parents have bought vehicles from this dealership since we were young. Since moving back to the island, we decided we wanted their department to look into an issue we were having. They did a great job! Highly recommend them.
Above and beyond service !! - Missarrielle
I went here with my fiance to check out Wranglers, as my fiance has decided he no longer wanted a Cherokee we already have. So we popped in to look around and were greeted by Rex, he was easy going and pretty knowledgable. When we sat down with him, we decided it would be best to trade in my car instead as i don't want to get rid of our brand new vehicle. So after a run around, and what seemed to be a waste of my time. Due to Jon one of the sales managers not being in one day they called me in (I walked out due to one of the other sales managers pushing a sale of a vehicle I did not want), I got a call the next day by Jon. Who made it happen. He apologized for what happened the night previously, as he wasn't in and was the sales manager over seeing my sale. Anyways, we went in took a look at a new wrangler and we were sold. He also got me the payments I wanted on the Jeep and got me approved !! I am so thankful for his hard work, and Rex's as well. If you want great customer service and deal with GENUINE people. Those are the two guys you want to deal with.
Run around scam artists - Sheri7493
I. Bought a car second week the battery kept dying tha car was supposed to be completely inspected and cleared ready to sell. Because the battery kept dying I noticed a trickle charger hooked up to the battery Red Flag ?? they finally agreed to tow it from my place to look at it after ignoring my suggestion the after market stereo installed by previous owner which discounted my gps system was draining the battery. After a week with no car finally was offered a dealership car and I was later Leary about buying the car made arrangements to meet and discuss other options sales was no show for 3 visits I basically was ignored and cornered to keep the car worst experience ever total scam artists buyer beware
Service Fail! - Anonymous
I brought my truck in for service because there was an oil leak. The first day it didn't even get looked at. Once it finally got in the second day the service department phoned to tell me that I was low on oil. So they topped it up and told me to keep an eye on it. I ask them to find a oul leak???
Passed off like the rest - Shawn
My truck 2014 ram 1500 has never had weight or payload, except a dirtbike in the back. Currently (Jan 26,2019) at 65,000km and I still have powertrain warranty, transmission leak showed up $700 and 4 days later later, replaced transmission cooler not under powertrain warranty, even though it's part of the powertrain. I then took my truck home and noticed a afew days later it is stil puking out transmission fluid!! I take it back to the shop, and oh found another leak in the transmission cooler lines, said it's a stress crack. Another $650 dollars, even tho it's on the transmission it yet again isn't covered under powertrain warranty, so where was the leak actually coming from. I feel like my transmission cooler didn't even need replacing, why would a part like that have a leak other than if the part was DEFECTIVE. I think they just missed the leak in the cooler hose. My 2014 ram 1500 has been the biggest financial mistake I've ever made. Avoid like the plague if you can. That being said the staff seems nice and seem like they want to work with you, but I suppose that's normal when they have their hands knee deep in your pockets.
Excellent Service! - Fly Guy
The staff were helpful, friendly and accommodating, went above and beyond to help me. I would recommend Gustafson's Dodge to all my family and friends.