Gustafson's Dodge Chrysler Jeep

They faulted an inspection list. I was told that the car wouldn't be on the lot if it didn't pass all inspections.(they look at it and check a box, but push it out the door if it cos I was told that the car wouldn't be on the lot if it didn't pass all inspections.(they look at it and check a box, but push it out the door if it cost them money to fix it) After the purchase and hit a couple speed bumps in a parking lot a week later, I found a lot of noise in the steering and trumping sound. When I brought it in for service a locally owned mechanic found almost everything in the front suspension had no bushings and worn out especially the control arm. The head gasket was also damaged (not from the bump)and was why I smelled exhaust in the cab. It wasn't a pipe leak. They say becouse they didn't approve any cost that they are not responsible. So I returned it repaired at my cost. The vehicle is still a lemon, and has some issues, but we won't get into it. They have a shady side about them. Its known throughout the area. From 100 Mile to PG. Stay away if you want to save your money and aggravation. More

They will scam you. We have recorded the manager admitting it. They charge for work they do not actually do. We have recorded the manager admitting it. They charge for work they do not actually do. More

I broke down in town on a Saturday, a long ways from home in my very old dodge truck. The service staff went way out of their way to pick me up, bring me to the service department, and help find a replacemen in my very old dodge truck. The service staff went way out of their way to pick me up, bring me to the service department, and help find a replacement for my very uncommon broken transmission fitting. ***** More

Excellent Service! The staff were helpful, friendly and accommodating, went above and beyond to help me. I would recommend Gustafson's Dodge to all my family and friends The staff were helpful, friendly and accommodating, went above and beyond to help me. I would recommend Gustafson's Dodge to all my family and friends. Thanks. More

The best I've ever encountered.. After having purchased numerous vehicles at several dealerships in the Lower Mainland of the province over several decades, I contacted Gustafson Dodg After having purchased numerous vehicles at several dealerships in the Lower Mainland of the province over several decades, I contacted Gustafson Dodge to purchase a 2016 3500 Ram pickup new. The sales experience was the best I've ever encountered and once the deal was done, including trade in, I have to say that it was the first time I've ever bought a vehicle without feeling that I came out on the short end. I dealt with Kerry Gustafson personally and discovered him to be a forthright, upstanding gentleman. Every one of his employees were beyond kind and polite. I'm long enough in the tooth that this will probably be my last vehicle. I've just returned from a 900km round trip drive to Williams Lake to get the service required for a factory recall. That I drove 900 km to get this done shows my respect for this company and I was able to get it done when I wanted instead of the 4-5 months wait list that my local dealer offered. As to the pricing of the original sale, buying in Williams Lake clobbered the prices offered locally, they had the exact stock I wanted, I got a very fair trade in and left with a full tank of fuel and a smile on my face. Two years on from then and I'm still smiling. More

ABSOLUTELY THE WORST unfortunately there is no option for negative stars. Unequivocally the worst customer service I have ever experienced in any retail transaction. Run, unfortunately there is no option for negative stars. Unequivocally the worst customer service I have ever experienced in any retail transaction. Run, don't walk, to the nearest alternative dealer. Absolutely the worst. More

Horrible Worst people to ever deal with here. They are unprofessional, arrogant and a bunch of liars... I recommend to go to another dodge and to never buy o Worst people to ever deal with here. They are unprofessional, arrogant and a bunch of liars... I recommend to go to another dodge and to never buy off this unprofessional dealer EVER!!! More

low as it gets Latest issue with this dealership was when my trucks transmission started to fail last Saturday and being only a mile or two away from their lot I tho Latest issue with this dealership was when my trucks transmission started to fail last Saturday and being only a mile or two away from their lot I thought that my dealership would be ale to help me out.(wrong), after managing to get the truck up in front of their building I got out to speak with the service manager who was just coming out side. after a brief description of what trouble I was having, he said it was a major and started to walk away. I asked that since the engine light was on could he scan for the fault code to which he replied rudely that he wouldn't pull anyone out from what they were doing and then again turned away.Not even a care, no explanation, no willingness to even talk about anything or any thoughts about possible repairs.I would have rated them lower but that is as low as it gets ,much like their service.I managed to get the truck home and another service provider arranged who is picking it up tomorrow More

Unfriendly. Service department employees not very friendly. I was in for a minor problem with my block heater which they installed and was told what do you expe Service department employees not very friendly. I was in for a minor problem with my block heater which they installed and was told what do you expect it's -26. It seemed to be working much better after they apparently did nothing to it! More

One of the worst experiences of buying a vehicle ever! To start off the sales man was great! It was the finance manger that was very rude and extremely unprofessional. This man took my trade in out to do To start off the sales man was great! It was the finance manger that was very rude and extremely unprofessional. This man took my trade in out to do an appraisal and when he came back he tried to tell me the transmission or the all wheel drive had gone on my 2011 Ford Escape. I had had this vehicle up to the local Ford dealer the night before and there wasn't a issue with it. When he told me this I proceeded to contact my husband and have him come down to the dealer so he could talk to them. The sales man took my husband out for a drive and had no issues then the finance manager took him out pulled out on to hwy 97 in the slow lane (which is full of ruts from the trucks) proceeded to take his hands off the wheel and hammer on the accelerator, of course the vehicle was all over the road this is how he tests vehicles to see if they are going to break. There was absolutely nothing wrong with the escape other than tires and a window there wasn't a light on in the dash nothing just a opportunity to try to pull one over on a woman. Shame on you! When they arrived back my husband told the sales man we wouldn't be purchasing a care from the dealer in the mean time the finance manager was going on about how he was just saving the salesman a headache for later and we proceeded out the door not before hearing the finance manager telling us to "just get the F@#k out. Thank you Gustafson's Dodge for that day as we continued on to Northland Dodge in Prince George and bought a beautiful Charger. So sad you took the sale away from your salesman who again was a great guy! More