Nelson Chrysler

Dealing with this place has been the worst experience I've ever had with any business. Brought my car in for repair as it had a misfire. After 12 hours ($2,100!!) of diagnostic work, all they had to tell I've ever had with any business. Brought my car in for repair as it had a misfire. After 12 hours ($2,100!!) of diagnostic work, all they had to tell me was that I needed a new engine, but couldn't tell me why. I didn't believe it couldn't be fixed as it ran well besides the misfire, didn't use oil, the oil was clean, power and fuel economy was the same.....So I took it home. It had developed a massive oil leak while they had it that it didn't have before, so, because I hadn't learned my lesson yet, took it back to them. They said it needed an oil cooler, common problem. I told them to go ahead, another $1,000 bucks later, the leak is fixed. Go pick it up, I drive it for 5 seconds and another check engine code pops up. And the transmission won't shift properly. The code says low oil pressure and the transmission is in limp mode to protect the engine by not down shifting. They get back to me a week later, tell me to bring it in. I thought the new oil pressure sensor that came with the cooler was faulty. They did another couple hours of diagnostic work, told me it needed a new engine. But couldn't tell me why. And didn't try to change the sensor. So I drive it home, the oil pressure reading became totally erratic and went to 0 psi. Oil light comes on. I call up the oil temp, it's normal. I drive home, 35 minutes on the highway, with no indicated oil pressure. It runs fine. The temperature doesn't budge. Idling in my driveway, it's purring. When I go back and tell them this in person, I again suggest that maybe the sensor isn't any good. They tell me that they believe the sensor was correct and that I didn't have any pressure. I repeated how I drove for over half an hour at highway speeds, which would be impossible if that were the case. And they did nothing. Offered nothing. Insisted that I drove home with no oil pressure. So I left, and in the next few days changed the sensor myself, and voila, oil pressure was back. Call them back, explain how I replaced the sensor and oil pressure indication had returned. They seemed slightly embarrassed, and even went so far as to act as though they wanted to help me now. They never did help me. After seven months and no progress with Nelson Chrysler, I sold the car, to a friend, for $2,000. I had already bought another vehicle for my wife in the meantime since we couldn't drive the Dodge in the state it was left to us by Nelson Chrysler. The transmission was still in limp mode from a low oil pressure code. My friend fixed everything for $1,000 plus his time. When he opened up the engine to examine the rockers and lifters, the same components the dealership spent 12 hours diagnosing, he immediately saw that cylinder 3 had a bad rocker - it was obvious. This was also the cylinder that had the initial misfire that brought me to Nelson in the first place. He also noticed a loose oil galley bolt that had backed out almost to the point where it was going to fall into the engine. These are both well known issues with these engines. He tightened all the oil galley bolts, and replaced all the rockers and lifters by watching a video on YouTube. The oil pressure issue was solved when he replaced the brand new oil cooler (that Nelson just charged me $1,000 for) with an upgraded aftermarket unit. He's put 15,000 kms on it since then, with no check engine lights and no issues. Him and his wife love it. Not bad for a "blown" motor that Nelson quoted me $9,000 to replace. But generously offered to take it on trade.... Do not trust these people. Don't let them touch your vehicle. More

Service Fail! I brought my truck in for service because there was an oil leak. The first day it didn't even get looked at. Once it finally got in the second day the I brought my truck in for service because there was an oil leak. The first day it didn't even get looked at. Once it finally got in the second day the service department phoned to tell me that I was low on oil. So they topped it up and told me to keep an eye on it. I ask them to find a oul leak??? More

Unexpected After visiting dealerships throughout the week we met Devon at Nelson Chrysler.He had a big smile and truly offered good advice.We are so happy with o After visiting dealerships throughout the week we met Devon at Nelson Chrysler.He had a big smile and truly offered good advice.We are so happy with our new to us SUV and thank you to the parts department for the great pricing.We will refer everyone who is willing to listen from now on. More

Pick a different dealer Long story short, don't go there for service on your vehicle! Especially if you own a Toyota! They tell you one thing, and charge another. Long story short, don't go there for service on your vehicle! Especially if you own a Toyota! They tell you one thing, and charge another. More

Be careful I shopped all over the province online and found the best deal on exactly the truck I wanted at Nelson Chrysler. The catch was when I went to swap my I shopped all over the province online and found the best deal on exactly the truck I wanted at Nelson Chrysler. The catch was when I went to swap my winter tires that it came with for summers I found that the tires they sold the truck with didn't have the appropriate load rating for the weight of the truck empty. If I would have put a load in this heavy duty truck or towed anything I could have had a serious accident at highway speeds. Be aware, do all your homework and don't trust that they will take care of you. More

Terrible experience...will never go back This was a rip off artist at work. This dealership is a sham...I bought a close to 60,000 dollar vehicle and they still had the nerve to run my window This was a rip off artist at work. This dealership is a sham...I bought a close to 60,000 dollar vehicle and they still had the nerve to run my window on my trade in through my insurance. No Oil changes nothing thrown into the deal. They were never open and forthcoming with information and I have caught them in an illegal transaction. Im so sorry I gave them my business. I trade in my truck every two or three years, he got one sale, GRANT will never get another. More

Wonderful staff and good selection I recently purchased my first Dodge product and was very happy with the staff and everything they did for me. Brad and Grant are fantastic sales peop I recently purchased my first Dodge product and was very happy with the staff and everything they did for me. Brad and Grant are fantastic sales people, they were able to find me the exact vehicle I wanted with minimal hassles and have been exceptionally accommodating in any requests I had. Highly recommended!! More

Unfriendly I am writing this review on account of a rather unfriendly encounter I experienced with the staff at this dealership. I parked on the street near thei I am writing this review on account of a rather unfriendly encounter I experienced with the staff at this dealership. I parked on the street near their business but didn't have any quarters for the parking meter so I went inside and very politely asked if it might be possible to get some change from a 20 for the meter so I don't get a ticket. The first gentleman said no problem, and referred me to this other lady who gave me change for my $20 bill but in a very condescending tone said "we don't normally do this, we have a certain number of things and that's it" I expressed how appreciative I was that they were making an exception and she handed me back some change. I asked for some quarters if possible "if they have enough" and her response as she reached into a very full till of quarters was "well not really" then she handed me back the change but was 50 cents short and walked away. She was very rude and I know that I will never be giving them any business because of that. There are plenty of other options around town run by much more friendly and caring people. More

He is a good sales men He is a nice man. He is a wonderful sales man. He sold me two vechles. Every time we go to service we meet him. He is a nice man. He is a wonderful sales man. He sold me two vechles. Every time we go to service we meet him. More